Ronnie Thompson Ford

Very low level of confidence in them after 3rd visit issues It's a chore making an appointment here. I tried online, but it was showing that there were no appts available for August or September, so I had to c It's a chore making an appointment here. I tried online, but it was showing that there were no appts available for August or September, so I had to call. You can't ever get a live person when you call here to the service dept. about an appt., so I left a message. Shawn called me back later from a number that was unrecognizable, and I don't answer numbers I don't recognize (I have the service dept. as well as the 800 numbers programmed into my phone). So, this adds another layer of difficulty for making an appt. Fortunately, the service dept. DID actually answer when I called back right after getting Shawn's msg. I had the oil change and tire rotation done, and the online price for the service was $39.95 (still IS when I checked this morning), but when I was presented the bill, it had been ramped up to $49.95 plus an extra charge for an additional quart of oil. The guy checking me out said the price had gone up when I pointed out the discrepancy to him, but only after pulling it up again on the website (thankfully I had brought my laptop) and actually showing him did he call somebody to get it adjusted. I stopped at a store after leaving the dealership and thought I'd just check my window washer compartment to see if they filled it, since they did not when I had the first oil change....well, they DID NOT again. I turned right around and took the car back because the fact that they've done this twice now leaves a great deal of doubt in my mind as to just how likely it is that they've taken care to check the other fluid levels. This is exactly the kind of thing that erodes a customer's confidence in work performed accurately and completely, not to mention the fact that it is a really CHEAP shortcut in my estimation--I mean, we all know how inexpensive windshield cleaning fluid is, right, so why would they do this??? So, they've now ramped the price of the oil change and tire rotation 10 bucks, but they're still jipping customers on the window washer fluid?? I mean, really....what a thing to cut corners on. To add insult to injury, the guy I talked with came up with some BS excuse about there maybe being an air bubble in the fluid tank the made it look full when it wasn't. Uh, I'm not that stupid... I also noticed that my tires had been rotated front to back each time I've had them rotated, and I pointed this out as well. I was told that the tires are directional, which apparently they are NOT, from what I can ascertain online, so I guess I will be going back to have that corrected as well when I am back up in Ellijay. Ugh. All in all, suffice it to say, I am not pleased with the service department at this dealership. They obviously have very little respect for their customers themselves, nor their intelligence from what I gather from this experience with them. This is really too bad because I had really hoped to be able to get my vehicle serviced when we are up at our home there... More

Excellent service experience. I have used them for over 20 years, and they have always exceeded my expectations. In my experience, whatever they fix, stays fixed. If something ain' I have used them for over 20 years, and they have always exceeded my expectations. In my experience, whatever they fix, stays fixed. If something ain't right, they make it right. More

I have purchased many cars from Ronnie Thompson Ford in the past few years. Heath Thompson was fair,fast, and friendly,as always. I will be a customer for life. the past few years. Heath Thompson was fair,fast, and friendly,as always. I will be a customer for life. More