Ron Tonkin Chevrolet

poor comunication & custormer service 2013 GMC Sierra Thought I would be nice and Change my review here and retract my BBB review to give them time to compensate me for damages that hap 2013 GMC Sierra Thought I would be nice and Change my review here and retract my BBB review to give them time to compensate me for damages that happened to my truck in service.and items they agreed to pay for since it would not shift manual . Sales said they would take care of both on 3/22/2016 no word from them since. service said they would take care of damage or 3/28 their vender call last week said they were told to take care of it . Have not received anything yet from anyone. In the first 5 weeks have had to replace 1 headlight housing,spare tire&wheel,1 door lock switch ,windshield , oxygen sensor ,fuel tank sending unit, remove all fuel injection lines and sensors to clean them out dew to low fuel pressure & fuel filter A sign of quality truck they sold me.Service did not understand why I would be upset since all repairs were covered by factory warranty or by the extended warranty. I did not buy the truck to be in the service department every other week. Good news have had it out of service for 3 days and it is still running More

Very unfriendly I bought a $78,000 car from these guys last year. After the deal closed they never even returned my phonecalls, the parts department was the most unpr I bought a $78,000 car from these guys last year. After the deal closed they never even returned my phonecalls, the parts department was the most unprofessional and rudest men I have ever worked with. I returned a part that said on the invoice was a 20% restocking fee, they charged me 35%. DO NOT BUY ANYTHING FROM THIS DEALERSHIP!!! More

Brian Satterlund worst customer service beer Brian Satterlund was very rude and inconsiderate and did not care if lost forever customer. Will never buy from Tonkin again and I will let all my fri Brian Satterlund was very rude and inconsiderate and did not care if lost forever customer. Will never buy from Tonkin again and I will let all my friends ,family and Fred Myers co workers no the way they treated us . Was told by sales man day be for it was a shur thing . Came back the next day from Tillamook 70 miles with a grand and our high mileage Lexus is 300 they low bald US with trade in. Would not work any more with us to make the deal to keeps us as long term customer More

love our new car I just kept seeing cars I didn't want, so by the time we walked into Ron Tonkin Chevrolet I was pretty well done with car shopping. but low and behol I just kept seeing cars I didn't want, so by the time we walked into Ron Tonkin Chevrolet I was pretty well done with car shopping. but low and behold, our salesman knew better than we did, what we DID want. He took the time to listen to what we did not want and went out to the lot and found the car I fell in love with at first sight. yes it was that easy! Thank you! More

excellant customer service!! I bought a 2015 Camaro,and the employees I dealt with were great.It was a very easy and pleasant experience which means a lot when buying a car.My sal I bought a 2015 Camaro,and the employees I dealt with were great.It was a very easy and pleasant experience which means a lot when buying a car.My salesman Wyatt was a absolute delight, very professional, knew his product and inventory, and i enjoyed his personality.He made the whole transaction very easy,and I would highly recommend him.I work in the customer service field myself so I can honestly say that Ron Tonkin Chevrolet is lucky to have him as a employee. More

great hospitality & great experience we came all the st from KENNEWICK, WA. on the Amtrack train on a Sunday. R.T.C. picked us up at the station and even called in their top auto detailer we came all the st from KENNEWICK, WA. on the Amtrack train on a Sunday. R.T.C. picked us up at the station and even called in their top auto detailer on his day off. Since we were coming from so far away we had to know that it was a done deal before we booked the train. R.T.C. has a unique on line negotiation form that lets you haggle & counter offer & accept final deal all online. they were also great about accepting 3 different forms of payment on a Sunday; ATM, Cash & personal check from my young 20 year old son with an Olive Garden server's income. What a great positive experience. Thank You Lucas & Wyatt More

I feel ripped off I bought a 2015 Malibu LTZ Turbo. Having navigation is important to me so I asked right off if this car had it and was told by Alex (salesman) that in I bought a 2015 Malibu LTZ Turbo. Having navigation is important to me so I asked right off if this car had it and was told by Alex (salesman) that indeed it did and that the car had everything and there was nothing to add. I couldn't figure out how to access the navigation and it turned out that it wasn't there to access. I went back and forth with the dealership for weeks and would have settled for a $300 portable unit and they still would not make it right. They said that I signed the paperwork and they were not going to to anything. My wife will be trading in her car next year but we will not go anywhere near Ron Tonkin Chevy. Once you've signed they are done with you. I am extremely unhappy with them. A friend tried to warn me about them but I did not listen, now he smiles and says "Told ya so". More

Rip offs and liars Twice we purchased vehicles with them and every time something went wrong with those certified and new vehicles they couldn't figure out the problem Twice we purchased vehicles with them and every time something went wrong with those certified and new vehicles they couldn't figure out the problem and when time went by and the problems became obvious they would tell us it's too late to fix it cause we waited so long to get them fixed. They made promises before we purchase our cars and then would deny they ever said that. We dealt directly with Ed Tonkin and never got our problems fixed he would just turn his back on us. What a looser. We had to get state attorneys and Chevrolet head regionals involved. More

I went in for a routine oil change. Robin was my service contact. He informed me that my car was due for an M1 along with the oil change. He gave me a realistic time frame and I went in t o the waiting area contact. He informed me that my car was due for an M1 along with the oil change. He gave me a realistic time frame and I went in t o the waiting area. About five minutes later he came in and said they were backed up and wanted to know if I could reschedule or leave the car. I opted to leave it so he got Richard to drive me to w work. They completed my car, Richard picked me back up and I paid and got my car and went on my way. It was a well communicated process. More