Ron Carter Ford Alvin

Bought 2013 Ford Fiesta last month, satisfied with the deal. Went to use windshield wipers and had to replace them. Then was going to wash windows..nothing.. looked under the hood and the hoses were hangi deal. Went to use windshield wipers and had to replace them. Then was going to wash windows..nothing.. looked under the hood and the hoses were hanging and the little tips that go into the washer. Spray nozzle were broken off, so I replaced that filled up the washer reservoir, and the water all ran out on the ground so I ordered a new reservoir which I haven’t received yet, but I called up there and asked them if they would at least change the reservoir for me. Well, the sales guy Shay was going to check on how much they would charge me well I don’t think they need to charge me for that if they had gone through this used vehicle like I would think they should have these little minor things would have been taken care of so I told him to forget it I will attempt to do it myself.. More

These people are liars! ! they have a ford FTX advertised way below list price so they can do the bait an switch! ! they have a ford FTX advertised way below list price so they can do the bait an switch! More

Had my truck for 2 weeks replacing coils which they first said were not covered under my Ford extended warranty. After a month and many calls, it turns out they were covered. BUT for only a little less than said were not covered under my Ford extended warranty. After a month and many calls, it turns out they were covered. BUT for only a little less than half what Ron Carter charged me. I wonder who gets the extra $. no need for names...the service people are only doing what they are taught to do. ddp More

Before driving 1 1/2 hours to get there I asked sale rep for all charges I could expect. She said only add on fee would be a negotiable $742 dealer prep charge. After arrival, test drive and getting ready t for all charges I could expect. She said only add on fee would be a negotiable $742 dealer prep charge. After arrival, test drive and getting ready to do the deal the sales manager added on $4200 for an after market lift kit he said was previously installed. He said he was not going to give that away. Wasted 4 hours of my day and a half tank of gas. More

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time. Efficient quick drop off. I was updated along the way as far as cost and estimated time. More

No communication. Not a place to for electrical issues. Two months to solve problem. Poor Not a place to for electrical issues. Two months to solve problem. Poor More

Sales was great! But, once you walk out they are terrible. I bought my vehicle April 13, 2024, it’s now June 7th and my paper tags expire June 12th. No one can tell But, once you walk out they are terrible. I bought my vehicle April 13, 2024, it’s now June 7th and my paper tags expire June 12th. No one can tell me where the plates are, they can’t find them! More

Was able to quickly get me in for service and took care of my needs for my vehicle. of my needs for my vehicle. More