Ron Carter Chevrolet GMC - Service Center

Ron Carter got me in quickly, gave me an estimated time frame, and completed the job within that time frame. The price was more than I expected but it was lack of knowledge on my part. They also performed frame, and completed the job within that time frame. The price was more than I expected but it was lack of knowledge on my part. They also performed my annual state inspection. More

The individuals helping me have been great, but the outcome to date has been extremely unsatisfactory. My vehicle was brought in (inoperable) on 06/22, and verified as covered under the power train war outcome to date has been extremely unsatisfactory. My vehicle was brought in (inoperable) on 06/22, and verified as covered under the power train warranty (faulty transmission valve). However, no completion date can be provided (which I understand and accept), but I have not been provided with a loaner or a rental. I have been left without a vehicle for an undetermined amount of time, for an issue with my vehicle that is a GM quality/warranty item. This has been extremely disruptive to my life, and there is no end in sight. This is unacceptable, and as a life-long GM owner I’m shocked and disappointed, and honestly considering selling this vehicle once repaired and buying something from a different manufacturer. More

Very pleased with the service I received. Steve was my service person and he was great. He totally went out of his way to help me out and kept me informed on the status of my vehicle. I rate Steve was my service person and he was great. He totally went out of his way to help me out and kept me informed on the status of my vehicle. I rate my experience with five stars. AAAAA+++++ Thanks again Steve for your consideration. More

I have lost complete trust and respect in the service department at this dealership. I have done all maintenance and repairs at this dealership since i purchased my vehicle in 2017. I had to replace my t department at this dealership. I have done all maintenance and repairs at this dealership since i purchased my vehicle in 2017. I had to replace my transmission 2 months ago. I had to invest another $800 on the AC - that's fine. Then I had to replace the shocks. Here is where I lost my trust and respect not only with the rep who misquoted the price for the repair. The rep forgot he gave me an estimate with the price circled and it said before taxes. I dropped off the vehicle at 8am and confirmed the price and he said -" I guess that's it if I told you that,I just am not sure because it didn't save in my system" (even though this was given to me 1 week before. He also said he couldn't give me the final price at this point) When the repairs were completed at the end of the day it was 600$ more than what I was quoted. He presented it like he was doing me a favor by giving me $100 more for my wait. I immediately asked why it was almost double of the quote and after trying to make me feel stupid he asked me to email the estimate he gave me a week before- which I did. He said the manager would be in touch. I Left the manager Chad- 10 messages "- but the manager has not returned my calls. I will not be going back. More

The dealership was fast and friendly. They helped get my truck fixed in a surprisingly short time. They helped get my truck fixed in a surprisingly short time. More

I came in for rear view mirror not working. Was in service for 7 days. All to tell me that don’t have the part. Was in service for 7 days. All to tell me that don’t have the part. More

Excellent communication, very professional people, I really love this location they work really fast and they do a great job! really love this location they work really fast and they do a great job! More

My vehicle broke down and I specifically asked it to be towed to Ron Carter as my preferred dealership. Unfortunately, it has been more than 3 weeks since then and the information has been limited and vagu towed to Ron Carter as my preferred dealership. Unfortunately, it has been more than 3 weeks since then and the information has been limited and vague with no likely date of when my vehicle will be repaired. Furthermore, the dealership explained that since they had so many to work on there were no courtesy vehicles available and no timeline when the work would be complete. They told me to contact General Motors! The dealership is the interface between the manufacturer and the customer, so this answer is unacceptable. Very disappointed with the service level and communication. More

I scheduled an appointment and brought my truck into the appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer shi appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer ship to see what was discovered, but nothing was done, no diagnostic not follow up phone call. The service rep explained it was most lily the senor which he didn’t feel was covered under my extended warranty. Later in the day he called, and it was in fact the sensor and it would be over $700.00, I again asked if it would be covered, and he said he did not think so. When the truck was finished the rep called and it was a co-worked who told him that some extended warranties do cover so he called mine and it was covered. Not really shore why he didn’t call in the first place, but at least it got fixed. Just poor communication and delayed over a day for a diagnostic. More

Service was awesome and fast, Andrea was very helpful and attentive, never had the service and attention on other Chevy dealerships. attentive, never had the service and attention on other Chevy dealerships. More