Ron Tonkin Chevrolet - Service Center

We have received unbelievably poor service from her. Our car has been here since May 12th. We had ongoing issues with it getting “fixed”, but picking it on and the service light still be on, even before Our car has been here since May 12th. We had ongoing issues with it getting “fixed”, but picking it on and the service light still be on, even before this. We were renting by a car and Ron Tonkin said that we could bring in our rental, as they have an “agreement” with the rental company and they would give us a company car. We brought in our rental to Ron Tonkin on the 23rd (NINE days ago). We called Hertz about the car and they thought we still had it out on the 27th! We told them it was at Ron Tonkin waiting to get picked up, re: their agreement. We even called Ron Tonkin asking about this and they said an email had been sent. Just now 9 days after we returned the car to Ron Tonkin, I see I got a charge for an extension of the rental car (meaning, the company thinks it’s still out). I believe the rental car is still at Ron Tonkin NINE days later. This also has just been unbelievably bad service from the start. I encourage anyone not to purchase a car from here, because if you need service this is a terrible place to go to. More

First service (included in purchase) went well on time in less than the expected time less than the expected time More

The dealership keeps my truck running. That is why I keep coming back. That's all. That is why I keep coming back. That's all. More

Alex went above and beyond to help us in the service department. I’m 60 and this is by far the best service I’ve ever experienced because of his knowledge and ability to explain what was wrong with our department. I’m 60 and this is by far the best service I’ve ever experienced because of his knowledge and ability to explain what was wrong with our car and what was needed to repair it More

Easy to work with and always quick to help and solve what we issues may be going on. we issues may be going on. More

I’ve been to this place several times over the past two months, and my car still has the exact same issue it had when I first brought it in. The first day I went in, my car was under warranty, but I sti months, and my car still has the exact same issue it had when I first brought it in. The first day I went in, my car was under warranty, but I still had to pay out of pocket for a rental. They told me they’d reimburse me once they confirmed the warranty and that the rental was a GM vehicle. The rental place made sure to give me a GM car for that exact reason. A few hours later, I get a call saying my car is fixed, but they won’t cover the rental because they only reimburse if they keep the car for more than 24 hours. This is the first time I’m hearing about that policy. Again, my car is under warranty. I frustratingly eat the $40 because I just want to be done with it. I go back to the dealership to get my car, which I’ve been told is fixed. An employee pulls it up for me, apparently completely unaware that the CHECK ENGINE LIGHT IS STILL ON!! I go back inside, and after they look into it, they tell me there are actually two separate problems with the car. It’s around 5:00 p.m. at this point, so they ask me to come back the next day. I come back, and now they say they need to order a part, and it will come in next week. Some time passes while I debate whether I even want to deal with them anymore. Then one day I get a call. They say the part is in and ask when I’d like to come back to get it replaced. I figure starting over somewhere else is too much trouble, so we agree on Monday. When I come in Monday, I tell them that not only do I need the part installed, but also that the issue they supposedly fixed before isn’t fixed anymore. Now I’m being told I might have to pay for a new diagnosis because the new guy doesn’t realize my car is under warranty. They offer me a Lyft home, but say if the cost goes over a certain amount, I’ll have to cover the rest, so I just decide to wait. Nearly four hours later, they finally finish. They say they fixed the thing they supposedly fixed before again, and that they now need to order the part. This is the same part they told me they already had, which was the only reason I came back in the first place. They say it will arrive Thursday and we agree I’ll come in Friday. Friday morning, I call to confirm everything. The person on the phone says they’re not sure if there will even be availability for the car to be worked on and that they’ll call me back. That was two weeks ago. Still no call. Still the same issue with my car. More

Provided detailed and clear information and updates for maintence and EVAP system diagnostic services for my Colorado. maintence and EVAP system diagnostic services for my Colorado. More

Service wrighter came and told me that it will take more time to get cap off on the oil filter. time to get cap off on the oil filter. More

I've been using this dealership for several years and will continue to use them. Service is always on time and a fair price. The staff are professional and personable. Shout out to Caleb! will continue to use them. Service is always on time and a fair price. The staff are professional and personable. Shout out to Caleb! More

I brought my car in due to noise in the front end. I had to get to Bend that day and asked if they could check it out for me. Amber worked quickly to have my car diagnosed by AJ. They were able to dia I had to get to Bend that day and asked if they could check it out for me. Amber worked quickly to have my car diagnosed by AJ. They were able to diagnose the issue, source the parts and complete the repair faster than you can imagine and at a very reasonable cost. I was so impressed that I felt like I should have paid much more for the service. This my friends, is the definition of team work, customer satisfaction and value of service rendered. Bravo to Ron Tonkin Chevy for employing such high caliber service professionals! Amber, AJ & Caleb, thank you for you professionalism and caring. Your employer should be proud to have you on the team. I would also like to thank the mechanic who performed the work in a timely manner, well done! More