Ron Westphal Chevrolet

amazing experience We walked in to renew the warranty on our 2010 Equinox that Brian helped us purchase (our first vehicle) and ended up walking out with a brand new 201 We walked in to renew the warranty on our 2010 Equinox that Brian helped us purchase (our first vehicle) and ended up walking out with a brand new 2014 chevy cruze. Brian is absolutly amazing at what he does he helped us with both our purchases and i don't think i could have asked for anyone more friendly. When ever we go in for service weather it be oil change or a car wash Brian always makes sure we are happy and our vehicles are 100% A great big Thank You!!! I love my CRUZE!! More

Very friendly operation This was my first visit to the dealership. I needed service due to a factory recall. The friendly demeanor of multiple service staffers was impressi This was my first visit to the dealership. I needed service due to a factory recall. The friendly demeanor of multiple service staffers was impressive. I am in awe of what an extraordinary listener was Dan, who interviewed me upon arrival. He was working conscientiously at the computer while I babbled about my concerns. Yet he later showed that he heard every word I said. The operation was impressively efficient as a high number of vehicles was entering and being worked on when I arrived at 1:45 PM. When I returned two and a half hours later, Dan jumped to offer to fetch my car for me so I would not have to go out to find it. Additionally, I was impressed at how quiet the place had become, indicating that their extensive staff had dispatched a high volume of work efficiently. The work done on my car appeared to be a very comprehensive installation of multiple parts. Highly recommended.. More

Brian Crunican is the best! Being new to the area and looking to purchase a car I was pleasantly impressed with Ron Westphal dealership. Brian Crunican took very good care of me, Being new to the area and looking to purchase a car I was pleasantly impressed with Ron Westphal dealership. Brian Crunican took very good care of me, he was very helpful and knowledgeable with the car I was purchasing. I was shown all of the nice details with the car and all of my questions were answered. I did not find Brian "pushy" or assertive, he was very willing to help and give me the best deal possible for my situation. I was made to feel comfortable enough to walk in at anytime to ask for his specific help or just to say HI! I truly am thankful for the time Brian spent working with me and would definitely refer Brian and Ron Westphal! More

Extremely Poor Customer Service I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured wha I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured what the xxxx. I have had no problems when I brought it in the numerous times and things went pretty smoothly overall. I had my last free oil change done there about 3 months ago. My car had alerted me to change the oil so I bought the oil and a filter. Since I haven't dealt with this particular filter my boyfriend assisted me in the oil change. He got underneath the car and before even touching a tool he quickly told me the drain plug is stripped. It was completely rounded. I got underneath and also noticed this. We were able to get a new drain plug from Ron Westphal at GM. When my boyfriend went to take the bolt off, he told me he couldn't get it off. Now my car is at 0% oil life and I was getting upset. The next day I went into Ron Westphal Service Department and I never got the associate's name (he wasn't wearing a name badge) who helped me but he asked what I needed. I told him I needed help getting the stripped drain plug off. I explained that I have ONLY ever taken it to Ron Westphal to get it changed and it's completely stripped. From that moment he had an attitude and said, let me take a look and drove off. I went inside and waited about 5 minutes. He came back in and said "so what do you want to do?" I said "can you get it off and put the new one in?" He said, "so you want an oil change?" I said, "Will I have to pay?" He said, "yes". "I said I don't want to pay so no I don't want an oil change." Again he said, "so what do you want to do? Did you bring oil?" I said, "yes and a filter it's in the back seat." He said "so you want us to use that to change it?" I said "will it cost me anything?" He said "About 11 bucks." I said, "I don't want to pay anything, Do you think it is fair that I have only ever brought it here and it is stripped and now I have to pay money because of that?" He said "How do I know you didn't strip it?" Ignoring his extremely rude question, I said "I don't think I should have to pay so what other options are there?" He said, "we can take the old plug out and put the new plug in and you can drive it home" I said, "I don't want to drive it home with less oil than the recommended amount." He said "fine, what if we topped it off after we took the plug out" I said, "fine." He was extremely rude almost from the moment he greeted me and was very quick to place blame on me. My father has been a mechanic for 30 years, I know how to change oil and to be accused that it was my fault was so disrespectful!! I felt that because Ron Westphal stripped my plug they should have at the very least comped me the $11 and used the oil and filter I brought because of the fact that I had to drive out there because of their mistake. I have had family members come to buy cars here and I will be sure to tell them not to use the service department there. I won't be back at Ron Westphal which I'm sure will make the associate who "helped" me there very happy since he couldn't get me out of there quick enough. More

Unexpected service The service department has always been great. This last experience just blew me away. There was a mishap in my schedule. Rick and Dan are always the b The service department has always been great. This last experience just blew me away. There was a mishap in my schedule. Rick and Dan are always the best at squeezing me in. The repair was for one of the recalls and the one I had was a time consuming ordeal so, I told them that's ok it's my day off. When I got the call that my car was ready I saw that they repaired both recalls and was very grateful that I didn't have to make another appointment for the second recall. I'll always come back for any car repairs and maintenance as needed. Thanks again More

New 2014 Chevy cruze lt Very easy and fast experience with buying my new 2014 Chevy cruze lt everyone is very friendly and helpful they answered all questions that I asked Very easy and fast experience with buying my new 2014 Chevy cruze lt everyone is very friendly and helpful they answered all questions that I asked More

Quick, easy, and great service! Thank you! I was just recently at Ron Westphal Chevy Dealership, and I had a great experience. We walked in the door and Brian greeted us. We told him that we we I was just recently at Ron Westphal Chevy Dealership, and I had a great experience. We walked in the door and Brian greeted us. We told him that we were looking for a car, and he showed us around what we were looking for. This was my first time buying a car and I can honestly say that the next time I buy a car it will be from Brian. He was extremely helpful, honest, and kind. He knew his information and answered all of our questions. This whole process was quick and easy. After looking at different used cars we decided on a new 2014 Chevy Cruze. I figured that we would have to come back later that weekend and pick up the car when it was ready. Not here, Brian made sure that I was able to drive my car off the lot that day. He went back and got everything ready, and once he came back up to the front he took me step by step through everything on the car. This was all a little overwhelming because there was more on this car than I had imagined. He took his time and helped me get everything set up in the car such a syncing my phone and getting onstar working while answering all my questions along the way. He assured me that if any more questions came up that he was just a phone call away. There hasn't been any questions since I left the dealership, but Brian made a follow up call to make sure that I was enjoying my new car. Which I thought was great! This whole process was so easy and simple. I can thank Brian Crunican and the rest who helped make everything possible! I appreciate your fantastic customer service and help through everything! More

Easiest car buying experience ever. Thanks Bought used ford fusion. Len and Don were great to work with. Really went out of their way,especially when Len took the car to my servicer to get che Bought used ford fusion. Len and Don were great to work with. Really went out of their way,especially when Len took the car to my servicer to get checked out. Thanks again. Jodi F More

Dreams Do Come True! Thank You, Brian and Ron Westphal Chevy Brian Crunican is THE salesman to go see the next time you need a new or used vehicle!! And Ron Westphal Chevrolet is where you can find him! From t Brian Crunican is THE salesman to go see the next time you need a new or used vehicle!! And Ron Westphal Chevrolet is where you can find him! From the moment I set foot on the lot, Brian was friendly, open, honest, and accommodating. He was also very knowledgeable, showing me the vehicle, answering all of my questions about it, offering a test drive, and even walking me through the trade-in process which I had inquired about. All of this, within about 15 minutes! It was then that I just knew I had to get my husband there to see how gorgeous this vehicle was! Which brings up another impressive thing about this whole transaction: Brian's very sincere offer to let me take the vehicle home to show my husband! I was too nervous to do this though, and since I live only minutes from the dealership, I quickly ran home, grabbed my husband and my boys and we all drove back to see my dream ride! Let me add that this was at 4:30 on Saturday afternoon and the dealership closed at 6:00. So I figured due to the time, we would just do the test drive, and then have to come back on Monday to actually make the purchase. The amazing team at Westphal however, knows what they're doing and were able to make things happen for me! It was an absolute piece of cake. After the test drive, there was a bit of paperwork, and then before I knew it, an hour and a half after walking in with my family, we were driving away in something that I had only ever dreamed possible! I couldn't stop smiling. And I owe it all to Brian Crunican, Joe in finance, and the rest of the Westphal team who worked to make this dream become my reality. Thank you so much!! You guys are the best! More

Fantastic Buying Experience! My experience was absolutely wonderful! Amber was the first contact. She was professional and courteous. Mike Wiley is an excellent salesman! He is ki My experience was absolutely wonderful! Amber was the first contact. She was professional and courteous. Mike Wiley is an excellent salesman! He is kind and professional! He made me feel comfortable with making my purchase. Also, thank you to Don and Joe with my financing and warranties. Just an all around great experience. I will definitely recommend this dealership! More