Ron Carter Chrysler Jeep Dodge of League City

Ron Carter Chrysler Jeep Dodge of League City responded

We appreciate your excellent review. We are glad to learn that you are impressed with our Sales Department and how they made the process of purchasing a new vehicle easy. Thank you so much for being one of our valued guests, and we look forward to your next visit at Ron Carter Chrysler Jeep Dodge of League City!

Ron Carter Chrysler Jeep Dodge of League City responded

Hi! You deserve nothing but the best. We're grateful to receive your five-star rating and know you were satisfied with the quality care you received from Ron Carter Chrysler Jeep Dodge of League City.

Ron Carter Chrysler Jeep Dodge of League City responded

Thank you for taking the time to leave this positive rating, Kris. We hope to see you here at Ron Carter Chrysler Jeep Dodge of League City again in the future.

Ron Carter Chrysler Jeep Dodge of League City responded

Hello, Your feedback is important to us here at Ron Carter Chrysler Jeep Dodge of League City and I would appreciate the opportunity to speak with you to address your feedback regarding the maintenance of your 2021 Jeep Wrangler. Please email me with your preferred contact information at your earliest convenience. Thank you, Dan Dudley Service Manager ddudley@roncarterleaguecity.com

mroberts responded

Mr. Dudley, I am not sure on why you are reaching out me except for the negative review on Dealerrater.com. We brought you our 2021 Jeep Wrangler(purchased at your dealership) with a vibration and a wobble in the front end around 55-65, per invoice the repairs were completed and your service department was satisfied with the repairs after driving the vehicle. On invoice there was no mention of the steering wheel still shaking or the vehicle pulling to left and right while driving or any mention of needing an alignment or uneven wear on the tires. The invoice stated repair completed. As my wife drove the vehicle home, she noticed the vehicle was still shaking while driving and periods of the vehicle pulling to either direction. So we returned to the dealership and one of your employees drove the vehicle and stated " I can not get the jeep to shake but it does feel like it wants to shake". So now you take it for a test drive, I was present during the test drive. There was an obvious problem still with the jeep. After the test drive you stated " I think the majority of the shaking in the steering wheel and drivability issues was due to the tires". You were unable to give me an answer on what caused the tires to wear uneven, all maintenance has been performed at Ron Carter. I inquired about possible front end problems causing the uneven wear and you dismissed that but told me I should have the alignment checked at least 2 times a year, your service advisor told me maybe once a year. I inquired if all 4 tires were replaced would that fix the problem, your reply was " I can not guarantee that will fix the problem". The only other option you suggested was to research the service bulletins to see if our jeep had problems with a steering gear. So once again I am not sure on why you have reached out to me. You already stated the jeep is ok to drive and offered us no other options.

Ron Carter Chrysler Jeep Dodge of League City responded

Our team is thrilled to learn that you had a marvelous visit with Ron Carter Chrysler Jeep Dodge of League City. I truly appreciate your giving this fine review on DealerRater. Please come again whenever needed.

Ron Carter Chrysler Jeep Dodge of League City responded

Hello Debbie, we appreciate you for being a long-time loyal customer of ours at Ron Carter Chrysler Jeep Dodge of League City. We are grateful to always have you come here for all your purchases of new vehicles. Our Sales Team will always take care of you guys each time you come in.

Ron Carter Chrysler Jeep Dodge of League City responded

Hello! We are thrilled to learn about your great service experience. Thank you for your business and positive review. All the best from us at Ron Carter Chrysler Jeep Dodge of League City.

Ron Carter Chrysler Jeep Dodge of League City responded

Congratulations on your purchase and thank you so much for this amazing review. We are extremely excited to learn our team made your experience quick and easy. If you ever have any questions or need further assistance, please contact us anytime here at Ron Carter Chrysler Jeep Dodge of League City.

Ron Carter Chrysler Jeep Dodge of League City responded

Thank you for your five stars! We're glad our Service Team provided you with a professional and efficient oil change and tire rotation service visit. Ron Carter Chrysler Jeep Dodge of League City appreciates your business and we hope to be of service to you again!

Bigwiehl responded

Would like a new key fob. Whatever you can do would be appreciated.

Ron Carter Chrysler Jeep Dodge of League City responded

Hi there! Your five-star review means everything to us! Our team here at Ron Carter Chrysler Jeep Dodge of League City strives to execute world-class quality service with everyone we meet. We believe the entire customer experience is always built on trust, efficiency, and communication and our team delivered in each category. Thank you for trusting us with serving you and have a marvelous day!