Ron Carter Chevrolet GMC

Ron Carter Chevrolet GMC responded

Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced with the windshield washer fluid during your recent oil change. We strive to provide thorough and efficient service, and it seems we fell short on this occasion. We take your feedback seriously and will address this issue with our team to ensure it doesn't happen again. If there's anything we can do to make it right or if you have further details to share, please contact us directly. We appreciate your understanding and the opportunity to improve our services.

Ron Carter Chevrolet GMC responded

Gracias por su negocio, esperamos verlo en el futuro.

Ron Carter Chevrolet GMC responded

Thank you for sharing your experience with our team. We're glad to hear that our employees were nice and accommodating. However, we apologize for the inconvenience you faced when trying to reach us by phone. We understand the importance of quick and responsive communication, and we're actively working to address the issue of unanswered calls at the Service Desk and Dealership. If you have any specific concerns or if there's anything else we can assist you with, please feel free to leave more details in your message, and we'll ensure it's addressed promptly. We appreciate your feedback and your patience as we strive to improve our services.

Ron Carter Chevrolet GMC responded

That's fantastic to hear! We're thrilled that Eric provided you with helpful assistance during the process of buying your new truck. It's great to know that you love your new vehicle. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your kind words for Eric. We hope you enjoy many miles of happy driving in your new truck! Safe travels!

Ron Carter Chevrolet GMC responded

It's wonderful to hear that you had such a positive and satisfying experience! We're thrilled that you're happy, excited, and looking forward to the future. Your comfort and satisfaction are our top priorities. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing our services, and we appreciate your kind words! Wishing you many enjoyable and worry-free experiences with whatever lies ahead. Safe travels and all the best for the future!

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great buying experience and that Ali Kaabi made the process quick and easy for you. Our team strives to provide excellent service, and it's wonderful to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing Ron Carter Auto in Alvin!

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Ali, the young man in training, and Mark provided you with excellent service during your recent visit. It's always a pleasure to welcome back satisfied customers, and we're honored that you chose Ron Carter for your third purchase. Our team takes great pride in delivering exceptional service and making the car-buying experience enjoyable. We appreciate your kind words and the trust you've placed in us. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out. Thank you again for choosing Ron Carter, and we look forward to serving you for all your future automotive needs.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a good time during your visit and that our team, especially the salesman and finance person, provided the help and assistance you needed. Our commitment to customer satisfaction is a top priority, and we're delighted that our team members made your experience enjoyable and informative. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Thank you for choosing us!

Ron Carter Chevrolet GMC responded

We're thrilled to hear that you had a quick and satisfactory service experience with your Buick! Thank you for choosing us, and we truly appreciate your loyalty. If there's anything specific you enjoyed about the service or if you have any suggestions for improvement, feel free to share. We look forward to continuing to provide you with excellent service for your Buick in the future. Thanks again!

Ron Carter Chevrolet GMC responded

I'm truly sorry to hear about the frustrating experience you had with our service center. This does not align with the level of service we aim to provide, and I understand your disappointment. I apologize for the lack of communication, the extended wait time, and the inconvenience caused by not having a loaner. Your feedback is crucial, and we take it seriously. I'll ensure your concerns are addressed with our service team, and we'll work to improve our communication and service processes. If there's anything specific you would like to discuss or if there's a way we can rectify the situation, please reach out to us directly. We appreciate your loyalty as a customer, and I'm truly sorry for any inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.