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Ron Carter Chevrolet GMC - Service Center

Alvin, TX

3.6
206 Reviews

206 Reviews of Ron Carter Chevrolet GMC - Service Center

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December 22, 2023

the service group always gets me in and out quickly. their scheduling thru the my GMC app has always been good. More

by nathan.linhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service writers
Dec 29, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive experience with our service group! We're thrilled to hear that we've consistently been able to get you in and out quickly. It's great to know that our scheduling through the My GMC app has been convenient for you. Efficient and timely service is a priority for us, and we appreciate your feedback. If there's anything else we can do for you or if you have any additional comments, please feel free to reach out. We look forward to continuing to provide you with excellent service.

December 21, 2023

Excellent service! Everything was great and ran smoothly. Will definitely recommend Ron Carter to my family and friends. More

by NOLAN.SAUCEDA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wiese
Dec 22, 2023 -

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with Ron Carter! We're thrilled to hear that you received excellent service and that everything ran smoothly for you. Your recommendation means a lot to us, and we truly appreciate your trust in our services. At Ron Carter, customer satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. If you ever have any feedback or suggestions for us to further enhance our services, please feel free to reach out. We look forward to serving you, your family, and friends in the future. Thank you again for choosing Ron Carter, and we appreciate your kind words.

December 20, 2023

The good news is I have not had to take it back! The Equinox is a 2020 I bought in December 2021. It is probably more car than I need but it has been very efficient and comfortable. More

by mauryahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service dept is very good to keep you advised as to how the car is doing., Steve Wiese
December 20, 2023

Customer service was great. But I did not feel like it should’ve took a 2hr long wait for a customer that had an appt made. More

by KACEYG08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Constantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Ron Carter has good hours of operation. However, their communication skills are lacking because they are terrible about returning phone calls. More

by WMSALLIE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad in GMC service
Dec 29, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your feedback. We appreciate your positive note about our convenient hours of operation but are genuinely sorry to hear about the communication challenges you experienced. Our team values open and effective communication, and we apologize for any inconvenience caused by the delay in returning your phone calls. We take this feedback seriously and will address it internally to improve our responsiveness. If there's anything specific you would like to discuss or if there's a way we can make it right, please contact us directly at [your contact information]. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

December 14, 2023

I had the best experience. Valerie was so helpful. She helped find the car suited for me and I absolutely LOVE it!! Everyone was so helpful and so nice. 10/10 recommend More

by meagan.annette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Constantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie
Dec 20, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your wonderful experience! We're thrilled to hear that Amy and Valerie provided you with exceptional assistance in finding the perfect car for you. It's fantastic that you love your new vehicle, and we appreciate your kind words about our team's helpfulness and friendliness. We strive to make the car-buying experience as positive as possible, and it's truly rewarding to receive a 10/10 recommendation from you. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're grateful for your recommendation and look forward to serving you in the future. Safe and enjoyable travels in your new car!

December 13, 2023

I brought my car in for two warranty items. It was scheduled, diagnostics already completed in a previous appointment. My advisor was out sick and I was shocked no on touched my car. I called T More

by Friendswood mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
December 08, 2023

it took almost 2 years to receive the sensors that were supposed to be equipped on my Chevrolet High Lander. The service representative "forgot" conversation and to top it off had an attitude where I More

by DFLORES2902
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorainna, Ali Kaabi
December 03, 2023

Service was good Only thing I think should be shuttle service if u need pick up on Saturda More

by PRICE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena juarez
December 01, 2023

when the engine went out on my new truck they kept it 3 mo,,when the fuel management computer went out just a couple weeks, when the turbo went out they kept it 4 mo More

by HMELCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember the mexican with a limp,he didnt want to order a truck for me,,went to another dealer
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