Ron Tonkin Acura

Courteous staff, friendly and I was kept updated always on progress. I was alerted of additional service needs and selected those options easily. on progress. I was alerted of additional service needs and selected those options easily. More

Welcoming environment and prompt and friendly staff who clearly walk you through every single details clearly walk you through every single details More

Service representative James. and car mechanic helped in diagnosis of complex noise issue and provided professional service while resolving it. and car mechanic helped in diagnosis of complex noise issue and provided professional service while resolving it. More

Service department is lacking. They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a Acura that is broken for years. More

Helpful service dept. Quick and friendly ser ice. Reliable advice.always use them for my cars Quick and friendly ser ice. Reliable advice.always use them for my cars More

Exceptional service, as always. So thorough and kind and the customer service is to notch. So thorough and kind and the customer service is to notch. More

Easy to schedule appointments, clear communication during service appointments. Comfortable lounge area with refreshments available. service appointments. Comfortable lounge area with refreshments available. More

Due to terrible roads and the lack of the Road departments timely if ever repairs I hit a pot hole on the 92nd odd ramp and it ruined my tire. James at RonTonkin Acura worked me in and got my tire departments timely if ever repairs I hit a pot hole on the 92nd odd ramp and it ruined my tire. James at RonTonkin Acura worked me in and got my tire replaced and aligned that afternoon. He is the best service writer. I always ask for him More

Great experience! The salesperson Shawn was great to work with! The process was quick and we never felt pressured at anytime. The salesperson Shawn was great to work with! The process was quick and we never felt pressured at anytime. More

They don’t back their product despite Acura saying the fix is “X”, they refused to do the fix despite needing to do the fix as my only car. I was given a rental and after giving authorization to move forw fix is “X”, they refused to do the fix despite needing to do the fix as my only car. I was given a rental and after giving authorization to move forward on repairs, they demanded the loaner back saying they don’t feel comfortable fixing my car with me refusing to return the rental. I never refused, I said I approved repairs, I still need a car. The GM then called the police in which the office saw my text to and from Tonkin therefor providing they lied to police. This is now moving up to the state attorney general and my attorney. I’ll never buy an Acura ever again and will NEVER do business with them again. I’m even pulling their parts warehouse as a vendor from my shop. This is the WORST experience I’ve ever had let alone even heard of. I’d heard things about the Tonkin name working in the industry but this location and their unprofessional management team should be avoided at ALL costs. I will be copying and pasting this review in every online forum possible. More