Ron Tonkin Chevrolet - Service Center

Poor customer service! I’ve bought my Volkswagen CC from Poor customer service! I’ve bought my Volkswagen CC from Ron Tonkin Chevy almost two years ago, As well as an extended warranty for my car. I receiv Poor customer service! I’ve bought my Volkswagen CC from Ron Tonkin Chevy almost two years ago, As well as an extended warranty for my car. I receive emails from ron Tonkin with coupons and discounts about monthly. I noticed I got one for a discounted oil change and decided to call and set an appointment. I clarified before the appointment that I had a Volkswagen and need synthetic oil I also asked if the coupon would still apply and was told that it was not a problem at all. Fast forward to my appointment I was greeted with horrible customer service. The man at the counter was clearly aggravated that my car was not a Chevy (even though I called a head of time to make sure) continued to lecture me on how I shouldn’t have gotten the email even though it has my name and my cars make a model on the email from THEM. Then told me it would take an hour and a half to get done. When I came back for me car I was greeted by another Man who also was clearly irritated telling me this oil change cost over $250 and that they would not be doing it again and acted as if it was my fault. I checked all paper work after I left and the total would have been $150 I paid $50. I have never had such a bad experience essentially for something that is out of my control, don’t send coupons if your employees can not maintain a cool front for customers. I have paid this company over $21,000 dollars in the last two years, even took my mother here to buy her new car a year ago. But based off how poorly I was treated and embarrassed I will never recommend rob Tonkin again. I suggest training your employees to control there emotions when with customers. Another customer waiting for their car apologized for the behavior of your employees. I do not recall the second mans name. More

From the time I walked in the door until the time I left this has been the worst experience that I’ve had with a car service area or a car dealer. This is the most rude bunch of people I’ve ever worked with this has been the worst experience that I’ve had with a car service area or a car dealer. This is the most rude bunch of people I’ve ever worked with in my life. The person that helped me didn’t even bother to give me his name maybe it’s because my face was African-American. Then he wanted to tell me all of these things that needed to be serviced on my car and I know that’s a bold face lie because I just had my car serviced two weeks ago and then also a week ago and had over $700 worth of stuff fixed so I know it’s not broken.Maybe this is how they suck or other cultures into using their services. I will never come here again to buy a car to get service on a car nothing. And this was a factory recall. Rude staff. They walk past you and don’t speak and they look right in your face. Never again. More

Fast, Friendly and complete Excellent quick service on my vehicle, exceeded my expectations. Thank you for making sure my appointment time was honored and the service was done qu Excellent quick service on my vehicle, exceeded my expectations. Thank you for making sure my appointment time was honored and the service was done quickly and drama free More

Jason in service is the man! I drive 30 minutes to get service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to d service at this dealership and I have another Chevy dealer 5 minutes from me. The coffee, the text messages to keep me updated and the attention to detail keep me coming back. More

This is the best dealership with a real Superstar! Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Che Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Chevy Captiva, I work driving for Uber/Lyft so my car running great and safely is of the utmost importance. Over the past nine months besides the regular service check ups that Jeremy in Service suggested I do when I’m suppose to, we have had about four emergencies come up that without the quick and friendly help from Jeremy, this could have been a bad outcome for me and my passengers! I feel he is our friend who cares about us and our needs, everyone there is awesome, but Jeremy is our Superstar and we hope things never change at this dealership, we love it and will continue to have nothing but the best to say about it and Jeremy. I forgot to mention that he goes over and above the call of duty, he came out to the lot to put my brake light in, in a hurry and he stays after hours to get back to us on any questions or concerns we may have! Most sincerely, Terrie and Linn Thompson More

Services/parts I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts w I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts were awesome. I cannot say thank you enough for helping my father who is easily confused with newer technology. He has an oldsmobile intrigue and there are no oldsmobile dealerships around anymore Kelly Walker More