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Ron Carter Ford Alvin

Alvin, TX

Overview
Reviews
Vehicles
4.3
425 Reviews
Call Dealership (281) 331-8111

3005 FM 528 Rd

Alvin, TX

77511

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Showing 425 reviews

December 01, 2023

Slow poor overall. douglas Thompson is good. Otherwise very disappointed with entire complex. Communication poor More

by Jcovington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Thompson
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November 30, 2023

Very bad service. Highly unprofessional staff. Don't have enough technical know how. Hit and miss. Fix things that don't need to show something was done to vehicle More

by Amir raza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomson
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November 30, 2023

Fantastic Everyone was very helpful and efficient. No games or sleazy sales tactics. Just business. More

by whatleyaaron91
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Dec 11, 2023 -

Ron Carter Ford Alvin responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our team helpful and efficient. At Ron Carter Ford, we take pride in providing a transparent and straightforward experience without any games or sleazy sales tactics. We appreciate your trust in us, and if you ever have any more feedback or need assistance in the future, feel free to reach out. We look forward to serving you again!

November 29, 2023

No communication. Lost my truck for a week. Then they found it. All I got was excuses how they couldn't help me. One was complaining about how she prepared for a meeti More

by ggdadof3
Recommend Dealer
No
Employees Worked With
Service reps
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Dec 09, 2023 -

Ron Carter Ford Alvin responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. Your feedback is taken very seriously, and we understand the importance of effective communication and timely service. We're genuinely sorry for the challenges you faced, and we acknowledge the lack of clear communication. Your experience does not align with our standards, and we are committed to addressing and rectifying the issues you've highlighted. We would appreciate the opportunity to discuss this further with you and explore how we can make amends. Please reach out to our customer service team at 281-331-8111, so we can better understand the specifics of your situation and work towards a resolution. We value your feedback and hope to have the chance to regain your trust in the future.

November 29, 2023

My car was done is a reasonable amount of time and the team was super helpful and responsive More

by ckristas
Recommend Dealer
Yes
Employees Worked With
Wayne lominac
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Dec 11, 2023 -

Ron Carter Ford Alvin responded

We appreciate you taking the time to leave a positive review! It's fantastic to hear that your car was serviced in a reasonable amount of time, and we're delighted that our team was able to assist you effectively. Customer satisfaction is our top priority, and we're always here to provide helpful and responsive service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future!

November 28, 2023

They are professionals they have shuttle bus service and there are no long waiting hours or days to get the car serviced. More

by Adriana Mach-e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Dec 09, 2023 -

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience! We appreciate your kind words and are pleased to hear that you found our service to be professional and efficient. Our shuttle bus service is designed to make the experience more convenient for our customers, and we're glad to know it has met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and look forward to serving you again.

November 27, 2023

The salesman was willing to consider and work up multiple options for me to consider. When I made my selection, they provided electronic documents for my signature. They even delivered it more than 200 miles More

by LongDistance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
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Nov 28, 2023 -

Ron Carter Ford Alvin responded

Thank you for taking the time to share your experience with us. We appreciate your positive feedback regarding the sales process, from considering multiple options to the convenience of electronic document handling and the delivery of your vehicle over 200 miles. We sincerely apologize for the oversight regarding the missing key, spare, jack, and lug wrench. This falls short of our commitment to delivering a complete and satisfactory experience. Please be assured that we take this matter seriously, and the necessary items are on order to be promptly delivered to you. If there's anything else we can assist you with or if you have any additional concerns, please feel free to reach out. We value your business and appreciate your understanding. Thank you for bringing this to our attention, and we look forward to making things right for you.

November 27, 2023

This time I was in and out in a timely manner. Was greeted with great enthusiasm and was treated with kindness More

by KGILLS8
Recommend Dealer
Yes
Employees Worked With
Daphne Deason
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Nov 28, 2023 -

Ron Carter Ford Alvin responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your recent visit was quick and efficient, and that you felt warmly welcomed by our team. Providing excellent service and a positive atmosphere is our priority, and we're delighted to know that you experienced just that. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.

November 26, 2023

I went to buy my first car. Great Customer service and we were able to negotiate a great deal. More

by ryanguieb13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Gittens
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Nov 28, 2023 -

Ron Carter Ford Alvin responded

Congratulations on your first car purchase! We appreciate you taking the time to share your positive experience with our dealership. Providing great customer service and ensuring a fair deal is what we strive for, and we're thrilled to hear that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and hope you enjoy your new car. Thank you for choosing the all new Ron Carter, and safe travels on the road!

November 25, 2023

Everyone was super friendly and very helpful. I went to the used dept but they still treated me as if I was buying a new car. They made the process easy and stress-free. Will buy from again in th More

by lysergamide23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Mitchell, Mike Henderson, Angelo Medrano
Report | Print
Nov 28, 2023 -

Ron Carter Ford Alvin responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that our team provided you with a friendly and helpful experience, even in the used department. Making the car-buying process easy and stress-free is a priority for us, and we're thrilled that we could deliver that for you. We truly appreciate your feedback and look forward to the opportunity to assist you again in the future. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing us, and safe travels until we meet again!

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