Ron Tonkin Chevrolet

Excellent Customer Service Made for a Great Experience I was in the market for an electric car. I was casually looking at different options from several different car makers, planning to pull the trigger i I was in the market for an electric car. I was casually looking at different options from several different car makers, planning to pull the trigger in the next few months. Honestly I was leaning towards going with the Kona EV, but then I decided to do due diligence and check out the Chevy Bolt. I came to Ron Tonkin and worked with Lacey Butler. Her service was phenomenal and I pretty quickly changed my mind and decided to buy the Chevy Bolt from here. Customer service is incredibly important to me and it's not a stretch to say she is the reason I decided to buy a Bolt from Ron Tonkin. Nobody wants to have that sleazy car salesman experience. I've quickly walked away from other car purchases when the sales person starts to deploy those tactics. But Lacey was in no way your old school icky car salesperson. She rocks. From start to finish the process was low-pressure. She answered questions honestly, showed me features, we had a great test drive, and she gave me a great / fair price right off the bat. I also interacted with their internet sales person, had a quick handshake with the sales manager, and did the paperwork process with the finance manager. All were pleasant and easy to work with. I would not hesitate to buy another car here, especially if I could work with Lacey again. As for the Bolt EV - I've only owned it for a few days, but thus far I love it. More

The Best Experience I can't say enough good things about the crew here. Jonathan Scott is a great sales manager and his crew are so friendly and easy to work with. Best c I can't say enough good things about the crew here. Jonathan Scott is a great sales manager and his crew are so friendly and easy to work with. Best customer service hands down. Juan was fun to work with and Miranda was super cool when I was signing paperwork. I was in and out with my new truck with in 2 hours which included a nice long test drive. The Best in the West!! More

Quality Jason was well informed and kept me abreast of the work being done on my car.He was professional in every sense of the word. Terrific Experience. Jason was well informed and kept me abreast of the work being done on my car.He was professional in every sense of the word. Terrific Experience. More

Poor customer service They don’t follow through , won’t respond to emails or phone calls, screwed up on paperwork, regret ever buying from them , will never do it again They don’t follow through , won’t respond to emails or phone calls, screwed up on paperwork, regret ever buying from them , will never do it again More

rude , unprofessional , unprovoked xxxx One of the worst experience I ever had with customer services & dealer ( well excluding Comcast ) , Body shop sent my 2016 c7 to check front parking c One of the worst experience I ever had with customer services & dealer ( well excluding Comcast ) , Body shop sent my 2016 c7 to check front parking camera , all they need it to do is to plug it claim the camera esn to the system , car stayed for 2 days for a job takes 10 minutes , the body shop provided their contact to provide updates on the technical challenges they are facing . called left several voice mail for services advisor Jason , never returned a phone call , I got through on 2nd day , he been extremely rude for no reason , said he can only provide updates to the bodyshop , I tried to stay calm and explained I am the owner and I got the contacts from them , and I am just trying to understand what is keeping the car for 2 days , again snarky rude , after failing to understand what is his deal , I requested the body shop to take the car out as is , he update them and say the camera are fault this why they are not working , which translate to they did 0 troubleshooting and let the car sit for 2 days without some one to look at it , Keep in mind we made an appointment before we even went there , so it is not like we crashed in and asked for help , any how car gets out after 2 days , body shop ask a tech with obd port access to reset and initialize the cameras and within 10 minutes it was working , The Tech was not part of their team and came as favor to Thomas from Central Auto Body, LLC , This have been my experience as first time and last time client to them . More

Easy, friendly, and fun! I purchased a 2017 Silverado a few days ago and am so thankful for the help that Lacey Butler gave. She made the process easy and fun for my two kiddo I purchased a 2017 Silverado a few days ago and am so thankful for the help that Lacey Butler gave. She made the process easy and fun for my two kiddos who really only wanted dinner. I appreciate that she respected my time considering I drove from Seaside and my husband from Salem to make the purchase. More