Ron Tonkin Toyota

We live in Eugene, Oregon. We were not receiving satisfactory service from our local Toyata dealer, so we searched for dealers in Portland who might be able to better serve our needs. We were alread satisfactory service from our local Toyata dealer, so we searched for dealers in Portland who might be able to better serve our needs. We were already leasing a Scion and coming to the end of our lease. We wanted to sell our vehicle and lease a new model Scion. We found Ron Tonkin Toyota and made intitial contact with Vlado Baturan. Vlado was respectful, helpful, and efficient in all his communication and efforts. Most of our communication was via phone and email and he was always very clear and honest in all of his instructions and negotiations. We were very impressed and appreciative of his integrity! He was off work the day we had available to drive to Portland to finalize the paperwork and exchange vehicles. He transitioned us to Ali Rahima. Ali also communicated with us via email before arriving in Portland. Ali was equally respectful, helpful, and efficient in all his communication. When we arrived at Ron Tonkin Toyota, Ali was waiting outside next to our new vehicle, which was parked in front of the building. We had informed him via email that we only had a very limited time available to finalize the transaction. Ali immediately set to work to complete all processes involved in purchasing our old vehicle and establishing the lease for the new vehicle. While we were waiting for document preparation, Ali was going over warranty information, service features, and even transferred our plates from our old vehicle to the new vehicle. We had a wonderful conversation with him during the short wait time! The finance staff were wonderful, fast, and efficient! Overall, it was an outstanding experience and we recommend Ron Tonkin Toyata to anyone and everyone who is interested in purchasing a Toyota vehicle. We will absolutely work with them again in the future!! It was well worth the two hour drive from Eugene to Portland to work with such an amazing team ... and will do it again without reservation. More

Thank you for a very enjoyable buying experience. Muhammad and Rony could not have been any more pleasant to work with. The entire experience from start to finish made me feel extremely well taken ca Muhammad and Rony could not have been any more pleasant to work with. The entire experience from start to finish made me feel extremely well taken care. The staff at Ron Tonkin Toyota was very respectful of my time and accommodated my needs with exemplary professionalism. My wife and I have purchased many new vehicles over the years and can not remember an experience were we didn't feel worn out at the end. However, this was not the case at Ron Tonkin Toyota. Our sales representative Muhammad made us feel welcomed and took the time to answer all of our questions as well as make all the necessary effort to accommodate our schedule and not his own. Thanks again to everyone involved that made our Toyota purchase something more than just buying another vehicle. Thanks again to Muhammad Khan for all your help. Best regards, Dennis & Vonda Almond More

We recently worked with Mohamed to find a minivan that would fit our growing family and last for years to come. Mohamed worked with us for a couple weeks to make sure we walked out with the perfect miniva would fit our growing family and last for years to come. Mohamed worked with us for a couple weeks to make sure we walked out with the perfect minivan. I have had my Honda Odyssey for almost two weeks and I love it. We just took it up to our cabin on Mt. St. Helens and it drove perfectly. We would recommend Mohamed to anyone, he was great. I do have one complaint...I was told that if I go online and fill the financing info prior to coming in to purchase the vehicle, we would be in and out in less than 40 minutes. We went online filled out the financing info, we had a pre-approved loan from OnPoint and it still took more than 3 hours to purchase the car. This was not in any a reflection of Mohamed. We came in on a Friday morning, we had made the offer and our offer was accepted the previous evening. There were several manager present at the dealership, apparently they were in a meeting. We waited and waited, and waited and waited. 3 hours later they were down with their meeting and from that point it only took about 30 mintues to get our vehicle. I personally think this is unacceptable. You have someone waiting, someone you told a timeframe, a paying customer, and you jut make them keep waiting. Several times we wanted to get up and walk out due to waiting, the only reason we stayed is because we didn't want to do that to Mohamed. This is a very bad reflection on managers and very poor customer service. I would have given all fives, the lower marks have nothing to do with Mohamed and everything to do with the purchasing experience and the wait time at the end. More

Ken was of excellent demeanor. Not pushy. We felt that the manager who helped me with the navigation system in our Lexus was extremely helpful. I have to apologize for not remembering his name. If we ev the manager who helped me with the navigation system in our Lexus was extremely helpful. I have to apologize for not remembering his name. If we ever need another car we would be back immediately. We are also telling our friends and coworkers how helpful, professional, and friendly you all were. Kudos! More

I had excellent service from the minute I entered the door. I'm usually skeptical about dealing with people in the auto industry—every time I go to Jiffy Lube to get my oil changed I feel like they're tr door. I'm usually skeptical about dealing with people in the auto industry—every time I go to Jiffy Lube to get my oil changed I feel like they're trying to get me to fall for every last trick—but Andrew made me feel comfortable and treated me like a human, not an easy sale. More

Altogether, from beginning to end, best vehicle buying experience I have ever had. I felt respected as a person. I never felt pressured, and all my questions were answered honestly. I got a great price experience I have ever had. I felt respected as a person. I never felt pressured, and all my questions were answered honestly. I got a great price for the new truck I bought, and my trade-in was given top dollar. The staff took the time to go over the owners' manual, safety, and maintenance tips, and made sure the truck had a full tank of gas. It only took a couple of hours, and I would highly recommend Ron Tonkin to anyone. More

I want to say thank you for providing a truck for us. We found you through the web site by just shopping around. We were recently in an automobile accident that totaled our truck. We use to be Ford owners found you through the web site by just shopping around. We were recently in an automobile accident that totaled our truck. We use to be Ford owners, but we have heard many good reviews about Toyota Tundra. Thanks for your services to us. Great Job. I also love the low interest rate. Much better than what my bank would of given me. Sandra Paulsen More

Ali Rahima and Rony Haidar provided an excellent purchase experience. I was provided with commitment to getting me the car that I wanted. I did not feel pressured at any time to buy or accept any compromise. experience. I was provided with commitment to getting me the car that I wanted. I did not feel pressured at any time to buy or accept any compromise. Rony the customer loyalty manager displayed exceptional knowledge of the car when demonstrating the features upon delivery of the car. I would definitely buy there again and recommend them. More

This is the only Toyota Dealer and service that I will go to. I have purchased 3 different cars from them and always treated with respect and honesty. The service department is top notch. They are definitely to. I have purchased 3 different cars from them and always treated with respect and honesty. The service department is top notch. They are definitely the #1 Toyota Dealer! More

We were very happy with the customer service experience. We have purchased from Ron Tonkin Toyota about 5 years ago and were happy with them then as well. Great people and very friendly. Good price on the We have purchased from Ron Tonkin Toyota about 5 years ago and were happy with them then as well. Great people and very friendly. Good price on the car, fair. David was very helpful and courteous and friendly with our children. He was helpful in expediting the process quickly for us. More