Rosedale Chevrolet

Ray is a very good service person. He knows what he is talking about. His character and actions reflects honesty and sincerity. He has great knowledge about the service and also explains it nicely to the talking about. His character and actions reflects honesty and sincerity. He has great knowledge about the service and also explains it nicely to the customer. The prices of your dealership are higher than other goodwrench dealers in town. May be it is a good idea to check others and match. Thank you More

I had a run in w/ a deer. My 2009 'Nox needed front panel, driver's side & passenger side door repair & side air bags (both passenger & driver's side) replaced. Your body shop handed off my vehicle to panel, driver's side & passenger side door repair & side air bags (both passenger & driver's side) replaced. Your body shop handed off my vehicle to Brookdale Ford - I had no problem w/ that. They had the vehicle for 5 going on 6 weeks! Door & front panel repair went fine (according to Dave) but the hang up was the air bags (needed a special person to install and then reset the sensors) and I get that, too. But it was the repair/replacement of the driver seat that was unacceptable. I had gotten the seat w/ the "options" (leather, heated, lumbar support) and no one recognized this until after two seats were flown in and then the technician recognized that it didn't match w/ the passenger side. According to the head guy at Brookdale, they were ordering all the parts based on the auto's VIN and no where was it indicated that the seats were the "option" seats. By this time (4 weeks), my auto insurance was no longer going to cover the cost of the rental. When I contacted Dave (Rosedale) I got "Well, you have to understand that we now have incurred air freight costs on two seats that we can't use so I don't see how we can cover the continued cost of the rental - but I'll contact your insurance company and see what I can do. I appreciated that he would do that, but I got the impression that I would be covering the cost of the rental if he couldn't convince the insurance company to extend the rental coverage. It was now on the day that the rental needed to go back to the rental agency or I'd be picking up the cost - which I couldn't afford. I waited and waited for Dave to call me back as the hours ticked down. No call. Called him later in the afternoon and he said no, the insurance co. would not extend the coverage. I asked what I needed to do since I couldn't pay for any additional time (and he couldn't give me any exact date for when my car would be finished because they had just figured out the "option" seat was needed). He again went on and on about the air freight costs they would be incurring. Finally I asked him who should I talk to about this and he said that I could try talking to his boss. It is now late in the afternoon so getting the car back to the rental agency was going to be past the morning "check-in" time, so I would be incurring this cost (if the body shop didn't), plus the incredible hassle of finding a ride back after dropping the car off at that time of day. So, I called the body shop guy at Brookdale (Mike?) and explained my feelings about this (having to pay for the rental while they continued work on mine due to their not catching the seat issue sooner). It was Mike who explained the mess-up w/ the seat (VIN doesn't cover any "option" equipment) and said since this was their mistake, they would cover the continued cost of the rental. Whew! That was a horrible day of waiting and waiting and worrying. And w/ one phone call to the guy truly in charge, the issue was resolved. No one asked me if my car seats were "special order" seats and I had no reason to think to offer that info. Perhaps there needs to be something in the paperwork that body shop people use when repairing a vehicle. I chose to bring my Equinox to Rosedale Chev because that is where I purchased it. I do believe in "dealership loyalty"; I bring my 'Nox to Rosedale for its servicing - tho it's quite a drive for me (White Bear Lake). I could be taking it to Polar Chev as it is only a mile or so away from home. But, since Bob O'Malley worked hard to put together my Equinox (special order seats and sun roof), I felt I should bring it back to Rosedale for servicing & body shop work. I don't know if I would do that again - for body work. The quality of the body and interior work, as I indicated, was fine. It was the time and hassle (over the rental car coverage) that made this experience less than acceptable. More