Ron Carter Chevrolet GMC - Service Center

If today is an indicator of how you treat your customers. ..I have no idea why you are still in business. I brought my vehicle in for my appointment at 9:00 am this morning (09/13/2024) and I was informed tha ..I have no idea why you are still in business. I brought my vehicle in for my appointment at 9:00 am this morning (09/13/2024) and I was informed that they would contact me for 1. When they finished the work or 2. If they were not able to finish, they would call me to inform me that they were keeping my vehicle overnight. At about 5:00pm, I began to attempt to contact the service dept. to get an update. And after 10 or more times trying to contact someone in the service dept. and leaving messages...the final straw was the receptionist telling me that she would contact them but instead she hung up the phone. Definitely my LAST time to bring my vehicle to this dealership! More

Always good service and friendly customer service representative I will always get my truck maintenance done at Ron Carter representative I will always get my truck maintenance done at Ron Carter More

Had my car serviced and I was very pleased with the service. Travis was great. service. Travis was great. More

I was told the repair would take 7 days. It ended up being 14 days with no offer of a loaner & very little communication. It ended up being 14 days with no offer of a loaner & very little communication. More

Went in for a complimentary oil change and was treated horribly. The service guys questioned me about how I could have a free oil change when Ron Carter called me to offer it. Plus they literally only did horribly. The service guys questioned me about how I could have a free oil change when Ron Carter called me to offer it. Plus they literally only did the oil change only. They did not check any other fluids nor vacuumed the vehicle. If this was a way to convince a customer to come to them routinely then they totally failed! More

Service Department is awful; but they have been that way for at-least 4 years so it shouldn’t shock anyone! for at-least 4 years so it shouldn’t shock anyone! More

As soon as I left the dealership my check engine light came on and when I bought it to get serviced they just turned it off and didn't fix anything. came on and when I bought it to get serviced they just turned it off and didn't fix anything. More

Salesperson Alvarado was very helpful and went way beyond my expectations. He was very knowledgable and was very friendly! my expectations. He was very knowledgable and was very friendly! More

Delvin and Dexter were professional, kind, and very knowledgeable about the business of purchasing a vehicle. I would recommend Ron Carter to friends. knowledgeable about the business of purchasing a vehicle. I would recommend Ron Carter to friends. More

Issue was not corrected. Tech and SW lied and said it was. Double-checked before I left and confirmed. They then stated additional parts needed for a dealer supplied install. Tech and SW lied and said it was. Double-checked before I left and confirmed. They then stated additional parts needed for a dealer supplied install. Tech was worthless and Service Writer was worse. Took three weeks to schedule so they could research after which I completed the install with directions supplied in the service bulletin. More