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Ron Westphal Chevrolet

Aurora, IL

3.8
413 Reviews
Our sales department is solely focused on surpassing your expectations, starting from the test drive to the moment of delivery. With a dedicated and professional sales team, we uphold a no-pressure, high-integrity approach to ensure your ownership experience is exceptional. Our objective is for you to drive away in a vehicle that perfectly suits you. Our online inventory of new and pre-owned vehicles is refreshed daily. As a family-owned dealership, we have proudly served our community for over 45 years. We warmly welcome you to schedule a test drive or visit our showroom to explore all that we have to offer.
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1425 US-34

Aurora, IL

60503

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Showing 413 reviews

July 05, 2014

New Car I love it :) I went in and I met Mike, I explain him what I need it and I want. Mike and Don help me to get the best loan interest. I love my truck. I felt like p More

by nanolga1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wiley
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your feedback. I'm glad to learn you enjoyed working with Mike and Don. They make a great team don't you think? Getting the best possible terms for your loan is important. I'm happy to know we were able to find you the best offers. Thanks for choosing Ron Westphal Chevy. If we can assist you in any way in the future, please don't hesitate to contact us. Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 28, 2014

No Follow Up or Don't Care On 6/20 I had 2 issues reviewed on my 2014 Sonic RS Sedan the one I wanted follow up on was the alleged repair of marks on the bumper possibly caused More

by uxb2001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown Name of Person Saying they were the Service Manager
Jul 10, 2014 -

uxb2001 responded

The Manager did contact me I did go to the dealership to meet him where I proceeded to wait in excess of 25 minutes. I left because of the lack of attention. When I returned home I was called by that Manager who explained the wait offered to go to my home and before I could even finish my address he changed his mind and thought it was best I bring back the vehicle, Too bad the General Manager made the experience with The Ron Westphal dealership worse.

Jul 25, 2014 -

uxb2001 responded

Was promised a call from the Owner the week of 7/21. Now 7/25 and no call, it must be that Customer Satisfaction means very little in this organization from the TOP (Owner) DOWN (General Manager, Service Manager, Technicians, Etc,)

June 27, 2014

Quick waiting !!! In my lifetime I have purchased many cars. This was the first time I was in an out in less then 1hr. I think because of the sales person and his mgr h More

by fbrognia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Don Friedel
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your comments. Glad to find out you are a happy customer! No one likes 'hanging around' a dealership waiting for paperwork. Our goal is to do paperwork promptly and accurately with each and every client. Thanks for choosing Ron Westphal Chevy. We look forward to serving you in the future. Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 18, 2014

Salesmanship I was made to feel comfortable, all questions were answered, and they knew what they were talking about. No hard sales pitch, and I left very satisfi More

by Trree1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your review. Our goal is to make our clients comfortable...I am glad we succeeded! And, I am happy that you appreciated our 'low-key' approach to sales. After all, no one likes a pushy saleman! Thanks for choosing Ron Westphal Chevy. We look forward to serving you in the future. Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 17, 2014

New car, no hassel. I just bought my first new car, and it was the most satisfying experience i would have ever imagine. Not only was Leonard very professional he made th More

by ArtZ82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your review and your purchase...we appreciate both! Yet another glowing review for Leonard...we are so happy to have him on our sales team...glad you enjoyed working with him. Referring clients to us is just about the highest compliment we could get. Our entire staff is proud and flattered by your remarks. Thanks for choosing Ron Westphal Chevy. We look forward to serving you in the future. Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 14, 2014

2012 Chevy Silverado Z71 Very knowledgeable, friendly, straightforward. We'll see you on the next go around. Made the experience a breeze. I would definitely recommend Mike to More

by Porasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wiley
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thanks for the great review! Buying a new vehicle is supposed to be fun-glad you had a positive experience here. Thats the way we like it. If Mike or any of our staff can assist you further in the future, please don't hesitate to contact us. Thanks again for the nice review and thanks for choosing Ron Westphal Chevy! Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 13, 2014

Brian is wonderful Brian was amazing! From the time I walked in the door to calling me once I left, to me coming back to buy the car, he gave great customer service!!! H More

by breanajones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thanks for your excellent review regarding your recent purchase experience at Ron Westphal Chevy. Yes, I agree with you about Brian Crunican...his clients really enjoy his laid-back style. Glad you did too. Thanks again for choosing Ron Westphal Chevy! Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 08, 2014

Buying a New Car Was approached by Leonard, the salesman, in a very friendly way. We explained to him that we were just in the looking stage and what we were looking a More

by JohnTim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thanks for your feedback and your purchase. We appreciate both a great deal. Recommending us to others is very high praise indeed! I'm glad (but not surprised) that you enjoyed working with Leonard Hasil...everyone seems to really like his low-key style. I'm confident you'll love your new Traverse for many, many trouble-free miles! Thanks again for choosing Ron Westphal Chevy! Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

June 07, 2014

No script, no pressure, just friendly Mike is easy to talk to and he remembered what was important to me. I got a fair deal with no surprises. It was actually pleasant, I'm glad I had More

by terrt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike wiley, Mike Wiley
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thanks for your comments. Buying a new vehicle is supposed to be pleasant...and maybe even fun! Glad to hear you enjoyed working with Mike Wiley-we enjoy working with him too! If we can assist you in any way in the future, please don't hesitate to contact us. Thanks again for choosing Ron Westphal Chevy! Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

May 26, 2014

Great customer service Mike was very friendly and approachable. He told me right away that he would make the sale as easy and as fast as possible which he did. He was very h More

by Bradleygjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wiley
Jul 07, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your positive feedback. Things are supposed to be easy when it comes to getting a new vehicle...I'm happy to learn you thought everything went promptly and smoothly. And, of course I'm glad you enjoyed working with Mike Wiley...he's a great salesperson don't you think? Thanks again, we look forward to serving you in the future. Dan Schwebke, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

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