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Ron Westphal Chevrolet
Aurora, IL
413 Reviews
Our sales department is solely focused on surpassing your expectations, starting from the test drive to the moment of delivery. With a dedicated and professional sales team, we uphold a no-pressure, high-integrity approach to ensure your ownership experience is exceptional. Our objective is for you to drive away in a vehicle that perfectly suits you. Our online inventory of new and pre-owned vehicles is refreshed daily. As a family-owned dealership, we have proudly served our community for over 45 years.
We warmly welcome you to schedule a test drive or visit our showroom to explore all that we have to offer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 413 reviews
February 06, 2019
Excellent Experience We worked with both Richard and Danny when we purchased our 2019 Traverse. Both were extremely knowledgeable and easy to work with. They understood We worked with both Richard and Danny when we purchased our 2019 Traverse. Both were extremely knowledgeable and easy to work with. They understood our needs and budget and worked hard to find something that we loved that fit within our price range. Danny was very accommodating and made sure that we knew everything about our new vehicle before we left the lot. Overall, the entire experience was smooth and the end product was a beautiful new Traverse. I would highly recommend Westphal. Thanks, Melissa More
by MelissaG
January 16, 2019
Excellent experience! Huge thank you to Richard! He was super friendly, patient and easy to work with. He made our car buying experience very easy! I would recommend Ron We Huge thank you to Richard! He was super friendly, patient and easy to work with. He made our car buying experience very easy! I would recommend Ron Westphal & Richard to help you with your car buying needs! And a huge thanks to Don, he and Richard made sure we got the best deal! Such a friendly atmosphere from start to finish and by everyone here. We will definitely come back for any future car purchases. More
by Amanda_Lawre
January 10, 2019
Worst Salesman Ever! My father and I had visited Ron Westphal Chevrolet in Aurora only to have the worst experience we've ever had shopping for a car. To make a long story My father and I had visited Ron Westphal Chevrolet in Aurora only to have the worst experience we've ever had shopping for a car. To make a long story short, I will start when the car buying process took a turn for the worse. Danny returns with the numbers and it’s less than what my father wanted to pay. I asked Danny if he could give my father and I a few minutes to discuss the numbers and Danny responds “Just tell me where you need to be so I can see what I can do”. I told him that all we want to do is go over the numbers and all we need is 5 minutes. He said “ I don’t understand. You’re getting employee pricing. What more do you want?” I again told him all we want is 5 minutes to look at the numbers and that is all. He walked away from us and took the offer sheet with the total price. I said “Danny, I need the sheet. I’m not sure what the problem is but we just want to discuss it. It’s not like we’re spending $10 here. This is a good size purchase!” Danny walked back to us and would not give me the sheet. He would only display it while he was holding onto it. He then said “Why don’t you just tell me your number? I’ve got a showroom full of customers and other appointments I could be working with.” At this point, my father said forget it. I don’t want to purchase the truck anymore. This is what’s troubling to us. His attitude changed for no reason. We had researched Truecar.com which listed the truck at $38,129. Online, the website had the sales price at $37,672 after discounts and financing through GM. Danny came back with a $36,500 price for the car. That worked out to be about $13,000 less than MSRP! Of course we wanted the truck. We were just asking for 5 minutes to discuss this big purchase. To give you a quick background on my father; he is a former Marine with 13 years of service that saw live action. He is also a retired law enforcement officer with over 20 years in the field. My father has done more than most for his country and community. He did not need a spoiled brat like Danny treating him disrespectfully and then walking away throwing a temper tantrum like a child. Danny’s lack of professionalism cost him and the dealership this sale. This happened on New Year's Eve of 2018. I immediately sent an email to Bill Houlis, the general manager of the dealership, and to Joe Fosco, the general manager of sales. As of today, January 10, 2019, I have not heard from anyone following up on this bad experience. On January 2, 2019, my father went to a different dealership and purchased a truck. He paid more but got the truck he wanted and the service was the best he has ever gotten at a dealership. I really hope Danny uses this feedback as a learning experience for future customer interactions. The days of the pushy salesman no longer work and the uneducated consumer no longer exists. And as my father said, "There are plenty of other dealerships in the area". More
by Manny0673
Employees Worked With
Danny Cardinal
January 05, 2019
Great service s Dan met me where I was and after I explained what I was looking for and my needs he helped me out greatly. I was out the door in a few hours driving s Dan met me where I was and after I explained what I was looking for and my needs he helped me out greatly. I was out the door in a few hours driving my new car ,no pressure and was open to working with me ,great services if you are in need of a new car I highly recommend Danny! More
by david123
Employees Worked With
Danny Cardinal
January 01, 2019
"Unpleasant Experience" On 12/31/2018 I visited Ron Westphal Chevrolet, Aurora, IL. I met Dan Cardinal (Sales /Product Specialist). After selecting a 2018 Silverado, test d On 12/31/2018 I visited Ron Westphal Chevrolet, Aurora, IL. I met Dan Cardinal (Sales /Product Specialist). After selecting a 2018 Silverado, test drove and began the purchase process, it became evident of pressure tactics and the issue of why we the clients were questioning and reviewing the transaction numbers. Mr. Cardinal stated that the Deal and delivery of vehicle had to take place by 3:00 PM 12/31/2018. Not as per published, promotion of Chevrolet advertisement: “The Chevrolet Employee Pricing Discount” must take delivery of vehicle by 01/02/2019. Mr. Cardinal became rude, unprofessional with an attitude. Mr. Cardinal claimed that my son and I were wasting his valuable time. As a 13 year military, combat, veteran; retire Law Enforcement Officer after 22 years of service, I know the value of time. As a senior citizen in his 60’s I learned the value of respect. Therefore, I would not recommend Ron Westphal Chevrolet of Aurora Illinois, due to this unpleasant experience. There are other Chevrolet Dealers in the area. More
by Elvin
Employees Worked With
Danny Cardinal
October 15, 2018
Exceeding Expectations My family has been buying cars from Ron Westphal Chevy for over 20 years now. Every time we come in, they make us feel like family. We know Bill Houli My family has been buying cars from Ron Westphal Chevy for over 20 years now. Every time we come in, they make us feel like family. We know Bill Houlis and his team are doing everything they can to get us the best deal and accommodate us. I highly recommend going to Ron Westphal Chevrolet. More
by CarleyShae24
September 11, 2018
Polite, professional, fair I was driving by the dealership and saw a truck I liked. Went inside and talked to Danny Cardinal about it. A very chill experience. They weren’t over I was driving by the dealership and saw a truck I liked. Went inside and talked to Danny Cardinal about it. A very chill experience. They weren’t over aggressive in trying to sell me the truck and I appreciated that. After crunching some numbers they gave me a fair deal on an awesome truck. Couldn’t be happier. I wouldn’t hesitate to buy from them again. Thanks Danny for making buying my truck a pleasant experience. A+ More
by David815
August 19, 2018
Amazing Service Loved the attention to the customer's needs and home town feel of the dealership. Everyone was very friendly and personable, especially Danny! Truly a Loved the attention to the customer's needs and home town feel of the dealership. Everyone was very friendly and personable, especially Danny! Truly amazing service! More
by Vino Fam
July 27, 2018
Excellent Sales Consultant - Great Experience! Brian Crunican was our sales consultant and he was EXCELLENT!!! Brian Crunican was so informative and knew everything about the new Traverse. When I Brian Crunican was our sales consultant and he was EXCELLENT!!! Brian Crunican was so informative and knew everything about the new Traverse. When I called the dealership I talked with Joe Marozas and he was EXTREMELY HELPFUL and got us all ready to come in and talk with Brian. It was a great experience! Brian has kept in touch after our purchase, and if we have any questions, he answers them quickly. I will never go to any other dealership! More
by happy customer
July 25, 2018
Over and Above to help an Out of Towner Kudos to Paul Smith in the Parts Department. I'm a former customer of Westphal Chevy having bought my first two Trucks from them. I moved away and l Kudos to Paul Smith in the Parts Department. I'm a former customer of Westphal Chevy having bought my first two Trucks from them. I moved away and live in Milwaukee now. MY 93 year old Father still lives in Aurora and lost the keys to his 2001 Buick Lasabre. I contacted Paul by phone and he stepped in and researched the key and fob that I needed, contacted the local Locksmith and sent the parts over to him and charged me over the phone. As I drove down from Milwuakee, Paul's magic was at work. By the time I arrived at the Locksmith, the parts had arrived and the researched codes were in the hands of the Locksmith. In no time at all, I was at my Father's house synching the new key. A half hour later, my Dad's car was working again and I was on my way back to Milwaukee. Although the drive was long, the result was great ! Thank you so much, Paul. I truly appreciate the great service !! More
by schoepmd
Employees Worked With
