Ron Carter Ford Alvin

Not great communicating when truck will be done. “Maybe today” makes it hard to plan, then a call 30 minutes before they close don’t allow us to get there in time. This is recall work, and return a “Maybe today” makes it hard to plan, then a call 30 minutes before they close don’t allow us to get there in time. This is recall work, and return a dirty vehicle. Meh More

Great variety of f150’s with a very streamlined sales service and great customer focus. service and great customer focus. More

Doug really is attentive when it comes to helping me figure out what is needed done. figure out what is needed done. More

Service on my truck was performed very professionally. Service rep very courteous and didn’t have to wait long to get my vehicle back Service rep very courteous and didn’t have to wait long to get my vehicle back More

Why do dealerships put the next oil change at 5000 miles when the manufacturer says 7500 when the manufacturer says 7500 More

Every one was friendly but the waiting room was cold. ?? All service was done to my satisfaction. ?? All service was done to my satisfaction. More

Poor communication internally. Poor communication with me. Confusion on scope. Happy to share more with anyone that wants to discuss. Poor communication with me. Confusion on scope. Happy to share more with anyone that wants to discuss. More

People at Ron Carter only lie and give lip service for everything they do. Still waiting for my parts removed from my truck that were requested prior to the work starting. Even talked to David Hill and no everything they do. Still waiting for my parts removed from my truck that were requested prior to the work starting. Even talked to David Hill and nothing has been done. Dealership removed plastic from my truck that I have purposely kept intact since I purchased the vehicle in 2020. Disappointing that this dealership which tries to represent itself as a customer focused/family friendly dealership is just out here providing lip service only. Makes sense now that is it owned by ZT Corporate who could not care less for about the customers. Also, the service department had printed signs that have money amounts next to different car sounds that customers will make when describing a car problem. More

Love the care that the dealership takes care of my vehicle. Doug a great person to Deal with!! vehicle. Doug a great person to Deal with!! More

The staff was kind, courteous and knowledgeable. The time to get my service was longer than expected. I wish for improvement in turn time. Thank you. The time to get my service was longer than expected. I wish for improvement in turn time. Thank you. More