Ron DuPratt Ford - Service Center

Service dept. Leaves a lot to be desired. Wouldn't look at warranty work without charging for diagnostic hook up for $215. Apparently “warranty”means nothing to d Leaves a lot to be desired. Wouldn't look at warranty work without charging for diagnostic hook up for $215. Apparently “warranty”means nothing to duprat ford. I was about to replace one of my vehicles but certainly not with duprat More

Called their service department to inquire about whether my 2022 F350 is in need of an oil change. If you can believe it, the service representative told me he was legally not allowed to answer this questio my 2022 F350 is in need of an oil change. If you can believe it, the service representative told me he was legally not allowed to answer this question. I told him my truck has one of their service stickers on my windshield, but I'm not sure how to interpret it, and I just wanted to be sure I'm maintaining my warranty. He again told me he can't answer me. I said you're not very helpful...he rudely hung up on me. More

I have Ron Dupratt Ford service my truck even though I didn't purchase it from them. At the time I needed a truck, they did not have what I needed although there were a couple coming in but it would be s didn't purchase it from them. At the time I needed a truck, they did not have what I needed although there were a couple coming in but it would be several weeks before and I needed to replace my then current truck immediately. My brother on the other hand did purchase his work/utility truck from them and they even delivered it to his home in Santa Rosa. I have had excellent service from Ron Dupratt Ford every time and they never try to "upsell" me services that isn't necessary. This is truly one of the most honest dealers I have ever dealt with and I have dealt with dozens over the years. Honesty , integrity and trust is earned and they certainly have earned it with me. More

Incompetent and Unethical I acquired a 2019 Ford Fiesta ST on 1/31/19 from Ron DuPratt Ford. A few days later, less than a 100 miles driven, we noticed that the vehicle leaks s I acquired a 2019 Ford Fiesta ST on 1/31/19 from Ron DuPratt Ford. A few days later, less than a 100 miles driven, we noticed that the vehicle leaks somehow into the cabin, most of the water seemed to collect behind the driver seat. We brought the car immediately back to the dealership to be looked up, and while the bodyshop manager Mike was unwilling to look at the faulty brand new car, after working with the sales department, the car was taken in. The bodyshop was unable to reproduce the leak, although the car was soaking wet, and requested for the car to be picked back up. We did so, and the car was returned to us with giant dirty foot prints. On Wednesday, 2/13, the rain resumed and of course, the car was soaking wet again. We dropped the car off and had a conversation with the sales manager Scott about how this isn't acceptable and we'd like this addressed asap. Scott then introduced me to the general manager Barry, who in turn promised the leak would be fixed by next day, or they would work on replacing the vehicle. We came to find out that there isn't an exact match available and there's only a limited amount of these available with all the specs my vehicle has. But there's a few, so the dealership will try to acquire one if need be. On Thursday, 2/14, Scott called and stated the leak was found and is being fixed. My partner drove by the bodyshop to check on the vehicle and found it torn completely apart and came to find out that the bodyshop was only able to confirm that there is a leak somewhere, but they still had no idea where the leak is coming from or how to address it. Given that the vehicle was torn down to it's chassis, sitting out in the pouring rain, our obvious concerns were the follow up issues caused by the excessive moister exposure of the interior, possibly broken plastic tabs etc causing rattles within the vehicle once assembled and the overall quality of the reassembly. My partner sat down with the general manager of the dealership and they both agreed the dealership would replace the Fiesta ST with a white one that matched our current vehicle most closely. On Friday, 2/15, my partner drove by the bodyshop again and found the car even further torn apart than previously. The bumper and tail light was off all the electrical wiring was exposed directly to the elements, but given that the general manager of the dealership committed to replacing the vehicle, we didn't much care about what is happening to this particular vehicle. On Saturday early morning, 2/16, we got a call from the dealership from the general manager Barry that the leak was found, they are fixing it now and the car should be ready for pick up by Monday, but they are still looking for the replacement vehicle. When returning the dealerships call later in the day, the dealership stated the white vehicle we picked out was sold and there isn't any other of these available and our car would be ready for pick up, completely going back on our agreement of replacement. A quick call to the dealership who holds ownership of the white ST confirmed, the vehicle is still up for grabs - all in all, very unethical. On Monday, 2/18, we were requested to pick up the vehicle asap and the dealership is now refusing service going forward. While picking up the vehicle, all our concerns with the vehicle being torn apart and reassembled without care came true. The taillight has now water in it and isn't mounted properly. The bumper isn't aligned properly, the door seals were reused rather than replaced and therefore wavy. There was several scratches in the car and the interior was somewhat dirty. Additionally, the car already has now a musky smell to it as the carpets were not replaced. When confronting the service manager Rick about all the issues at hand, his basic response was this isn't any of his concern any longer and to take it some place else. He even stated the taillight that they broke is a warranty problem, when clearly it's a negligence problem caused by the body shop themselves. After driving the car through the local car wash with undercarriage wash, the moisture in the spot returned and I noticed some previously not present rattles. More

Service nightmare I had my truck serviced on wed service writer Tim I had two items that needed attention wind noise front driver side molding around headlight it’s war I had my truck serviced on wed service writer Tim I had two items that needed attention wind noise front driver side molding around headlight it’s warped 17 f150 with 12k Friday at 3pm I called to find out what’s going on Tim tells me he will have body shop call me back after two phone missed unable to connect I called back spoke with Tim and he said body shop ewants to make appt with you I said you have my truck since weds nothing done went today to go get it a puddle of oil on the ground loose drain plug it was a mess never seeing anything go so haywire so fast poor leadership i will highly recommend you think twice before you set foot there ron Duppratt name it’s not being respected More

Excellent Service Brought My Escape car for service. Great help from Nick Courville. They even washed the car. Left feeling good, and Happy. I feel like they are a fam Brought My Escape car for service. Great help from Nick Courville. They even washed the car. Left feeling good, and Happy. I feel like they are a family oriented business. More

Continually trying to add $149.00 diagnostic charge Twice the service center has tried to add an unnecessary charge to my service. Last time going so far as to say that is the only way you will get your Twice the service center has tried to add an unnecessary charge to my service. Last time going so far as to say that is the only way you will get your smog test. Straight up lied and took the truck to another dealer and it pass no diagnostic needed. More

I always get great friendly service at great prices that you would expect to find at a dealership for parts and service. The staff is great and work hard for the business. I would recommend this dealership you would expect to find at a dealership for parts and service. The staff is great and work hard for the business. I would recommend this dealership to anyone in need of quality service. More

The work performed on the vehicles that i have brought to Ron DuPratt ford have always been fixed in a timely matter. The employees at Ron DuPratt have always been kind and helpful, no matter how stupid my Ron DuPratt ford have always been fixed in a timely matter. The employees at Ron DuPratt have always been kind and helpful, no matter how stupid my question is. The employees have always made me feel welcomed. i would recommend Ron DuPratt to all my friends and family More

It is very easy to give this facility the highest ratings simply because they truly understand that they are in buisiness to serve their customers. My service experiences have always been convenient and acco simply because they truly understand that they are in buisiness to serve their customers. My service experiences have always been convenient and accommodating. The service staff is very well trained and knowledgable. The service advisors Brian, Jake,and Nick are very friendly and courteous, and are always very helpful. My vehicle purchase experience was equally impressive! This is not your typical dealership. They advertise that at Ron DuPratt Ford they treat you like family, and they are true to their word! I certainly was treated like family!! More