Ron Tonkin Chevrolet

Incompetent and Shady My nightmare: 2016 Camaro with ~ 6000 miles on the odometer. Scheduled with Ron Tonkin for a service recall. 1st off they didn't complete the s My nightmare: 2016 Camaro with ~ 6000 miles on the odometer. Scheduled with Ron Tonkin for a service recall. 1st off they didn't complete the service by the time promised and Friday evening let me know that I couldn't take the car when I attempted pickup. And, this is where things went bad. I asked to see my car - they said sure. I entered the service bay and noticed that the mechanic improperly jacked my car on the lift by the rocker panels on all 4 corners! photos.smugmug.com/Galle… photos.smugmug.com/Galle… Brought this to the service managers attention. Ron Tonkin kept my car for an additional week. Had their "body shop" take a look at it and they came back saying "no damage". The rocker panels were warped/damaged at all 4 corners and they needed to be replaced. photos.smugmug.com/Galle… The Service Manager essentially told me to kick rocks. Ron Tonkin damaged my vehicle and forced my hand to repair what was essentially a brand new $38,000 car. Got the rocker panels replaced through insurance/professional body shop. Total repair bill was $1376.13. I took one of the damaged rocker panels and the repair invoice to the service manager and advised them that I expected to be reimbursed for the damages. Received a message from an actual Ron Tonkin family member explaining that they would not be covering the damages since I did not allow them to repair it. It took my insurance company sending legal notices for Ron Tonkin to finally pay up. For 5 months I was out my $500 deductible and I now face the risk of higher insurance rates. If I hadn't gone through insurance I would have had to take them to small claims court. All said it was a terrible experience and they treated me like xxxx. I will never return or purchase vehicles from any Ron Tonkin dealership. summary: Ron Tonkin damaged my vehicle. Refused to fix. Refused to pay. 2+ weeks without my car. Wasted my time. Treated me, the customer, poorly. More

Stole sound system from my car They sold me a brand-new truck with the nonworking stereo took it back to get it fixed took them one week to fix a stereo when I got my truck back I n They sold me a brand-new truck with the nonworking stereo took it back to get it fixed took them one week to fix a stereo when I got my truck back I noticed that my sound system wasn't there when I went back they said that it was their technicians mistake that he thought that was what was messing up the truck.so they basically stole my sound system without letting me know and I went back and they were didn't seem surprised that they have taken that it was worth $5000 and they didn't say a word. And all they said was sorry. More

Stands by their work, Fixes problems, great customer service We purchased a used vehicle from Ron Tonkin. In the first couple of days of driving it around town, we noticed the shifting was really rough and the c We purchased a used vehicle from Ron Tonkin. In the first couple of days of driving it around town, we noticed the shifting was really rough and the car lurched a lot even while driving at a constant speed. We stopped by the dealership and the service manager Lucas, said to leave it and they'd take a look. They gave us a loaner, and fixed the problem. He said they wanted to do the right thing, and they did! Yelina in sales was super sweet, Lucas, a true professional. Tony and Kelly in finance, great communicators throughout the process. We will definitely go back! More

poor comunication & custormer service 2013 GMC Sierra Thought I would be nice and Change my review here and retract my BBB review to give them time to compensate me for damages that hap 2013 GMC Sierra Thought I would be nice and Change my review here and retract my BBB review to give them time to compensate me for damages that happened to my truck in service.and items they agreed to pay for since it would not shift manual . Sales said they would take care of both on 3/22/2016 no word from them since. service said they would take care of damage or 3/28 their vender call last week said they were told to take care of it . Have not received anything yet from anyone. In the first 5 weeks have had to replace 1 headlight housing,spare tire&wheel,1 door lock switch ,windshield , oxygen sensor ,fuel tank sending unit, remove all fuel injection lines and sensors to clean them out dew to low fuel pressure & fuel filter A sign of quality truck they sold me.Service did not understand why I would be upset since all repairs were covered by factory warranty or by the extended warranty. I did not buy the truck to be in the service department every other week. Good news have had it out of service for 3 days and it is still running More

Very unfriendly I bought a $78,000 car from these guys last year. After the deal closed they never even returned my phonecalls, the parts department was the most unpr I bought a $78,000 car from these guys last year. After the deal closed they never even returned my phonecalls, the parts department was the most unprofessional and rudest men I have ever worked with. I returned a part that said on the invoice was a 20% restocking fee, they charged me 35%. DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!! More

Brian Satterlund worst customer service beer Brian Satterlund was very rude and inconsiderate and did not care if lost forever customer. Will never buy from Tonkin again and I will let all my fri Brian Satterlund was very rude and inconsiderate and did not care if lost forever customer. Will never buy from Tonkin again and I will let all my friends ,family and Fred Myers co workers no the way they treated us . Was told by sales man day be for it was a shur thing . Came back the next day from Tillamook 70 miles with a grand and our high mileage Lexus is 300 they low bald US with trade in. Would not work any more with us to make the deal to keeps us as long term customer More

love our new car I just kept seeing cars I didn't want, so by the time we walked into Ron Tonkin Chevrolet I was pretty well done with car shopping. but low and behol I just kept seeing cars I didn't want, so by the time we walked into Ron Tonkin Chevrolet I was pretty well done with car shopping. but low and behold, our salesman knew better than we did, what we DID want. He took the time to listen to what we did not want and went out to the lot and found the car I fell in love with at first sight. yes it was that easy! Thank you! More

excellant customer service!! I bought a 2015 Camaro,and the employees I dealt with were great.It was a very easy and pleasant experience which means a lot when buying a car.My sal I bought a 2015 Camaro,and the employees I dealt with were great.It was a very easy and pleasant experience which means a lot when buying a car.My salesman Wyatt was a absolute delight, very professional, knew his product and inventory, and i enjoyed his personality.He made the whole transaction very easy,and I would highly recommend him.I work in the customer service field myself so I can honestly say that Ron Tonkin Chevrolet is lucky to have him as a employee. More

great hospitality & great experience we came all the st from KENNEWICK, WA. on the Amtrack train on a Sunday. R.T.C. picked us up at the station and even called in their top auto detailer we came all the st from KENNEWICK, WA. on the Amtrack train on a Sunday. R.T.C. picked us up at the station and even called in their top auto detailer on his day off. Since we were coming from so far away we had to know that it was a done deal before we booked the train. R.T.C. has a unique on line negotiation form that lets you haggle & counter offer & accept final deal all online. they were also great about accepting 3 different forms of payment on a Sunday; ATM, Cash & personal check from my young 20 year old son with an Olive Garden server's income. What a great positive experience. Thank You Lucas & Wyatt More

I feel ripped off I bought a 2015 Malibu LTZ Turbo. Having navigation is important to me so I asked right off if this car had it and was told by Alex (salesman) that in I bought a 2015 Malibu LTZ Turbo. Having navigation is important to me so I asked right off if this car had it and was told by Alex (salesman) that indeed it did and that the car had everything and there was nothing to add. I couldn't figure out how to access the navigation and it turned out that it wasn't there to access. I went back and forth with the dealership for weeks and would have settled for a $300 portable unit and they still would not make it right. They said that I signed the paperwork and they were not going to to anything. My wife will be trading in her car next year but we will not go anywhere near Ron Tonkin Chevy. Once you've signed they are done with you. I am extremely unhappy with them. A friend tried to warn me about them but I did not listen, now he smiles and says "Told ya so". More