Ron Carter Ford Alvin

Ron Carter Ford Alvin responded

Thank you for providing feedback on your experience. We appreciate your positive comments about the sales representative being good and personable. However, we apologize for any inconvenience caused by the finance experience, particularly regarding pushiness and a lack of clarity around the warranty. Your feedback is invaluable, and we take it seriously. We will review our processes to ensure that our finance team provides clear information and avoids any unnecessary pushiness. If there's anything specific you would like to address or discuss further, please feel free to reach out to us directly. We value your business and aim to improve based on customer feedback. Thank you for bringing this to our attention.

Ron Carter Ford Alvin responded

Thank you for taking the time to share your positive experience with Doug and our team! We're thrilled to hear that you received great service and that Doug has been keeping you updated with answers to your questions. Customer satisfaction and clear communication are top priorities for us, and we're delighted that Doug and the team have met your expectations. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing our services!

Ron Carter Ford Alvin responded

Thank you for taking the time to leave a positive review! We're thrilled to hear that you had a quick and professional oil change service for your Ford F-250. Wayne is committed to ensuring a smooth experience for our customers, and we're glad he met your expectations. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your trust in our services and look forward to serving you again in the future. Safe travels in your F-250!

Ron Carter Ford Alvin responded

Thank you so much for sharing your positive experience with our service department! We're thrilled to hear that you found our team to be very friendly and that the service provided was both acceptable and quick. It's great to know that we prioritize quality, aiming to go above and beyond for our customers, and all with a smile. Your feedback is truly appreciated, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!

Ron Carter Ford Alvin responded

Thank you so much for being a loyal customer and for taking the time to share your positive experience with William Baillie and our service center! We're delighted to hear that William has consistently provided helpful assistance, making your visits enjoyable and encouraging your continued trust in us. If there's anything specific you appreciate about our service or if there's anything else we can do for you, please feel free to let us know. We value your feedback and are grateful for the opportunity to serve you. Thank you for choosing us for your vehicle needs, and we look forward to providing you with excellent service in the future!

Ron Carter Ford Alvin responded

Thank you for taking the time to share your positive experience, and we're delighted to hear that Karla Wilson, our service advisor, provided great help and was very helpful. It's wonderful to know that she demonstrated knowledge and expertise in her role. We appreciate your feedback and the recognition of Karla's contributions. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. Thank you for choosing us for your service needs, and we look forward to serving you again in the future!

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your positive experience with the lady in our service department! We're thrilled to hear that she exhibited qualities such as courtesy, quick and efficient service, knowledge, and professionalism. It's wonderful to know that she was also responsive, respectful, receptive, kind, and had a great attitude throughout your interaction. We appreciate your feedback and are proud to have team members who make a positive impact on our customers. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We look forward to serving you again in the future, and thank you for choosing our service department!

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your positive feedback about our online appointment system! We're thrilled to hear that you found our website interface simple and user-friendly for scheduling appointments. Making the process easy and convenient for our customers is a top priority for us. If you ever have any more feedback or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your support and look forward to serving you again. Thank you for choosing us for your automotive needs!