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Ron Carter Ford Alvin
Alvin, TX
425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 425 reviews
January 28, 2024
Mr.Mike Henderson was my sales representative. He was professional, friendly and provided top notch customer service. Will definitely refer him to my family and friends. professional, friendly and provided top notch customer service. Will definitely refer him to my family and friends. More
by TAMIRAHJ
Verified CustomerEmployees Worked With
Daniel Ramirez, Daniel Ramirez
January 27, 2024
They just didn't inform us about the rental car until it was too late. And if we had rented a Ford they would've paid for it but we didn't know so we had to pay for it. Also they told us it would be ready a was too late. And if we had rented a Ford they would've paid for it but we didn't know so we had to pay for it. Also they told us it would be ready and then it took longer. Lots of things More
by keeverw12
Employees Worked With
Wayne with Ford Service and Jo
January 27, 2024
The service writer was very courteous and knowledgeable. I had an appointment at 7:00 and when I walked in at 7:00 she greated by my last name and had the appointment pulled up on her computer. She had a go I had an appointment at 7:00 and when I walked in at 7:00 she greated by my last name and had the appointment pulled up on her computer. She had a good understanding of what it would take to fix my issues. More
by CC995762
Employees Worked With
Karla Wilson
January 27, 2024
The customer service is good but their timing is a huge negative. In my case they had my truck for 6 days before they even looked at it, that’s with me making an appointment, I was $700 just in rental car negative. In my case they had my truck for 6 days before they even looked at it, that’s with me making an appointment, I was $700 just in rental car fees. I’ll be going to non dealer mechanic going forward. More
by christopher.swift
Employees Worked With
Wayne Lominac
January 27, 2024
Doug was extremely responsive and thorough. We were approaching the end of our warranty and needed a few little things handled. He fixed everything on the list AND all open recalls. I will be r We were approaching the end of our warranty and needed a few little things handled. He fixed everything on the list AND all open recalls. I will be returning. Highly recommend More
by Toby.fortenberry
Employees Worked With
Douglas Thompson, Douglas Thompson
January 27, 2024
Doug was very helpful and was consistent with notifications regarding my car. Daphne also helped me when I picked up my car, she had excellent customer service as well. notifications regarding my car. Daphne also helped me when I picked up my car, she had excellent customer service as well. More
by walleccw2
Employees Worked With
Douglas Thompson, Douglas Thompson
January 26, 2024
My car was at the dealership in July 2023 and it was only on January 23,2024 the repairs were completed on my car This is totally unacceptable it took 6 months for the repair on January 23,2024 the repairs were completed on my car This is totally unacceptable it took 6 months for the repair More
by Lsamaroo705
Employees Worked With
Douglas Thompson, Douglas Thompson
