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Ron Carter Ford Alvin

Alvin, TX

4.3
425 Reviews

3005 FM 528 Rd

Alvin, TX

77511

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Showing 425 reviews

February 03, 2024

You have to continuously call them for service updates. They do not communicate at all. My part came in mid December and I had to call at the end of January to verify since they never called They finally o More

by JEdge1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karla Wilson, Wayne Lominac
February 03, 2024

It was easy and simple. They took care of what I needed. They listened to what I said and came through with a good deal. Good communication from start to finish. More

by hotolive77
Recommend Dealer
Yes
Employees Worked With
TJ
Feb 08, 2024 -

Ron Carter Ford Alvin responded

Thank you for your feedback! We're thrilled to hear that your experience with us was easy, simple, and effective. Our priority is to listen to our customers' needs and deliver excellent service, and we're glad we could provide you with a good deal and meet your expectations. We strive for clear and effective communication throughout the entire process, and we're pleased to hear that you found it satisfactory from start to finish. We appreciate your business and hope to serve you again in the future!

February 02, 2024

Dealership was great, Colt was awesome and took great care of me. Explained all the features of my new Ford and of course I can’t forget how awesome Johnny was with the paperwork side of everything More

by C. Wayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're thrilled to hear that Colt provided you with excellent service and took great care of you during your visit to our dealership. It's wonderful to know that he took the time to explain all the features of your new Ford to you. We're also glad to hear that Johnny made the paperwork process smooth and efficient for you. We truly appreciate your feedback and hope you're enjoying your new Ford! If you have any questions or need further assistance, please don't hesitate to reach out.

February 02, 2024

It was a good experience. Everyone was very welcoming. I had no complaints, when I entered the dealership everyone had a smile. More

by topaciosanchez04
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your experience with us! We're delighted to hear that you felt welcomed and had a positive experience during your visit to our dealership. Creating a friendly and welcoming atmosphere for our customers is important to us, and we're glad that reflected in your visit. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon!

February 02, 2024

They did what I asked and fixed the recall item Will return in the future More

by JSPIANOROSE
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback with us! We're glad to hear that we were able to address your concerns by fixing the recall item to your satisfaction. Your trust in our service is greatly appreciated, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we'll be here whenever you need us!

February 02, 2024

I have had this truck in here 8 time over def Exhaust failure it’s different what’s wrong every time I come cataylic converter How come this happens now my engine light back on More

by skuhn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karla Wilson
February 02, 2024

The service was good. They did the work when they promised. They were efficient and friendly. More

by Davidpilsner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla Wilson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience with our service team. Providing efficient and friendly service is a top priority for us, and we're pleased to know that we were able to meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business!

January 30, 2024

My experience at Ron Carter is always excellent. They are very friendly. They are very courteous. More

by ANTHONY.BENNETT
Recommend Dealer
Yes
Employees Worked With
Daphne Deason, Daphne Deason
Feb 03, 2024 -

Ron Carter Ford Alvin responded

We're thrilled to hear that your experience at with us at Ron Carter Ford has consistently been excellent! Providing a friendly and courteous environment for our customers is a top priority for us, and we're delighted that you've noticed and appreciated our efforts in this regard. If there's anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. Thank you for your continued support, and we look forward to serving you again!

January 30, 2024

Doug was excellent. He communicated clearly and it really felt like he had my best interest and cared. More

by ejkusnyer
Recommend Dealer
Yes
Employees Worked With
Douglas Thompson, Douglas Thompson
Feb 03, 2024 -

Ron Carter Ford Alvin responded

Thank you for sharing your feedback! We're delighted to hear that Doug provided you with excellent service and communication. Ensuring our customers feel valued and cared for is a top priority, and we're thrilled that Doug exemplified this during your experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

January 29, 2024

I was told my car should be ready on Tuesday but wasn't ready until Friday. I understand the delay but a call to let me know would have been nice. Also, asked about recall. No communication that wasn't don More

by Juliebonnecaze
Recommend Dealer
Yes
Employees Worked With
Wayne
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