Ron Carter Chevrolet GMC - Service Center

I booked service online on a Thursday and the earliest appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their se appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their service manager to discuss my service needs. I never received a call. I showed up 15 minutes early for my appointment schedule at 8:00am. The service representative wanted to charge $140 for computer diagnosis which I declined as I had received the diagnosis elsewhere for the need to replace a glow plug. I requested to be contacted for cost estimates on four separate service items, change a glow plug, fix the tire hoist, repair a door lock and provide a second key set. I never received any price estimates except $75 to inspect the door. By 11:30 am I had not received any calls, so I asked to speak with the service department, which didn't answer my call twice. Then I asked to speak directly with Steven Busch and was told that he was at lunch and no-one else could report on the status of my vehicle. At 1:00pm I returned to the Ron Cart dealership and the service department couldn't find Steven Busch, nor could they update me on my vehicle status. Despite asking several employees of Ron Carter, no-one seemed interested in finding Steven for me. Finally about 1:40pm Steven arrived and informed me that no work had been started on my car at all. He couldn't tell me when any work would start. I requested the return of my vehicle. I asked Steven what was the point of making an appointment if no work was going to get done for six hours. He informed me that the appointment is only to get time with a service manager to schedule the work in "the queue" and that the service managers have no control over when the work actually gets done. I told Steven that I would not ever be coming back to Ron Carter for anything ever again and left. Steven made an apology but it seemed that this was a common occurrence to have unhappy customers. It's amazing that the Ron Carter web site only shows the positive reviews and that this dealerrater.com web site also only shows positive reviews. It's time for everyone to know that Ron Carter auto group is not at all as good as any of the reviews out there. More