Ron Carter Ford Alvin

I buy all my cars/trucks here. Service department is great. I especially like dealing with Doug. Everyone is always helpful, right down to the people that answer the phone. Service department is great. I especially like dealing with Doug. Everyone is always helpful, right down to the people that answer the phone. More

Not on top of things did not inform me of missing mot doing tire rotation doing tire rotation More

Daphne is awful! !!!!She is incompetent and has no idea how to do her job!!!! I will not be returning to this dealership thanks to her!!!! Her superior only makes excu !!!!She is incompetent and has no idea how to do her job!!!! I will not be returning to this dealership thanks to her!!!! Her superior only makes excuses for her!!!!! Ron Carter Ford dealership is not the same since they were sold!!!! Only care about profit and not the customer!!!!! I would give Daphne absolutely no stars if the rating allowed!!!!!!!!!!!!! More

Great services, all individuals were very courteous. Great experience. Was in an out during the time frame indicated. Great experience. Was in an out during the time frame indicated. More

Daphne was extremely helpful and was great at communicating all of the steps needed for my car service. She kept me updated and worked with my warranty to reduce some of the costs! communicating all of the steps needed for my car service. She kept me updated and worked with my warranty to reduce some of the costs! More

The dealership is great, no problem, Ms. Daphne also had a friendly service. BUT, the real trouble that came with her was the lack of communication. I did a simple diagnostic for my car, and Daphne also had a friendly service. BUT, the real trouble that came with her was the lack of communication. I did a simple diagnostic for my car, and after the service was done, I paid for it, but when I asked about how much the parts would be, she told me that the mechanics would input the price on their end, and that she would send me the paperwork. I did decline the service to fix my car, but I had still asked if she could send me the price of the vehicle parts needed and i was told yes. I waited for almost 32 hours for her to send me an email (which I had left my email with her), JUST for me to call back 3 times and then be met with the fact that she forgot “did I not hand you the paper?”. After all that, I was told to call AGAIN and ask for parts. Time wasted and a headache gained. Thank you Ms.Daphne for the friendly service with a side of headache. More

Got me out on the road within reason. Enjoying my vehicle in the open road Enjoying my vehicle in the open road More