Ron Carter Chevrolet GMC - Service Center

Took a month to get the part with poor follow up and then two service writers quit so no one called to tell me it was ready. Cost me another $500 in a weekly rental because they didn’t have their stuff to two service writers quit so no one called to tell me it was ready. Cost me another $500 in a weekly rental because they didn’t have their stuff together. Just poor, poor service for a big dealer like Ron Carter. More

Called Service Department for an appointment. She was courteous and informative as to the time I requested. My wait time was quicker than expected and check out was fast and friendly. She was courteous and informative as to the time I requested. My wait time was quicker than expected and check out was fast and friendly. More

Courteous person that helped me get a recall done. Everyone I encounter was polite and helped with a great attitude. The receptionist was amazing, kept trying to reach someone for me. She got back t Everyone I encounter was polite and helped with a great attitude. The receptionist was amazing, kept trying to reach someone for me. She got back to me numerous times to check if I was ok to continue to hold. More

The service representative was friendly. The cost was a bit higher than expected. And the wait was 3 hours long. The cost was a bit higher than expected. And the wait was 3 hours long. More

Great dealership. Wait times can be long. Friendly staff, but High prices and slow services. Comfortable waiting area. Wait times can be long. Friendly staff, but High prices and slow services. Comfortable waiting area. More

My service agent, Andrea was so helpful and nice. She was waiting for us when we brought our GMC Acadia in for service. She then called us to tell us what’s going on with the service and then was re She was waiting for us when we brought our GMC Acadia in for service. She then called us to tell us what’s going on with the service and then was ready to finalize the process when we picked up our car. What a wonderful experience. We only use Ron Carter for our services. Thanks so much More

I definitely have had issues with the maintenance department in the last year, so having this current experience in 2024 was refreshing. The staff knew I had an appointment, they got me checked in, a department in the last year, so having this current experience in 2024 was refreshing. The staff knew I had an appointment, they got me checked in, and the wait was short for the maintenance to be completed. Hopefully this is an ongoing trend with them in 2024. Great work team on this appointment. More

Kept my vehicle for two weeks on a repair that required no parts and in the process broke my power steps. Now, I’m waiting on a back ordered part. no parts and in the process broke my power steps. Now, I’m waiting on a back ordered part. More

Worst customer service! ! It took almost a month to get my vehicle fixed, phone calls not answered, no loaner car. I had to take pictures and videos for them to believe ! It took almost a month to get my vehicle fixed, phone calls not answered, no loaner car. I had to take pictures and videos for them to believe me that there was something wrong with the vehicle More

There was a little bit f a communication problem, but everything was worked out and I was happy with the service that was provided. I would recommend them. I live out of state, but will use them again w everything was worked out and I was happy with the service that was provided. I would recommend them. I live out of state, but will use them again when I am 8n the Houston area. More