Ron DuPratt Ford

This was my very first new vehicle purchase. Jeremy was my initial contact and after I ordered the truck, he appeared not to be interested in returning my phone calls. Was transferred to Missy who did not my initial contact and after I ordered the truck, he appeared not to be interested in returning my phone calls. Was transferred to Missy who did not return my call either. Was given to Tim Dunahay who was very helpful and accommodating. Tim went out of his way to make me feel comfortable, welcome, and a part of this experience for which I have great appreciation for. Jeremy had apologized once the truck had been delivered (but had long been removed from the process) and Missy did apologize prior to delivery (both of which I accepted). At time of delivery Missy and Tim were both very helpful with Missy going over the physical aspects of the vehicle with me and my girlfriend with a fine tooth comb and she answered all my questions. Missy was a delight to work with. I can't overstate Tim's value in my vehicle purchasing process and am very pleased was there. TIm returned my phone calls, delivered a document which had my purchasing information to a location in Elk Grove, CA, and allowed me to have the best experience possible. Tim "made" my dream truck purchase what it should have been in the first place, amazing and pleasurable. The finance team did what I hoped they would do, find financing for me to work with my down payment. My interest rate and payment are better than expected. The truck is beautiful and built to my specifications. More amazing than I ever imagined. The two regrets I have regarding the build is that when I was putting the truck build together with Jeremy, I wish I had been made aware of LoJack and the spray in bed liner. Both of which I would have opted for (and have subsequently have applied to the truck). Overall, I am pleased with the end result. If I could go back, I would use Ron DuPratt again. I would ask for better communication. More

We were looking for a used truck that my boyfriend could use for work. We had recently had an awful experience with another dealership and were a little on edge about going through the process again. use for work. We had recently had an awful experience with another dealership and were a little on edge about going through the process again. Missy, Eric and Ralph were absolutely wonderful to work with! We really felt well taken care of and that their primary concern was keeping us happy. Customer service at its best!! This dealership is truly unique, no pressure and you don't feel as if you are at a typical car dealership. We will definitely use their services in the future! More

Missy was great. I was under no pressue at all from the start and it continued throughout the process. She has a great personality and seemed more like a real person than just a salesperson. It is because start and it continued throughout the process. She has a great personality and seemed more like a real person than just a salesperson. It is because of her and the team at Ron Dupratt Ford that I am the proud owner of 2013 Explorer. I love it, and thank you for making my experience a memorable one. I'll be seeing you the next I time buy a brand new Ford. More

I recently decided to get an economy car, did not want a bailout car and after my sister was happy with her Focus, I decided on that car. I worked with Missy and she was able to get a car I wanted through a bailout car and after my sister was happy with her Focus, I decided on that car. I worked with Missy and she was able to get a car I wanted through a dealer trade. They participated in my insurance company car buying service and when I was unable to deal with a dealer close to home, I drove all the way from Placerville and am glad I did. Everything went smoothly and I would recommend you ask for Missy by name. I would go back again for the next car. Jim More

Great experience. I called on the phone and knew what I wanted. I got the out the door price before I drove there (45 minute drive). I got there, everything was as described, no surprises other than the wanted. I got the out the door price before I drove there (45 minute drive). I got there, everything was as described, no surprises other than the courtesy and professionalism of the dealership representatives. Very happy with the experience of purchasing a car from this dealership. Highly recommend! More

very cool crew out there at ron dupratt ford, very friendly made the day an breeze. when signing for the car with bob padilla, i walked into a great friendly atmosphere and dealt with an awesomely cha friendly made the day an breeze. when signing for the car with bob padilla, i walked into a great friendly atmosphere and dealt with an awesomely charismatic man. More

The staff was very helpful and friendly and went out of their way to help us find the car we were looking for. Tim worked well with us and there was no pressure from him or anyone else. I am very pleased w their way to help us find the car we were looking for. Tim worked well with us and there was no pressure from him or anyone else. I am very pleased with the service I received from them. More

I was very satisfied with my car purchase at Ron DuPratt Ford. The sales experience was very low-pressure with none of the unpleasant tactics one often finds at car dealers. I got an excellent deal on my Ford. The sales experience was very low-pressure with none of the unpleasant tactics one often finds at car dealers. I got an excellent deal on my car and left a very happy customer. I would definitely go back for future purchases. More

This was my first car leasing experience and it was surprisingly easy. The dealer was low key and relaxing. They were quick to let me test drive any car I wanted and upfront about the pricing. They all surprisingly easy. The dealer was low key and relaxing. They were quick to let me test drive any car I wanted and upfront about the pricing. They all worked as a team to get me in a car and on the road. Well done. More

Brandon was very accommodating in meeting our car need. The dealership had a good selection of cars at various price points. The finance staff really worked to get the best deal possible. The dealership had a good selection of cars at various price points. The finance staff really worked to get the best deal possible. More