Ron Tonkin Chevrolet

This is the best dealership with a real Superstar! Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Che Dear Tonkin family, My husband and I are very excited to tell you of our experiences at Ron Tonkin Chevrolet at 122nd in Portland! I have a 2014 Chevy Captiva, I work driving for Uber/Lyft so my car running great and safely is of the utmost importance. Over the past nine months besides the regular service check ups that Jeremy in Service suggested I do when I’m suppose to, we have had about four emergencies come up that without the quick and friendly help from Jeremy, this could have been a bad outcome for me and my passengers! I feel he is our friend who cares about us and our needs, everyone there is awesome, but Jeremy is our Superstar and we hope things never change at this dealership, we love it and will continue to have nothing but the best to say about it and Jeremy. I forgot to mention that he goes over and above the call of duty, he came out to the lot to put my brake light in, in a hurry and he stays after hours to get back to us on any questions or concerns we may have! Most sincerely, Terrie and Linn Thompson More

Best dealer I ever dealt with to buy a car My wife and I went to the dealer and looked at a Camaro that's what she wanted no hassle she got exactly what she wanted decent interest rate decent p My wife and I went to the dealer and looked at a Camaro that's what she wanted no hassle she got exactly what she wanted decent interest rate decent payment out of all the car lot dealers in my life that I've dealt with these guys are number one straight up no games everything up front no back-and-forth haggling just good people to deal with I would recommend them to anybody note the two people that I dealt with was Juan and John thank you guys so much for keeping it real. More

Excellent experience with Tonkin2U/Chev I recently purchased a used car via the Tonkin2U program with Lacey. She is a sales person based out of this location and make the process very easy. I recently purchased a used car via the Tonkin2U program with Lacey. She is a sales person based out of this location and make the process very easy. She was able to coordinate the pre-approval prior to me coming in and was able to acquire the vehicle that I wanted from a different dealership so that I could test drive it. I ultimately purchased the vehicle for what I thought was a great deal. Lacey has also been helpful after the sale and was available for questions about things such as key replacement after the sale. If you need to a used car, I would highly recommend this dealership as well as the Tonkin2U program if you are always on the move! More

Great service Most professional dealership experience I’ve had. Our sales associate Lacey was beyond awesome. Absolutely no pressure to make the sell, and helped e Most professional dealership experience I’ve had. Our sales associate Lacey was beyond awesome. Absolutely no pressure to make the sell, and helped entertain my kids(1&5) while in financing. She went above and beyond in my opinion. I would recommend to everyone, especially my family. More

Services/parts I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts w I cannot begin to state how extremely happy i am with the service provided today for my dad. Katie in service, the service manager and Ron in parts were awesome. I cannot say thank you enough for helping my father who is easily confused with newer technology. He has an oldsmobile intrigue and there are no oldsmobile dealerships around anymore Kelly Walker More

Yet ANOTHER super experience! We just purchased our second vehicle from Ron Tonkin Chevy on 122nd. Our first was a Cadillac ATS that we absolutely loved, and we had such a great c We just purchased our second vehicle from Ron Tonkin Chevy on 122nd. Our first was a Cadillac ATS that we absolutely loved, and we had such a great customer service experience that when we decided to purchase a brand new truck this February, we went right back to Ron Tonkin! Our sales man Chad was so helpful, thoughtful and considerate, even called after our purchase just to follow up and make certain we were completely satisfied. The finance manager Jon Scott helped us through the finance process with such ease, and so quickly, we were in and out in just about an hour! Such a hassle-free experience from beginning to end! We LOVE our 2018 Chevy Silverarado and will certainly return when we're ready for our next vehicle! Jeff and Bo Ditch Vancouver, WA More

water leak repar brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now b brought car in for water leak repair, said they fixed it, charged me 1775.00.....week later I had to bring car back because leak was not fixed, now being charged extra to repair leak..should be no charge...not pleased at all with this service. More

Overcharge for hours of repair, stonewalling by staff We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working We brought our Cadillac Escalade in for a sensor repair in late October. $700. When the vehicle was returned to us the heater blower wasn't working (it was when we brought it in). Two weeks later we returned to the agency thinking the fix would be free or inexpensive...$1800 and six hours later we picked up the truck. The bill charged $1025 for labor which tallies out at 8.5 hours given the $120/hr exorbitant labor charge. We contested the labor charge, were stonewalled again and again and finally the supervisor of the repair shop gave us this explanation ... They use an estimated time for repair schedule 'sometimes it takes longer and sometimes shorter' but customer is charged according to the schedule, not actual time the repair took. We were charged for 2 and 1/2 hours that our truck wasn't even in the shop! Again we were refused an adjustment on the bill. We had requested a $300 refund. $2500 in two weeks...over $4000 2017 alone. We won't be returning. Below, quality of work =poor More

Warranty service Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, als Bought my new Travers from them, brought back for warranty service power steering start acting at 5K, but they keep lying and won't fix a problem, also one seat got stuck and they told me that's how it should be, had to come back second time to prove they are wrong, than they fixed a seat but gave me paperwork saying that there is nothing wrong with a seat, while working on seat they pulled plastic cover off and left it laying there More

Recommend changing everything under the hood My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very n My tire pressure indicator light was on. A well known tire shop tested the sensors and said they were fine, which seemed right since they were very new. They said it was likely a computer issue and recommended I take it to a dealer. I took it to Tonkin, explained the issue and that the hub was likely going out. They diagnosed the issues and recommended hub replacement ($300 more than the tire shop), four new sensors (already new), tire rotation due to excessive uneven ware (1500 miles on the new tires), new spark plug wires (changed 6 months ago) and a lot of other services based upon mileage. I can understand the mileage recommendations since they have no idea what has already been done, but several of the other recommendations were completely unnecessary and expensive. One BS recommendation ruins my trust in the rests. I'll go back to Alan Webb. More