Ron Carter Chevrolet GMC

Great experience This is the 2nd car I have purchased from Ron Carte. Great experience. Mike Owens was excellent with his customer service and communication. Thank This is the 2nd car I have purchased from Ron Carte. Great experience. Mike Owens was excellent with his customer service and communication. Thank you for your help. More

Great experience This is our 2nd purchase of a used vehicle from Ron Carter and most likely not the last. Robert Hernandez was easy to work with and took care of any c This is our 2nd purchase of a used vehicle from Ron Carter and most likely not the last. Robert Hernandez was easy to work with and took care of any concerns we had. We love our Buick Enclave. More

Sales (Used) My husband and I came in a few hours before closing just looking but ended up walking out with exactly what we were looking for. Randall greeted us My husband and I came in a few hours before closing just looking but ended up walking out with exactly what we were looking for. Randall greeted us as soon as we walked in the door. Customer Service was excellent. It took a while to get the deal finalized but Randall Butler and Apolonio Rios stayed late to make sure we were satisfied customers. Randall made our car buying experience very easy. Will definitely recommend this dealership and Randall as a sales professional. I love my Jeep!! More

EXCELLENT! Extremely satisfied with the excellent customer service Robert Hernandez provided!! I was looking for a Ford Explorer...found one, test drove it, love Extremely satisfied with the excellent customer service Robert Hernandez provided!! I was looking for a Ford Explorer...found one, test drove it, loved it, bought it!! I was very impressed with the quick process! So impressed, bought another new SUV from Ron Carter! Thanks Robert! Will definitely keep sending you customers :) More

All About The $$$$$ NO Customer Service This dealer has had our car twice. The last tie for over a week and claimed a part was on order. They then called to say they could not find anything This dealer has had our car twice. The last tie for over a week and claimed a part was on order. They then called to say they could not find anything wrong. So they lie! They told us to tape record the noises so they can figure it out? What are you kidding. Six of us say it's the cv joints they were then rude and would never call us with updates. DO NOT BUY from them I was tx this dealer pushes you aside until your warranty runs out so you have to pay for repairs. I'm reporting them to the BBB. More

Poor customer service I dropped my truck off at 9:30am for an oil change and was told it would be 2 hours before they were through and that they would call to let me know t I dropped my truck off at 9:30am for an oil change and was told it would be 2 hours before they were through and that they would call to let me know that they were finished which I had no problem with. I called them at 11:30am to see if my truck was ready and spoke to 6 different people and no one could tell me the truck was ready. Finally the operator at the facility took my contact info and said she would have the service manager contact me. I never heard anything and at 2:15pm I called again only to speak with 3 other people before I had to express my frustration. I finally spoke with a lady and she said it's been ready for hours. I will never use this place again and will definitely let all my friends and family know about their customer service.... More

Great Team. Daniel and Kent treated us very politely and addressed our needs. They were patient and offered us only what we were requesting. Will be returning a Daniel and Kent treated us very politely and addressed our needs. They were patient and offered us only what we were requesting. Will be returning and will be recommending. We were return customers and every step went smooth. These guys are a wonderful team, if you need a Ford vehicle these guys will get you what you need. Very much appreciated. More

Excellence Walter Jefferson has given us the best service again. Me and my wife both purchased new vehicles, my mother n law purchased a new vehicle, and my wife Walter Jefferson has given us the best service again. Me and my wife both purchased new vehicles, my mother n law purchased a new vehicle, and my wife's co-worker purchased 2 new vehicles all within the last month. These purchases were made solely based on the great job Walter does in taking care of his customers. Thank Walter More

Outstanding!!! Probably the easiest and most charming car shopping experience I've ever had. Tony talked to me a bit to find out what I was into and just handed me t Probably the easiest and most charming car shopping experience I've ever had. Tony talked to me a bit to find out what I was into and just handed me the keys to drive the few options he thought I would like. He knew quite a bit about the cars he showed me and the rest was easy as could be. Great selection of nicely kept vehicles at well. Great experience for me! More

Stay Away I have had some very bad experiences with Ron Carter. Stay away from the Jeep Grand Cherokee, they have many issues. I bought a 2014 Jeep Grand Chero I have had some very bad experiences with Ron Carter. Stay away from the Jeep Grand Cherokee, they have many issues. I bought a 2014 Jeep Grand Cherokee from Ron Carter and traded it in after just having it for a couple of months, to many issues with it. You might want to check with the Federal Transportation Safety Board web site before you buy one. I took a pretty good lose trading a two month old vehicle back to Ron Carter, but I was spending too much time with the Jeep Grand Cherokee issues and my families safety is important to me. I was not going to let my family members ride in the new Jeep and possible lose their life. I would have never bought it if I had found out about its issues before hand. I would have to write a book to tell you about the problems I had with Ron Carter and the 2014 Jeep Grand Cherokee I purchased from them. I have a current safety issue that I feel potential buyers need to be made aware of. I Purchased a 2014 Dodge 1500 Ram 4x4. Well, now I have safety issues with it and it seems as if Ron Carter could care less, they've made the sell, made a profit, now we will get to your problem in a few weeks. I want to give the public a warning about the safety concern of the 2014 Dodge Ram. I will also be filling a complaint with the Federal Transportation Safety Board. New vehicles should not be a safety hazard; I would not drive this Dodge Ram in Houston for any amount of money. The safety concern is that while driving down the road the vehicle loses all power, floor board the accelerator and no response or on occasion you press the accelerator a little and the vehicle goes into the passing gear and lunges forward to fast. These conditions are truly a safety issue and could possible cause a wreck. I immediately took the truck to Ron Carter to get it looked at. I was told by the service adviser that it was not a big deal to get corrected, the computer just needed to be calibrated. The problem, he advised me that it would be a couple of weeks before they could even look at it. That Ron Carter was so far behind on their work and they were trying to get caught up and I would have to schedule an appointment just to get it looked at. OK, I told him that I would like to make an appointment, I was informed that the service reps were not allowed to make appointments or allowed to take any work in, that I must contact the appointment setter by telephone. He gave me the number and extension, I called, but they were not working yet. I drove home and called again, the appointment setter informed me that she could only set appointments for oil changes, that I would have to contact the service department, I informed her that I had and they told me to call her. She then told me that only the service manager could make appointments and that she would send my information to him and then he would contact me for the appointment. Seven days later, I’m still waiting for a call to make an appointment to get my truck looked at. Hence, I have a 2014 Dodge Ram 1500 4x4 sitting in my driveway and will not drive it into Houston because I don’t trust it to be safe. So, in conclusion buyer beware, you might want to consider staying away from Ron Carter. More