Ron Carter Chrysler Jeep Dodge of League City

Substandard & incomplete work I purchased a Jeep SRT here in 2014, and have been a loyal customer since. They recently performed some warranty repair on the front suspension of my I purchased a Jeep SRT here in 2014, and have been a loyal customer since. They recently performed some warranty repair on the front suspension of my vehicle. All of the bolts holding the front fascia of the vehicle are missing, with no damage to any of the holes where they bolt together. So they tell me the reason they are gone is not because they forgot to put them back in, but because the car was hit, Mind you there is no damage to the exterior, no damage to were the bolt holes are, miraculously the only thing that happened was all the retaining bolts just fell straight out. They lost a customer today, and a near future trackhawk sale. Use at your own risk. It's unfortunate that I now have to go find another dealer to frequent. More

Extremely horrible experience with truck and staff! Transmission falls out of gear, falls from 8th to 1st randomly. Engine rattles (bottom end) on cold start. When driving 65mph on windy day the air tra Transmission falls out of gear, falls from 8th to 1st randomly. Engine rattles (bottom end) on cold start. When driving 65mph on windy day the air travels through front windshield which causes a very loud whistling noise. Truck has been in service 3 different times. We contacted Chrysler and have had 2 different case numbers. We haven't even had it for 6 months! Tried trading out of it. But we find out from Hector (salesman) it's $11,000.00 upside down! We were flat out told "next time the Transmission falls out of gear to just blow it up" and we just aren't comfortable with that! We have tried numerous times to speak to management only to be told (Brandy and Robert) that she isn't in. So, we are stuck with a brand new truck which isn't safe to drive! More

Experience buying a Ram No aveability of the decired truck, discounts hide and poor, they try to sell you warranty on top of the factory warranty, truck came with 5 years No aveability of the decired truck, discounts hide and poor, they try to sell you warranty on top of the factory warranty, truck came with 5 years warranty from factory and they sell you 7 years for 2000.00 and more so in reality you are buying 2 years extended warranty , the woman on the finance department is not really kind at all , I ask to fax the papers to my bank and she ask me if I want she pay for my lunch too, very profesional Jordan Madera, impress with his knowledge and kindness , very nice and helpful seller. prices over standing, limited negotiation on process to buy, never buy or recommend this place again More

Service department Ive got a 2010 Dodge ram 1500. Bought at Ron Carter in league city. There was a recall on whats called a rear pinion nut. In 2013 i took the truck in Ive got a 2010 Dodge ram 1500. Bought at Ron Carter in league city. There was a recall on whats called a rear pinion nut. In 2013 i took the truck in for an AC problem, i didnt even know about the recall previously mentioned. So i was driving about 30 mph when my rear wheels locked up and my drive shaft snapped in two pieces and im stranded on the side of the road. I have the truck towed to ron carter to be fixed under this recall that i learned about, after the truck broke down, by looking it up online. Ron Carter says they fixed the problem in 2013 when i serviced the AC issue. I had no idea they did this for me. Well if they did, the recall repair failed and caused further damage to the rear end of my truck. Ron Carter will not make this repair, and Dodge is putting it off on the dealership, the dealership says its up to dodge. Im fed up. Noone will claim this, noone will help and what happened to my truck is what the recall explicitly describes may happen if this pinion nut comes loose. ... Ron Carter League City More

Screwed by Chrysler Brought my 1500 Ram in for recall they not only fixed recall but messed up my 20 mpg hiway and 15 mpg towing fuel mileage. It’s time to go back to GMC Brought my 1500 Ram in for recall they not only fixed recall but messed up my 20 mpg hiway and 15 mpg towing fuel mileage. It’s time to go back to GMC More

Worst service department ever! After choosing this dealership to have my large insurance claim done, I received the worst possible treatment from my service person, Danny and the se After choosing this dealership to have my large insurance claim done, I received the worst possible treatment from my service person, Danny and the service manager,Robert Jackson. After taking so long to do the repairs, my insurance would no longer pay for a rental car. They agreed to let me use a loaner car. The first loaner car had a brake issue that was very apparent. After reporting this to Robert, I was told nothing was wrong with it and I was exaggerating. Finally Robert brought me a new loaner. When he arrived at my work, he didn't say a word and jumped into the other vehicle and sped off trying to hear the brake noise. He came back and claimed he didn't hear anything and it was all in my head. He slammed down the loaner papers, told me to sign and slammed the door when he left. That afternoon I got into the loaner for the first time and saw a chip in the top right of the windshield. I immediately called and reported it to Danny and he told me not to worry that they knew about it. My car was finally repaired after 35 days. Today, I get a letter in the mail from my insurance company that they filed a glass claim on me. I called to speak with Robert and see why he would lie and he continuously argued. They wouldn't let me speak to managment and hung up on me. I tried calling back several times to speak with management and they would hang up on me. Plus my brand new engine is now making a rattling noise. More

Lora the sales representative. Hello Lora sale representative and Lora financial representative for made my experience of getting a new car so enjoyable. They guided me to the proce Hello Lora sale representative and Lora financial representative for made my experience of getting a new car so enjoyable. They guided me to the process very professionally . thanks . More

Great job helped me out a lot! Great people and great staff! Defentaly gonna have to come back here in the future! Thank y’all! job helped me out a lot! Great people and great staff! Defentaly gonna have to come back here in the future! Thank y’all! More

Amazing customer service! Raul helped us through the whole process and gave us a great deal! He was friendly and informative salesman and made sure we left satisfied! Raul helped us through the whole process and gave us a great deal! He was friendly and informative salesman and made sure we left satisfied! More

Very knowledgeable Linda and Devin were great to work with and knew their product very well. Linda made my wife and I feel like family rather than just another customer. Linda and Devin were great to work with and knew their product very well. Linda made my wife and I feel like family rather than just another customer. More