Ron Carter Chevrolet GMC - Service Center

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive feedback with us! We're delighted to hear that the work performed on your vehicle was done right and complete. We take great pride in delivering top-notch service to our customers. We are particularly pleased to learn that your experience with our service manager, Chad Lucas, has been exceptional. Chad's dedication to carefully listening to customers' issues and ensuring that all repairs are done properly is something we value greatly. It's fantastic to know that Chad's efforts contribute to making our dealership a desirable choice for you. If there's anything else you need or if you have any additional feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you in the future.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a good experience with the warranty work, and we appreciate your acknowledgment of our efforts to keep you informed about the schedule and progress of the work. Customer satisfaction is our top priority, and it's always rewarding to hear when we've met or exceeded expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.

Ron Carter Chevrolet GMC responded

We sincerely apologize for the extended wait time and the lack of communication during the repair process of your truck. Your experience does not meet our standards, and we understand the frustration this situation has caused. We appreciate you bringing this matter to our attention, and we want to assure you that we take your feedback seriously. We are committed to addressing the communication lapses and working to improve our service to prevent similar issues in the future. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly at 281-331-3111. We value your business and hope to have the opportunity to regain your trust. Thank you for your understanding. Ann Mitchell Ron Carter Auto 281-331-3111

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive experience with our service group! We're thrilled to hear that we've consistently been able to get you in and out quickly. It's great to know that our scheduling through the My GMC app has been convenient for you. Efficient and timely service is a priority for us, and we appreciate your feedback. If there's anything else we can do for you or if you have any additional comments, please feel free to reach out. We look forward to continuing to provide you with excellent service.

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with Ron Carter! We're thrilled to hear that you received excellent service and that everything ran smoothly for you. Your recommendation means a lot to us, and we truly appreciate your trust in our services. At Ron Carter, customer satisfaction is our top priority, and we're delighted to know that we were able to meet your expectations. If you ever have any feedback or suggestions for us to further enhance our services, please feel free to reach out. We look forward to serving you, your family, and friends in the future. Thank you again for choosing Ron Carter, and we appreciate your kind words.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your feedback. We appreciate your positive note about our convenient hours of operation but are genuinely sorry to hear about the communication challenges you experienced. Our team values open and effective communication, and we apologize for any inconvenience caused by the delay in returning your phone calls. We take this feedback seriously and will address it internally to improve our responsiveness. If there's anything specific you would like to discuss or if there's a way we can make it right, please contact us directly at [your contact information]. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your wonderful experience! We're thrilled to hear that Amy and Valerie provided you with exceptional assistance in finding the perfect car for you. It's fantastic that you love your new vehicle, and we appreciate your kind words about our team's helpfulness and friendliness. We strive to make the car-buying experience as positive as possible, and it's truly rewarding to receive a 10/10 recommendation from you. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're grateful for your recommendation and look forward to serving you in the future. Safe and enjoyable travels in your new car!