Ron Carter Ford Alvin | Page 40

Ron Carter Ford Alvin responded

Thank you for sharing your entertaining review! We're delighted to hear that our sales team handled your "madness and frivolity" with grace – a sense of humor is always a plus! We appreciate your loyalty over the years and are thrilled to have been part of your truck-buying experience again after nearly three decades. If there's anything specific you'd like us to address regarding your purchase, please feel free to reach out. We value your feedback and are here to assist. Here's to another 20 years, and we'll be here whenever you decide to make your next move. Hahaha. Thank you for choosing us once again!

youngduncan1 responded

I really appreciated the quality of your work and the professionalism of your service team. We have never received anything less than stellar service from you all. I wasn't kidding when I said you all have handled everything about our car except for putting gas in the gas tank. We would not consider going anywhere else for service and maintenance on our Ford Escape.

Ron Carter Ford Alvin responded

Thank you so much for your heartfelt review!! We're thrilled to hear about consistently positive experiences with our service team. Your loyalty means the world to us, and we're honored to be your go-to for your Ford Escape service. We'll continue striving to provide top notch care for your vehicle. We truly appreciate your trust and look forward to serving you again.

Ron Carter Ford Alvin responded

Thank you so much for the wonderful feedback!! We're thrilled to hear about your positive experience with Jason, William and Doug. Providing exceptional service is our priority, and we're delighted that we met your expectations. We truly appreciate your recommendation and can't wait to continue providing top-notch service for you in the future. See you on your next visit!!

Ron Carter Ford Alvin responded

We're thrilled to hear about your positive experience with our service! It's great to know that you received excellent service, and we appreciate your patience in resolving a challenging coolant leak issue. Getting your truck back on the same day underscores our commitment to efficiency and customer satisfaction. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our service, and we look forward to serving you again if needed. Safe travels!

Ron Carter Ford Alvin responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that you received good customer service, and our team was friendly and helpful in getting you exactly what you wanted without any issues. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We're grateful for the opportunity to assist you, and we look forward to serving you again in the future. Thank you for choosing us!

Ron Carter Ford Alvin responded

We appreciate your positive feedback! It's fantastic to hear that we met your expectations and that you had a satisfying experience with our service. Keeping our customers informed and delivering on time are priorities for us, and we're glad to know that you experienced these aspects during your visit. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. We value your business and appreciate the opportunity to serve you. Thank you for choosing us, and we look forward to assisting you in the future!

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service, and we appreciate your kind words about our team's attentiveness and helpfulness. It's great to know that you are very satisfied with the service and that everything was completed in a timely manner. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We value your satisfaction and look forward to providing you with excellent service in the future. Thank you for choosing us!

Ron Carter Ford Alvin responded

Thank you for providing feedback on your experience. We appreciate your positive comments about the sales representative being good and personable. However, we apologize for any inconvenience caused by the finance experience, particularly regarding pushiness and a lack of clarity around the warranty. Your feedback is invaluable, and we take it seriously. We will review our processes to ensure that our finance team provides clear information and avoids any unnecessary pushiness. If there's anything specific you would like to address or discuss further, please feel free to reach out to us directly. We value your business and aim to improve based on customer feedback. Thank you for bringing this to our attention.