Ron DuPratt Ford

We purchased a Ford Edge via the internet and Tim Dunahay was very helpful throughout the entire process. He is super easy to work with and a great guy. We liked him so much that we special ordered a Ford was very helpful throughout the entire process. He is super easy to work with and a great guy. We liked him so much that we special ordered a Ford Mustang with his help. Bob Padilla is also a very knowledgeable finance manager and made sure that we were aware of all available products. He guided us through the completion of each sale in a very efficient manner. More

This is the third vehicle we have purchased from Ron DuPratt Ford, although it's the first new car. For each purchase, the sales staff who worked with us has been knowledgeable, helpful, and willing to DuPratt Ford, although it's the first new car. For each purchase, the sales staff who worked with us has been knowledgeable, helpful, and willing to take time to listen to our needs. Once again, the staff was knowledgeable and professional. They worked with us during several visits to the dealership as we considered the type of vehicle we wanted, whether new or used, and the various option packages. In short, the Ron Du Pratt sales staff helped us think through the various options so that we found the car that most perfectly met our needs and fit in our budget. We have and will continue to recommend Ron DuPratt Ford to others whenever the opportunity arises. More

Had a great experience will, highly recommend Brandon and this dealership to my friends and family. Very honest people and no pressure salesmen. The experience was very proffesional, it didn't even feel lik this dealership to my friends and family. Very honest people and no pressure salesmen. The experience was very proffesional, it didn't even feel like I was buying a car. More

Salesgirl Missy did a very good job it appeared to be an easy purchase Then I got to deal with Bob and financing I was paying cash after waiting an hour and a half for them to process the paperwork I went i easy purchase Then I got to deal with Bob and financing I was paying cash after waiting an hour and a half for them to process the paperwork I went in the office and told him that I was leaving because I was tired of waiting I was called into the office after two more minutes I told Bob I wasn't interested in paying for extended warranties he aggressively pushed and tried to bully me into a warranty I let him finish after about 15 minutes he said your price right now is 25,000 with these warranty is your total will be $30,000 again I told him I wasn't interested he continued rudely with the hard sell his demeanor and arrogance was unappreciated and made me very uncomfortable I was surprised by the whole dealerships lack of interest in the customer as for the many hours I was there I was only greeted by Missy who did a great job and was basically invisible to everybody else in the place what started out as a very good experience with Missy the salesgirl ended with a very unpleasant experience now I know I have always hated buying a car at the dealership they really need to work on their customer service is a very lacking My previous rating was for Missy who got excellent this rating zero More

We saw a used truck online and called to ask more about it. We spoke with James on the phone who was very knowledgable and helped us get pre-approved before we drove the long distance to Dixon. He was very it. We spoke with James on the phone who was very knowledgable and helped us get pre-approved before we drove the long distance to Dixon. He was very helpful with getting our pre-approval started and was great with contacting us through out the week. When we got to the dealership the lady who met us got us the keys to the truck to look around while we waited for James. James was very patient with us as we looked around. He took us for a test drive and we felt pretty comfortable with the preformance of the vehicle. We sat with James to go over the financial end of things and he got things very close to what we needed. we asked for certain things to be changed and he made it happen. We would highly recommend this dealership and the sales man James McClure as he was very friendly, didn't play dealer games, and got us the truck we needed in a timely matter. More

This is the third vehicle I have purchased from Ron Dupratt Ford. The reason I have returned is that the sales people are knowledgeable, personable and very easy to work with. I have throughly enjoye Dupratt Ford. The reason I have returned is that the sales people are knowledgeable, personable and very easy to work with. I have throughly enjoyed my experience with Missy Ballance. She is definately an assett to the dealership. Who knows I may be back for a fourth car down the road!!!!! More

Sales very non-pressure and I would use Tim Dunahay again - pleaseant and personable. However, the finance portion of the purchase (arranging for contract, registration, etc) was a little high pressure - no - pleaseant and personable. However, the finance portion of the purchase (arranging for contract, registration, etc) was a little high pressure - not unlike the scene in the movie Fargo where the auto purchaser didn't want the "under-body spray coat," but the finance manager kept pushing it - it reminded me of a condo purchase pitch where if you can sit through the pitch for 90 minutes, you get a free night at the hotel in Cancun! More

Me and my fiance came in to look at buying a used suv brandon came and talked to us he was very easy to talk to no pressure at all we felt very comfortable there and the other staff were great also very brandon came and talked to us he was very easy to talk to no pressure at all we felt very comfortable there and the other staff were great also very happy with the service thanks guys for making it happen. jesse and debi More

My initial contact with Dupratt Ford was through AutoTrader. Tim Dunahay contacted me almost immediatly. We were coming in that weekend and would be contacted by him for an exact time. In the meanti AutoTrader. Tim Dunahay contacted me almost immediatly. We were coming in that weekend and would be contacted by him for an exact time. In the meantime Tim did not return my e-mail request/questions nor voicemails during the week so at 4pm on Friday I contacted Missy to set up an appointment. We met on Sunday and attempted to complete the purchase of a used vehicle as well as trading in our vehicle staying within the guidelines I had e-mail Tim earlier in the week. After waiting almost 1 1/2 hours for Dupratt's offer we were to far apart and left. I then requested a copy of the offer 2 days later to further review with my wife and found it to be 1,000.00 more in the favor of the dealer than what was proposed. Even if we wanted this vehicle at that point we would not purchase as a matter of principal. We try to make all of our major purchases locally and Dupratt's motto of "we treat you like family" was catchy but nothing could be further from the case. All in all, it was treatment we expected from the nearby city dealerships not from our local dealership. It was exactly the type of treatment overall that has more and more people disenchanted with car dealers and are exploring other options available for purchasing a vehicle. Our experience with Dupratt Ford was very disappointing to put it mildly.. More

I was having a hard time deciding between a new or used car, Jeremy was very helpful and helped me decide what was best for me. I'm Very excited about my new car and look forward to going to Ron DuPratt fo car, Jeremy was very helpful and helped me decide what was best for me. I'm Very excited about my new car and look forward to going to Ron DuPratt ford in the future. More