Ron Tonkin Toyota

Service Dept Jack Lord at Ron Tonkin Toyota helped us fix our 2005 Tacoma! After visiting two dealerships, we found Jack and had our engine light concern repaired. Jack Lord at Ron Tonkin Toyota helped us fix our 2005 Tacoma! After visiting two dealerships, we found Jack and had our engine light concern repaired. Thank you Jack and Ron Tonkin Toyota More

One of the worst service experiences ever Brand new 2015 Prius and the head light dash dimmer dial intermittently goes on the blink. During routine service last week they refused to look at it Brand new 2015 Prius and the head light dash dimmer dial intermittently goes on the blink. During routine service last week they refused to look at it, required us to make an appt. to have it checked out. So we did, for 10am yesterday. I arrived as scheduled, was told it would take about 2 hours to check it out (?!) At 2pm, 4 hours later, he called to say it had not been looked at yet and would take still more time. At 4pm we went back for a progress report as we were running out of time; STILL had not been looked at. He returned in a few minutes and announced he was "voiding" the service order. He said "We take in cars all day and fix them in a cue depending on skill and availability of the tech". To take all day and then void the service order without an adequate explanation, without so much as a "Sorry", no offer to provide a loaner so the car can stay longer, no offer to reschedule, and no indication there is anything the slightest wrong with all of that. Clearly they do not consider the problem worthy of warranty service and do not stand behind their promises. Absolutely TERRIBLE customer service. More

Sells repairs that aren't needed. My 2006 Sienna was having trouble starting. I took it to Tonkin since the battery was only 6 mo. old and still under warranty. After having to leave i My 2006 Sienna was having trouble starting. I took it to Tonkin since the battery was only 6 mo. old and still under warranty. After having to leave it there for a simple electrical check which should have taken only minutes. They proclaimed the battery fine but the alternator was bad. Wanted $800. Also wanted to replace the tires (that have 40% tread left) since they said the front tire had a nail and I might as well replace them all. Tires are Firestone and under warranty so I took the vehicle there. They showed me there was no nail in the front tire and they would be good for at least another 10-15k. Took the vehicle to United Battery for free electrical check. After 5 min wait and 5 min test, they confirmed the battery was indeed not taking a charge and the alternator was putting out charge well within spec. Back to Tonkin with just the battery, got it replaced under Toyota warranty (funny when I came in with just the battery and said it was bad, they didn't even test it to verify, just handed over a new battery.) Our "service" advisor is the same one who tried to convince us our 2001 Tacoma wasn't making noise and charged us for a "carbon deposit cleaning" and advised we switch to Arco gas before a second advisor actually noticed the noise and we ended up having the small block replaced under warranty. Do your research before taking anything here as they'll try to stick you with the most expensive repairs possible. Prices are dealer (so the most expensive) but the quality of service DOESN't match up. More

The worst customer service. We dropped off our Toyota Tundra for service( under the warranty). After few days of waiting we received a phone call with how they said: " a bad new We dropped off our Toyota Tundra for service( under the warranty). After few days of waiting we received a phone call with how they said: " a bad news". They damaged our car, while it was in their possession. It has been a week since they didn't do anything, the only thing we keep hearing. That we need to use our Insurence and they are not going to fix it. I need to call every day to fight for my rights. How can I trust this company? Not only they didn't provide us with a car while we needed to leave our Tundra there, but they damaged it. They are claiming that they don't have video cameras on the property. I'm dissatisfied and disappointed. More

Great Service! I went to Ron Tonkin Toyota to have my 2013 Toyota RAV4 get serviced. The service person Romie was awesome and was taken care of right away. Service w I went to Ron Tonkin Toyota to have my 2013 Toyota RAV4 get serviced. The service person Romie was awesome and was taken care of right away. Service was great! More

Taking advantage We took our car in for Lube, Oil, paid for Lifetime service when we bought 2003 new car. We take the car in for service about every 6 months, have ab We took our car in for Lube, Oil, paid for Lifetime service when we bought 2003 new car. We take the car in for service about every 6 months, have about 3500 miles on the car each time. The service guy always comes up with a list of things that cost a lot of money. The last time we went we had new fluid added which we probably needed. He also said the battery was not up to par. We had a new battery installed about a year and a half ago. I took the car back to the place where I bought the battery. The battery had roughly 7800 miles on it in a year and a half. The mechanic said there was nothing wrong with the battery. This is really upsetting to me that the service guy would try and sell me something I did not need. We are seniors on a fixed income. I know you guys need to make money, but do you have to take advantage of people ? Do you not have a conscience ? Wallace & Vivian Fox Vancouver WA 360-882-3870 More

it was ok . but took a long time . but indeed up buying a car there that we really like. and got a pretty good deal. . but took a long time . but indeed up buying a car there that we really like. and got a pretty good deal. More

If time is precious don't go to their service dept. Waited 2 and 1/2 hour , service rep comes and informs you they are busy, haven't looked into your car yet. Guess what I only need to install a new bra Waited 2 and 1/2 hour , service rep comes and informs you they are busy, haven't looked into your car yet. Guess what I only need to install a new brake pad and should be done by now. They don't care about you time, doesn't matter if you have appointment. Don't go there if time I specious to you!!!! More

Save your time and money and go to Wilsonville. My last oil change took over 3 1/2 hours even though I had an appointment. The last straw was the 5th time I took my 2010 Toyota Camry in to get the d My last oil change took over 3 1/2 hours even though I had an appointment. The last straw was the 5th time I took my 2010 Toyota Camry in to get the driver's window fixed. My other appointments lasted up to 5 hours but still no results. They were supposed to get authorization from my extended Toyota warranty but lost all the info in the computer. They found the first visit from the previous year but couldn't find anything from the other 3 times I brought it in. They previously said the switches needed replaced but when they couldn't find the authorization info they did another inspection. Now they claimed it was the weather stripping. They claimed they "fixed" the insulation but next time it failed I noticed it was all bunched up. I called and scheduled an appointment and was told there would be no charged for the repair but the person wasn't there the day of the appointment. They now wanted over $100 to fix the damage they caused. They even got rude when I refused to pay and asked another employee to try to find the notes from the previous visits. They asked "how did they damage it?" I wish I could've watched them so I would know. I will NEVER go to Tonkin again. I was able to drive to Wilsonville, get my oil changed, drive home and still took 2 hours less then my oil change at Tonkin. I will save my time and money and just drive to Wilsonville from now on. More

Sad for one man to ruin an experience Hy husband and I came to Ron Tonkin Toyota to buy a newer Toyota for me. I had a 94 Toyota Corolla that we put over 250K miles on. We are firm believe Hy husband and I came to Ron Tonkin Toyota to buy a newer Toyota for me. I had a 94 Toyota Corolla that we put over 250K miles on. We are firm believers of Toyota. Berkely was our sales rep and he did a FANTASTIC job. We appreciated his friendliness and customer service. Unfortunately, when we were sent to the financial manager, Steve Lucero, we had a completely different experience. Had we not already signed papers to buy the car, we would have walked out. We brought cash to pay for the car because we were either going to buy a car there at the dealer or move on to Craigslist to buy a car. Craigslist purchases work with cash. Steve treated us like children lecturing us on carrying around cash like we weren't adults handling our own money. He had no concept of customer service. He had to count the money and had to find someone else that worked there to count it and confirm it. He acted like a child having to do his job. It is amazing to me that people who are PAYING money for a service can be treated like such an inconvenience to them. We truly felt like it was an inconvenience to be PAYING this guy our money. We were truly dissatisfied with our experience after that. It is sad that one man can ruin an experience. We will not be returning because we generally don't like going back to a place that made us feel HORRIBLE about ourselves. On top of that, my husband's parents were there very interested as they will be buying a new car in the near future and were talking about coming back being that they saw the positive experience in working with Berkely. Due to how our experience ended, they will not be coming back either. I hope Steve can learn to do his job without whining about it and maybe learn to develop a sense of customer service that makes customers want to come back or get others to come back as well. I'm sorry for Ron Tonkin to have to lose out on business like that. More