Ron Carter Chevrolet GMC

This dealership is highly recommended. My salesperson, Bill Jordan, was honest, well-informed, and very helpful in the entire sales process. There were no unpleasant surprises during the transaction (whi Bill Jordan, was honest, well-informed, and very helpful in the entire sales process. There were no unpleasant surprises during the transaction (which in itself WAS a pleasant surprise. The price on both the vehicle and the trade-in was very competitive. The finance manager, Mr. Kennedy, was also very helpful and added to the positive experience. More

I have spent the majority of my working life in sales, and/or customer service, so I am much more apt to write positive reviews, rather than complaints. I am sorry to say that I cannot do so in this case and/or customer service, so I am much more apt to write positive reviews, rather than complaints. I am sorry to say that I cannot do so in this case, but I will start my review with the positives. Leon Lundy is far above average as a sales consultant, and everyone at the dealership pleasant. My purchase went smoothly, and I was back home with my new Chevrolet Cruze in about 4 hours. That is when I found that there was a situation that I needed to address with Leon, so I called him that same afternoon. I had driven, and worked the deal on one vehicle, then decided to change what I thought to be the color of the vehicle. I had looked at the vehicle (same model) I purchased but had not driven it, or seen the window sticker, as it was not on the window, or visible from the outside of the car. When I arrived home, and found the window sticker in the glove box I realized there was more than just a change of color, as this vehicle was $400-500 less than the one we had worked the numbers on originally. Though I didn't know if anything could be done, I felt I was treated unfairly, and I brought this matter to the attention of Leon. He replied that he would check it out, but that was over two weeks ago, and I have not heard from him except for the generic e-mails sent out to all those who purchase vehicles. After not hearing from Leon for a week, I wrote a letter to the General Manager explaining my displeasure. That was 11 days ago, and there has been no response from anyone at Ron Carter. I don't know that anything could have been done to resolve my issue, but I fully expected a response from someone. No matter how good the sales experience was for me,there is no way that I can recommend a dealership with so little regard for the satisfaction of their customers. Finally heard from a sales manager, over three weeks after I initially brought my complaint to the salesman, and over two weeks after writing the general manager. Seems there should have been an addendum with the window sticker for tinting windows, even though the original window sticker says the vehicle is equipped with Solar Ray Light Tinted windows? The sales managers call and explanation, did not change my opinion of the dealership. More

Steve made me and my wife feel special and worked at length with me to match my desired offer. He was very knowledgeable in explaining ALL the new features of the new vehicle. He followed up with phone length with me to match my desired offer. He was very knowledgeable in explaining ALL the new features of the new vehicle. He followed up with phone calls and e-mail to see if we had any questions or concerns. He demonstrates to have my interest at heart. More

The dealership and the salesman were recommended by a friend and they did not disappoint! Paul showed me cars that matched my needs and my budget. I got a great car at a great price and I couldn't be m friend and they did not disappoint! Paul showed me cars that matched my needs and my budget. I got a great car at a great price and I couldn't be more pleased with my purchase! More

I recently bought a 2012 Jeep at Ron Carter. Ron Kruger made our experience from beginning to end a breeze. He was very up front and easy to negotiate with. Other dealers and associates we worked with didn made our experience from beginning to end a breeze. He was very up front and easy to negotiate with. Other dealers and associates we worked with didn't seem as concerned with customer service. Next time I am in the market for a vehicle I will make sure to look him up. More

Do yourself a favor and visit Ron Carter before you buy anywhere else! My son (17) needed a more reliable vehicle than his current car. I called and explained the situation to Kyle that my son needed a re anywhere else! My son (17) needed a more reliable vehicle than his current car. I called and explained the situation to Kyle that my son needed a reliable vehicle and he was on a budget. A good value on a reliable car were the main criteria. Make and model were not very important. Kyle searched his lots and called me with the information about a very nice 2007 F-150. He provided an excellent price on an exceptionally nice truck that was ideal for my son. My son and I could not be happier with the purchase. This is my family's second purchase from the Ron Carter group. With this level of service I plan to be a customer for a very long time. - I continue to be impressed with their hassle free, no pressure style of doing business. I have visited several other dealerships in the area but quickly became irritated with their high pressure sales games. Ron Carter is the best dealership I have ever dealt with! Sincerely, Mark C. Seabrook, TX More

This was the best experience I have had yet when purchasing a new vehicle. No sales pressure. A much appreciated follow up to check for customer satisfaction. I highly recommend Ron Carter Chevro purchasing a new vehicle. No sales pressure. A much appreciated follow up to check for customer satisfaction. I highly recommend Ron Carter Chevrolet. More

Very polite, courteous, knowledgeable, helpful in explaining all details of the sale They handleded all aspects of this transaction in a very timely manner. I was treated very respectfully. explaining all details of the sale They handleded all aspects of this transaction in a very timely manner. I was treated very respectfully. More

I had a good experience with Ron Carter previously and I really like my new (used) FJ Cruiser. The salesman, Daniel Morales, was very friendly and helpful,purchasing the car was a good experience; however, really like my new (used) FJ Cruiser. The salesman, Daniel Morales, was very friendly and helpful,purchasing the car was a good experience; however, the repairs that were supposed to happen as part of the purchase agreement did not occur within the agreed upon time period and were not all completed before I had to leave on a trip. The lack of follow through was probably partly explained by the purchase occurring the week before Christmas, 2011 but I had to make repeated phone calls and then basically just showed up at the dealership in order to get the work started. Overall, I love the car but the Service Department fell down on the job, still waiting on follow-up for the remainder of the work owed me. More

Had a great experience with Ron Carter Auto Group in Alvin, TX. Diana made the process of buying a new car a ease on me. I was on a time crunch due to my work schedule. She helped me find the car tha Alvin, TX. Diana made the process of buying a new car a ease on me. I was on a time crunch due to my work schedule. She helped me find the car that had everything I wanted on it fast. I will be coming back to Ron Carter and using Diana on my next purchase. She kept me entertained during the whole process. More