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Ron Marhofer Hyundai
Akron, OH
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 651 reviews
February 17, 2025
The service department has been mediocre. It is hard to get a service advisor by phone, and the “service schedulers” have no automotive knowledge. You can schedule online but the process do It is hard to get a service advisor by phone, and the “service schedulers” have no automotive knowledge. You can schedule online but the process doesn’t really accommodate anything other than very basic service There seems to be a lot of employee turnover as well To be fair, some of the blame belongs to Hyundai for the structure of the maintenance minder. Unlike Honda/Acura in which the maintenance minder tells you exactly what service is recommended, Hyundai simply says “maintenance recommended.” You are then at the mercy of the service advisor, who may or may not be familiar with your vehicle’s service history. More
by trcoblentz72
Employees Worked With
James Berger
February 14, 2025
This dealership is always been efficient and friendly, However,, my Santa Fe only has 15,400 miles and they recommended $700,00 worth of repairs. For example: Replace cabin filter-$225.00. A filter at Aut However,, my Santa Fe only has 15,400 miles and they recommended $700,00 worth of repairs. For example: Replace cabin filter-$225.00. A filter at Auto-Zone is $23.99 and it takes about five minutes to replace. Give me a break! More
by rdumermuth
Employees Worked With
James Berger
February 12, 2025
Staff was friendly. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. I appreciated the quick and thorough service. Waiting area was clean and had a great complimentary coffee machine. More
by mwolf87
Employees Worked With
Hunter, James Berger
February 12, 2025
I went in for an issue with the steering having no play in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was in it, and being too sensitive to every little thing it's terrible in the wind and I hoped that they could do something for it, but they said it was normal, 2025 Tuscan not recommended due to this issue. I HAVE BEEN A TRUCK DRIVER FOR OVER 40 YEARS AND THIS VEHICLE IS WORSE IN THE WIND THAN A 13 FOOT 6 INCH HIGH 58 FOOT LONG TRAILER More
by bill422c
Employees Worked With
James Berger
February 11, 2025
I used my warranty to get my rear view camera fixed. My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I My advisor Caleb got right on it and in a few days the part was in. He called and I came in on 2/7/25 and it no time I was riding into the sunset ! I will see you all again in mid March to get my oil changed More
by Robert
Employees Worked With
Caleb
February 08, 2025
Friendly staff who are fairly knowledgeable about their vehicles. Appointment timing could have been mentioned during this service as it took longer than expected vehicles. Appointment timing could have been mentioned during this service as it took longer than expected More
by ganug211
Employees Worked With
James Berger
