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Ron Carter Chevrolet GMC - Service Center

Alvin, TX

3.7
189 Reviews
Call Service Center (346) 738-0051

189 Reviews of Ron Carter Chevrolet GMC - Service Center

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December 08, 2023

it took almost 2 years to receive the sensors that were supposed to be equipped on my Chevrolet High Lander. The service representative "forgot" conversation and to top it off had an attitude where I More

by DFLORES2902
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorainna, Ali Kaabi
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December 03, 2023

Service was good Only thing I think should be shuttle service if u need pick up on Saturda More

by PRICE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena juarez
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December 01, 2023

Great people. Fast and courteous of my time. Tony handley was very friendly and helped me find the right truck I was looking for! More

by AVV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Constantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony handley , Ann Mitchell
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Dec 02, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team, especially Tony Hanley, provided you with great service. We understand the value of your time, and we're pleased that our process was fast and courteous. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your kind words and thank you for choosing us!

December 01, 2023

when the engine went out on my new truck they kept it 3 mo,,when the fuel management computer went out just a couple weeks, when the turbo went out they kept it 4 mo More

by HMELCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember the mexican with a limp,he didnt want to order a truck for me,,went to another dealer
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November 30, 2023

I took my car in at the wrong time during the Thanksgiving holidays. But once everyone and GMC approved my part on my car, it was completed immediately. , And it works perfect More

by joann.coronado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Dec 23, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for sharing your feedback with us. We appreciate your understanding, especially considering the Thanksgiving holidays and the timing of your visit. We're delighted to hear that once the necessary approvals were in place, our team was able to complete the work on your car immediately. Customer satisfaction is our priority, and we're pleased to know that the outcome met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We value your trust in our services and look forward to serving you again in the future.

November 26, 2023

The service was great and as promised, my car was ready on time. Courteous employees. More

by CRS2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel luvalcava
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Dec 23, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our service met your expectations and that your car was ready on time, just as promised. Our team strives to provide efficient and reliable service.

November 23, 2023

It was a great experience and Robert was extremely helpful during the entire process. Thanks again. More

by Jacobsjay21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
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Nov 27, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your visit was great and that Robert provided you with excellent assistance throughout the entire process. Your kind words are greatly appreciated and will be shared with our team.

November 21, 2023

Ron Carter has done all my service work since I bought my 2019 Encore from them in 2020. I have always been satisfied which I why I continue to return. My last two visits I have been helped by Service Advis More

by ARNE.LARSEN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Juarez, Service Advisor, 5 Stars
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Dec 02, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for your continued trust in Ron Carter for your service needs, and for taking the time to share your experience! We're delighted to hear that Lorena Juarez has consistently provided you with knowledgeable, friendly, and helpful service during your visits. Customer satisfaction is our priority, and we're grateful for your loyalty. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future.

November 21, 2023

The service for my car was excellent. The customer service and communication with me was very poor. The only communication I received was when I called the service department myself. No o More

by gbbowman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't have anyone's name
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November 17, 2023

Efficient and effective. I wasn't pressured to repair or buy anything extra while getting my oil changed. More

by EVOLTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
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