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Ron Carter Chrysler Jeep Dodge of League City
League City, TX
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 495 reviews
August 07, 2018
Horrible Customer Service including General Sales Manager My car was taken to service department from another body shop to get a factory item calibrated. Technician was test driving my car and he got rear en My car was taken to service department from another body shop to get a factory item calibrated. Technician was test driving my car and he got rear ended. No, it wasnt his fault but the vehicle was in their possession and they are not offering any kind of help to me...my cat has depreciated again, I had claim their wreck on my own insurance, they won't assist me w a loaner nor have I even gotten a "i'm sorry this happened" from anyone at the dealership. I was told by the service manager to deal w their Insurance company.... that's all I have got from these unprofessional group of people! I have gotten a lot of legal advice re this situation....so now i'm serving the ball. I have driven a jeep for over 10 years, I still am...and I know alot of jeepers and I will make this incident well known to the public. More
by dktompkins
Employees Worked With
Robert Jackon
August 06, 2018
Would never go back Asked to finance a vehicle through my credit union. Salesperson ran my credit through FIVE different lenders without telling me. Horrible for my credi Asked to finance a vehicle through my credit union. Salesperson ran my credit through FIVE different lenders without telling me. Horrible for my credit. Left without the vehicle and went to a different dealership. Financed that same night with my credit union and drove away in the vehicle of my choice. More
by Never again
Employees Worked With
Three different sales persons
May 29, 2018
deceptive bait and switch I've used Ron Carter for years for both service and new car purchases, but times have changed for the worse. These days a lot of shopping is done via I've used Ron Carter for years for both service and new car purchases, but times have changed for the worse. These days a lot of shopping is done via internet, and then the purchase is completed in person at the dealer. In my case, the salesperson emailed a window sticker for the car I was looking for, but when I arrived at the dealer to finalize the sale, the car we discussed was "not available". Tony said he had others, but clearly the setup was a deception to trick me into coming to the dealership to sell me on another car. Trickery and deceit might sell some cars, but it's not a good success strategy. Beware and triple check to be sure they really have the car you discussed, so you won't be a victim of a bait and switch. More
by billn
Employees Worked With
Tony
December 30, 2017
Excellent Service department! I did not purchase my car here but Chrysler roadside assistance towed it to dealership closest to home. I have been lucky and have not had to take a I did not purchase my car here but Chrysler roadside assistance towed it to dealership closest to home. I have been lucky and have not had to take a car in for service under warranty. I have always heard nightmares about dealerships service. This was a wonderful experience from them. First Alex helped me on the phone and talked me down after a really bad day with a less than two-year-old car that broke down. The next day when they were due to look at it I found out Alex was on holiday vacation and was worried no one would care as much as he seemed to. Wes took over and was incredibly helpful and pleasant. I probably drove him crazy because I was in a big hurry to get it back and he was very patient with me. I have been in hotel management for years and I know what good customer service is. This was 5 star service all the way around!!! More
by Alison Fought
Employees Worked With
Wes (initially Alex on phone then Wes took over)
December 29, 2017
Faulty Cluster HORRIBLE Service Department. They refused to work with Jeep/Chrysler headquarters after my Instrument Cluster went out. They wanted me to pay for the HORRIBLE Service Department. They refused to work with Jeep/Chrysler headquarters after my Instrument Cluster went out. They wanted me to pay for the entire repair on a vehicle with 18,000 miles on it even though Corporate agreed to replace it. I am now taking my business and my entire Jeep Club's business to a different dealer. I am always going to own a Jeep after the response from Corporate Headquarters but Ron Carter just lost at least 16 customers who will not only no longer use their Service Department but all future sales of some very avid Jeep lovers. Way to go Ron Carter!! I mean for real, Jeep/Chrysler offers to pay for something and you tell them that you think I should have to pay for it! More
by Nikasina
Employees Worked With
Wes and Service Department Manager
June 16, 2017
New Jeep Wrangler Just bought a new 2017 Jeep Wrangler Unlimited from this dealership. It was a great experience with everyone involved! The salesman were helpful, and Just bought a new 2017 Jeep Wrangler Unlimited from this dealership. It was a great experience with everyone involved! The salesman were helpful, and the finance department was quick, and not pushy at all. I was not hassled about anything extra that I did not want to purchase (i.e. Extended Warranty). I will say- go online for better pricing first, before you go to test drive. More
by Taylor
Employees Worked With
Earnie
May 10, 2017
Review is on the service department. Rate is for the service department. Keep in mind all these issues were later fixed at Gulfgate Dodge Chrysler Jeep and Ram. It was a horrible experien Rate is for the service department. Keep in mind all these issues were later fixed at Gulfgate Dodge Chrysler Jeep and Ram. It was a horrible experience at first the service manager made it seem as he would take care of me and my issues with my car. After I went in to take photos of the issues for submition to Chrysler he told me there would be a wait for them to respond. After about 3 weeks and no follow up of any kind I call myself and the manager tells me to call back in a week. The whole thing goes on for about 2 more weeks so I decide to go in and take them my car and they said they would take care of the issues I felt relief and patiently waited. They keept the car for about three more weeks and I never once received a call from the manager or any service advisor. I had to call every other day to get an update and was always placed on hold or hung up on. To make a long story short after they told me to pick up the car "it was ready" only one issue was PARTIALLY fixed with tape. And the other 3 were not. I was fed up with the lies from the manager and other advisors and took my car to Gulfgate. Overall horrible service experience. Stay away. On the other hand Gulfgate Dodge took care of everything in a couple of days. More
by Vgaytan12
Employees Worked With
Danny
March 19, 2017
Needed another vehicle asap The staff was very patient and work through every step to get me the deal I could afford. The environment was very pleasant and I was very satisfied The staff was very patient and work through every step to get me the deal I could afford. The environment was very pleasant and I was very satisfied in my interaction with this dealership. I would recommend them to all my friends and family members. More
by smarshallen
Employees Worked With
Manager, credit representative, Brandon Marsh salesperson.
December 03, 2016
Dodge Ram Truck Purchase Juan was full of energy and attentive a go getter. Kelly was very helpful in getting us financed and friendly. Both were professional and knowledgab Juan was full of energy and attentive a go getter. Kelly was very helpful in getting us financed and friendly. Both were professional and knowledgable. More
by Dennis1024
Employees Worked With
Juan Lora and Kelly Sarafin
November 28, 2016
Great Truck Buying experience with Jordan Madera Great Truck buying experience, Jordan Madera's no pressure customer service made the decision easy to go with the Ram. Even when I forgot to bring up Great Truck buying experience, Jordan Madera's no pressure customer service made the decision easy to go with the Ram. Even when I forgot to bring up something him and I discussed during the signing, he made sure after I left the lot that they would still honor our verbal agreement. Not many people in sales would do that. More
by Bear26
Employees Worked With
Jordan Madera
