Ron Carter Chevrolet GMC - Service Center

Ron Carter Chevrolet GMC responded

Thank you for sharing your experience with our team. We're glad to hear that our employees were nice and accommodating. However, we apologize for the inconvenience you faced when trying to reach us by phone. We understand the importance of quick and responsive communication, and we're actively working to address the issue of unanswered calls at the Service Desk and Dealership. If you have any specific concerns or if there's anything else we can assist you with, please feel free to leave more details in your message, and we'll ensure it's addressed promptly. We appreciate your feedback and your patience as we strive to improve our services.

Ron Carter Chevrolet GMC responded

I'm truly sorry to hear about the frustrating experience you had with our service center. This does not align with the level of service we aim to provide, and I understand your disappointment. I apologize for the lack of communication, the extended wait time, and the inconvenience caused by not having a loaner. Your feedback is crucial, and we take it seriously. I'll ensure your concerns are addressed with our service team, and we'll work to improve our communication and service processes. If there's anything specific you would like to discuss or if there's a way we can rectify the situation, please reach out to us directly. We appreciate your loyalty as a customer, and I'm truly sorry for any inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Ron Carter Chevrolet GMC responded

We're thrilled to hear that you had a quick and satisfactory service experience with your Buick! Thank you for choosing us, and we truly appreciate your loyalty. If there's anything specific you enjoyed about the service or if you have any suggestions for improvement, feel free to share. We look forward to continuing to provide you with excellent service for your Buick in the future. Thanks again!

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive feedback with us! We're delighted to hear that the work performed on your vehicle was done right and complete. We take great pride in delivering top-notch service to our customers. We are particularly pleased to learn that your experience with our service manager, Chad Lucas, has been exceptional. Chad's dedication to carefully listening to customers' issues and ensuring that all repairs are done properly is something we value greatly. It's fantastic to know that Chad's efforts contribute to making our dealership a desirable choice for you. If there's anything else you need or if you have any additional feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you in the future.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a good experience with the warranty work, and we appreciate your acknowledgment of our efforts to keep you informed about the schedule and progress of the work. Customer satisfaction is our top priority, and it's always rewarding to hear when we've met or exceeded expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.

Ron Carter Chevrolet GMC responded

We sincerely apologize for the extended wait time and the lack of communication during the repair process of your truck. Your experience does not meet our standards, and we understand the frustration this situation has caused. We appreciate you bringing this matter to our attention, and we want to assure you that we take your feedback seriously. We are committed to addressing the communication lapses and working to improve our service to prevent similar issues in the future. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly at 281-331-3111. We value your business and hope to have the opportunity to regain your trust. Thank you for your understanding. Ann Mitchell Ron Carter Auto 281-331-3111

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive experience with our service group! We're thrilled to hear that we've consistently been able to get you in and out quickly. It's great to know that our scheduling through the My GMC app has been convenient for you. Efficient and timely service is a priority for us, and we appreciate your feedback. If there's anything else we can do for you or if you have any additional comments, please feel free to reach out. We look forward to continuing to provide you with excellent service.

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with Ron Carter! We're thrilled to hear that you received excellent service and that everything ran smoothly for you. Your recommendation means a lot to us, and we truly appreciate your trust in our services. At Ron Carter, customer satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. If you ever have any feedback or suggestions for us to further enhance our services, please feel free to reach out. We look forward to serving you, your family, and friends in the future. Thank you again for choosing Ron Carter, and we appreciate your kind words.