Ron Carter Chevrolet GMC

We purchased a 2019 Subaru and we’re lied to by the sales staff . The care was missing a cargo cover that we were told would be ordered. We also were told the car had a full size spare tire and we would be g staff . The care was missing a cargo cover that we were told would be ordered. We also were told the car had a full size spare tire and we would be given a full tank of gas after purchase. Of course after we purchased NONE of this was honored. We returned to the dealership and were told basically to bad. The salesman said he was mistaken and we had to just accept he was wrong and dishonest. My advice get it in writing because they have zero customer service and lying is a perfectly acceptable way of doing buisness More

Absolutely mind blowing they are willing to throw away business by being unresponsive. Manager never contacted me, sold the car from under me and are just dishonest. Just remember that this crazy marker business by being unresponsive. Manager never contacted me, sold the car from under me and are just dishonest. Just remember that this crazy marker won’t last forever and when it slows your loyal customers won’t return. Bad business More

Currently in the process of buying a vehicle out of state w/ Ron-Carter. My salesman, Richard, has been amazing & very patient w/all my questions. He even has my vehicle set aside and getting her ready to sh w/ Ron-Carter. My salesman, Richard, has been amazing & very patient w/all my questions. He even has my vehicle set aside and getting her ready to ship to me. No markups, no hassle, a little extra steps to take as it is an out of state dealership. Otherwise, it has been a great experience! More

Last week my husband and I looked at a Ford Explorer we were interested in and Robert V. helped us. He was very helpful and answered our questions. We told him we would think about the purchase overnight. were interested in and Robert V. helped us. He was very helpful and answered our questions. We told him we would think about the purchase overnight. We called him the next day and told him we decided to purchase the Explorer. He said he would have it ready for us. When we arrived he talked to us and presented us with some paperwork about the costs we would incur in this purchase. We were shocked and appalled that they added a Marketing Adjustment Fee of $2699.00! We were not told of this fee in advance and we asked why they didn't inform us of this before? My husband had text Robert several times about our final cost as we were at the bank applying for our loan. Robert didn't know. We were shocked and appalled about this extra fee! Robert brought over his manager and the manager explained about the car "shortage" and told us they have to "keep the lights on around here." We feel as though they were trying to overcharge us with such a fee! We told them no and left. We will NEVER shop there again for a car! We ended up going to another dealer and got a GREAT deal on a vehicle. The salesman at the other dealer told us that car dealers are supposed to honor the quoted price on the internet and he had never heard of such a fee! Don't buy from Ron Carter in Alvin. You will be over charged and disappointed. More

How to start. I have a theory that Arthuro is actually not an employee and just a name they give out so employee's don't have to actually do the job they got hired to do. Or I may be wrong and Arthuro is not an employee and just a name they give out so employee's don't have to actually do the job they got hired to do. Or I may be wrong and Arthuro is a real employee with horrible work ethics. So I had issues with the truck I called them earlier that day to ask on the turn around time, they told me they could look at it within 2 days. So I dropped it over night. No problem with that, wrote down the issue and they called me the next morning (Saturday) I was told they will look at it Monday and figure it out, they would call Monday afternoon. So Tuesday comes by and I call the place I ask to be transferred to my advisor or whatever the job title is. He doesn't answer I call again few hours later no answer. I immediately call back to the Ron Carter number get transferred to services and a lady answer I ask can I get an update on my vehicle she looks it up puts me on hold and I hear her talking to him telling him to go check the status. Turns out he was at his desk the whole time and 2 times did not answer the phone (great customer service) so I get put on hold and the guy picks it up they are waiting on the part should be hear on Wednesday and installed Thursday. Thursday afternoon rolls around I call again yea it should be ready Friday they are working on it. Saturday rolls around and no call so I decided to call. Just ask for an update on the truck and says it is in the back getting worked on should be ready by Tuesday...... well Monday rolls around and I get a call from my advisor and tells me hey it's ready..... wait it gets better. He goes ahead and tells me that it has been ready since Friday but he was off all weekend so the truck just sat at the place!!!! How lovely. So I arrive to pick up the truck and guess what the guy is not around!!! Another guy helps me. I apologize I don't remember his name. Gets the keys to the truck and sets me on my way. So I go ahead and ask him for my advisor and he goes on and tells me "I couldn't tell you he is away from the desk most of the time" clearly your worker doesn't want to do what's on his job description. That is how the gm service department works and if you want this type of customer service I recommend you go to Ron Carter but if you want real communication I say you find another dealer that can pick up the phone and call its clients. And no I don't want to hear a "I'm sorry about your experience contact me if you have any problems" B.S. from the internet sales manager or whatever the glorified job title is. How about the real manager of the employee that failed to communicate with me calls me and tries to apologize for its horrible employee. More

update, Manager Michelle Milton is the rockstar of this dealership, She is very personable and extremely professional at her job. I expressed our displeasure over getting multiple pricing from different pe dealership, She is very personable and extremely professional at her job. I expressed our displeasure over getting multiple pricing from different people on the phone. At this point we had already driven 4 hours to houston and spent 2 nights in a hotel. We were after a 392 wrangler and knew it was a hard to find jeep. All 3 dealers we visited were trying mark these jeeps 25% over sticker price. After talking to Michelle on the phone and driving to the dealership we were able to make a deal and take delivery of the jeep. One thing I do not like hearing from other staff members is the statement, our detail shop isn't very good we wouldn't recommend them washing or cleaning. Im glad it was said but why not make a change and try to improve? More

Chevrolet service was horrible. Chevrolet Service manager Carol was so rude. Service never answers calls and Service manager never answers calls at all. Charged a fortune. I will never come back again and I Carol was so rude. Service never answers calls and Service manager never answers calls at all. Charged a fortune. I will never come back again and I advise everyone not to either. More

Service is horrible. Kept truck for 2 weeks. After 2 or 3 days they would not return my calls. Repairs were never completed. After 2 weeks of no response, I went there to get my truck. I was greeted with a ‘ days they would not return my calls. Repairs were never completed. After 2 weeks of no response, I went there to get my truck. I was greeted with a ‘hug’ (???? Seriously?). My truck was suddenly all set to go. Of course it was not fixed. This my second bad experience with Ron Carter Alvin. You would think with all the terrible reviews they would try to do better. A hug?????seriously???? More

My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Joe (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway. More

Excellent customer service. Thank you Sammy for getting us a great deal! After my husband lost his car in an accident, Sammy took great care of us. us a great deal! After my husband lost his car in an accident, Sammy took great care of us. More