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Ron Carter Chevrolet GMC - Service Center

Alvin, TX

3.6
192 Reviews
Call Service Center (346) 738-0051

192 Reviews of Ron Carter Chevrolet GMC - Service Center

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January 24, 2024

Appointment time was honored. Staff friendly, professional and helpful. xxxxxx. Xxxxxx xxxxx xxxxxx xxxxxx xxxxx More

by SPACK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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January 24, 2024

The employees are very kind and knowledgeable in the service center. I just don’t understand how a basic oil change takes 2 hours. More

by Sanrod0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get a name
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January 22, 2024

Im Terry Stanfill, my wife is Suzanne. We have bought 4 vehicles now through the Ron Carter Dealerships. I just bought the 4th car through The Ford Dealer . Mike Henderson was my Salesman. More

by suzie.stanfill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
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Jan 25, 2024 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your experience! We're delighted to hear that Mike Henderson provided you with excellent service during your recent purchase at Ron Carter Ford. It's fantastic to know that his professionalism, ethics, and extensive experience made your car-buying process smooth and enjoyable. Congratulations on your new Ford Escape TS line! We're thrilled that you're pleased with your purchase and the deal you received. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new vehicle!

January 21, 2024

Lorena is an amazing service advisor. She listened to my concerns and kept me updated throughout the whole process of getting my truck repaired. More

by JUAREZORLANDO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Juarez
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Jan 25, 2024 -

Ron Carter Chevrolet GMC responded

Thank you for sharing your experience with Lorena! We're thrilled to hear that she provided you with exceptional service as your service advisor. It's fantastic that she listened to your concerns and kept you informed every step of the way during the process of getting your truck repaired. Customer satisfaction is our top priority, and we're delighted that Lorena was able to make your experience a positive one. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels in your truck, and thank you for choosing us for your automotive needs!

January 20, 2024

Fue un excelente trató de principió a fin todas mis preguntas me dieron respuestas. En mi experiencia lo recomiendo More

by fidenciocastillo71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente De los Santos
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Jan 25, 2024 -

Ron Carter Chevrolet GMC responded

¡Gracias por compartir tu experiencia positiva! Estamos encantados de escuchar que recibiste un excelente trato de principio a fin y que todas tus preguntas fueron respondidas satisfactoriamente. Tu recomendación significa mucho para nosotros, y estamos agradecidos por tu apoyo. Si alguna vez necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Gracias por elegirnos y esperamos poder servirte nuevamente!

January 20, 2024

Chad is great to the work with very professional and knowledgeable makes the interaction with the service department enjoyable More

by stjohnbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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January 18, 2024

Great service writing 15 words is so stupid why can’t I state I had great service More

by MJBOELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
January 10, 2024

Walked in got my truck inspected and out the door in 30-45 minutes. Awesome. More

by MONTEMAYORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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January 09, 2024

The people are pleasant and friendly to speak to, however there is something systematically wrong when you drop off your car off and over 48 hours later it’s still “in the queue” to be seen. More

by BDOGCHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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January 07, 2024

The deal ship was fast with my oil change. Said they check my windshield washer fluid but didn’t because the next day it was out. This is the second time it has happened. More

by tcastro1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Helton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Ron Carter Chevrolet GMC responded

Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced with the windshield washer fluid during your recent oil change. We strive to provide thorough and efficient service, and it seems we fell short on this occasion. We take your feedback seriously and will address this issue with our team to ensure it doesn't happen again. If there's anything we can do to make it right or if you have further details to share, please contact us directly. We appreciate your understanding and the opportunity to improve our services.

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