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Ron Westphal Chevrolet

Aurora, IL

3.8
413 Reviews
Our sales department is solely focused on surpassing your expectations, starting from the test drive to the moment of delivery. With a dedicated and professional sales team, we uphold a no-pressure, high-integrity approach to ensure your ownership experience is exceptional. Our objective is for you to drive away in a vehicle that perfectly suits you. Our online inventory of new and pre-owned vehicles is refreshed daily. As a family-owned dealership, we have proudly served our community for over 45 years. We warmly welcome you to schedule a test drive or visit our showroom to explore all that we have to offer.
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1425 US-34

Aurora, IL

60503

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Showing 413 reviews

August 01, 2013

My husband and I gave an excellent rating because they were will to work with us to get us a good deal on a car. Robert is very personable and friendly as was Bill. More

by groche628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Ithier
Aug 06, 2013 -

Ron Westphal Chevrolet responded

Hello and thank you for your comments. Yes, I agree with you...Robert is very personable. He keeps us smiling every day! Bill is also great to work with and has been with us over 20 years! Thanks again. We appeciate your business and your opinions. Dan Schwebke, General Manager See what others are saying about us on http://www.facebook.com/WestphalChevy Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

July 22, 2013

The employees at the dealership were very patient and honest. They wanted to get me the best price possible in my price range. They did not waste my time by giving me false information. I will be buyi More

by kegs1318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott O'Malley
Jul 22, 2013 -

Ron Westphal Chevrolet responded

Hello and thank you for taking time to submit a review regarding your purchase experience at Ron Westphal Chevy. We want to be your dealer not just for this purchase, but the the next one too. I am happy to know that we were patient and honest. That is the way it should be. No one likes being pressured into making a quick decision. After all, buying a vehicle is the biggest purchase most people make other than buying a home. If we can assist you in any way in the future, just let us know. Welcome to the Westphal Chevy Family! Dan Schwebke, General Manager See what others are saying about us at http://www.facebook.com/westphalchevy Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

July 21, 2013

I leased a Chevy Cruze for the kids to drive. Don and Mike were very helpful and professional. They were very informative and made the experience very easy. More

by TMcAvoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Friedel, Mike Wiley
Jul 22, 2013 -

Ron Westphal Chevrolet responded

Thanks for your comments and congratulations on your new Chevy Cruze! The leasing programs going on right now are fantastic...I am glad you were able to take advantage of one of GM's great offers. The Cruze is consistently one of our best sellers. It gets excellent fuel economy and handles like a much larger vehicle. I am confident you will enjoy it! I am glad to hear Don and Mike helped to make your shopping experience easy. After all, getting a new vehicle shouldn't be difficult. Thanks again. If we can assist you in the future, please don't hesitate to contact us. Dan Schwebke, General Manager See what others are saying at http://www.facebook.com/westphalchevy Ron Westphal Chevy 630-898-9630 http://www.westphalchevy.com

July 19, 2013

Dan, Here is a review you will not be posting on you website. I thought with the intenet the old days of buying a car with smoke and mirrors and palor tricks were gone. Your dealership has re-inforced More

by Kevin67890
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Don Friedel
Jul 22, 2013 -

Ron Westphal Chevrolet responded

Hello and thank you for taking time to submit your review. I apologize you did not have a positive shopping experience with us. Most of our clients really enjoy working with Frank and Don. As you mentioned, they receive many positive reviews but NO, we NEVER pay anyone anything in regards to our reviews on DealerRater or anywhere else. Lease payments can take a bit longer to determine versus a finance payment because there are numerous variables and many different leasing programs. But, I agree with you...15 minutes is too long to wait to find out any payment. We work very hard to make sure our pricing is the same on our website, on AutoTrader, Cars.com etc. But, some websites update pricing immediately and some websites take 24 hrs/overnight to update. I don't know if this was the case with the Tahoe price you were quoted or if Frank just made an error. Either way I apologize. I want to thank you again for your comments. Although not positive, your feedback will help us improve and each of your negative comments will be addressed with our staff. Dan Schwebke, General Manager See what others are saying about us at http://www.facebook.com/WestphalChevy Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

July 15, 2013

My son accompanied me to buy this car. Robert was wonderful to work with --- informative, most pleasant, accommodating --- all around, a delight! I would certainly recommend this dealership to anyon More

by joyceshredl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ithier
Jul 17, 2013 -

Ron Westphal Chevrolet responded

Hello and thanks for your positive feedback. I am very glad to hear your purchase experience with us was pleasant...after all...buying a vehicle should be fun! Robert Ithier is always smiling and I agree with you, he is a delight to work with! Thanks again for your comments, your opinions are very important to us. If we can be of any additional assistance of any kind in the future, please don't hesitate to contact us. Dan Schwebke, General Manager See what others are saying about us at http://www.facebook.com/WestphalChevy Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

July 11, 2013

In the last 7 years i have purchased 4 new cars and trucks from other dealerships in town. After losing my car to the flood in April, I needed to get a great car for a great price. Mike Wiley and Ron More

by Joe_Corah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wiley
Jul 17, 2013 -

Ron Westphal Chevrolet responded

WOW! I thank you for your glowing recommendation! I never get tired of reading fantastic reviews like yours. Mike Wiley gets many fantastic reviews for good reason...he really cares about his clients and he is honest and not at all pushy. We are very lucky to have him on our sales team and by your review I can see you agree. Thanks for choosing Ron Westphal Chevy and Welcome to the Westphal Chevy Family! Dan Schwebke, General Manager See what others are saying about us at http://www.facebook.com/WestphalChevy Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

July 10, 2013

Very satisfied with our new Malibu purchase. Great people working in sales and finance, couldn't have asked for a better or easier experience. Would definitely recommend to friends and family More

by Cozzie12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Wiley
Jul 17, 2013 -

Ron Westphal Chevrolet responded

Hello and thanks for taking time to review your recent purchase experience at Ron Westphal Chevrolet. The majority of our business is from repeat and referrals. I am very proud to hear that you would recommend us...that means a great deal to us! Thanks again for choosing Ron Westphal Chevy and welcome to the family. Dan Schwebke, General Manager See what others are saying about us at http://www.facebook.com/WestphalChevy Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

July 02, 2013

We went to Ron Westphal to assist our daughter purchase her first new car. Brian Crunican was our salesperson. We have never been so EXTREMELY satisfied with his customer service. I have never liked sale More

by johnsmau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2013 -

Ron Westphal Chevrolet responded

Hello and thank you for your review. Yes, we are very glad to have Brian Crunican on our sales staff. Brian receives quite a lot of positive feedback...clients seem to enjoy his no-pressure style. And, he is very up to date on his product knowledge. Thanks again for your comments and your purchase! Dan Schwebke, General Manager Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com See what others are saying at http://www.facebook.com/westphalchevy

July 01, 2013

Robert was very knowledgeable and polite. This was the first time I was planning on purchasing a brand new truck and he made sure to show me all my options. My overall experiance was great and i felt that More

by Kasules38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ithier
Jul 06, 2013 -

Ron Westphal Chevrolet responded

Hello and thanks for your comments. Robert Ithier has been a wonderful addition to our sales team. We can always tell when Robert is with a client because we can hear laughing coming from his corner of the showroom... I am proud to know you would recommend us to others. Welcome to the Ron Westphal Chevy Family! Dan Schwebke, General Manager See what others are saying about us on http://www.facebook.com/westphalchevy Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

June 27, 2013

I had the best experience buying my first car with Gene. He made the whole experience fun and entertaining. Dan really fought for me to get approved being that this was the first new car I had ever bought. More

by jessicakscott27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 01, 2013 -

Ron Westphal Chevrolet responded

Hello and thanks for your comments. Your opinion is important to us. Yes, Gene is an up-beat kind of guy and he gets quite a lot of positive client feedback. I am glad the purchase process was fun for you...after all, getting a new vehicle should be fun! Thanks again for your review and your patronage. Dan Schwebke, General Manager See what others are saying on http://www.facebook.com/westphalchevy Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

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