Ron Carter Chevrolet GMC
Alvin, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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It took two hours for oil change and that unacceptable One hour is reasonable may go somewhere else next time One hour is reasonable may go somewhere else next time More
First time buying from a Ron Carter dealership, and I highly recommend them. They have a wide variety of brands, and a huge inventory to pick from. It was a pleasure working with Monty Broughton. He w highly recommend them. They have a wide variety of brands, and a huge inventory to pick from. It was a pleasure working with Monty Broughton. He was friendly, patient, and very time efficient. He was also very knowledgeable about the truck I purchased, and was able to answer all of my technical questions. He was also very helpful in walking me through a tutorial of operating the vehicle, using the infotainment screen, etc. More
Monty Broughton was outstanding and has great customer service skills. He wasn't pushy when it came to the sale. He was very helpful and understanding. He seems like a good person. service skills. He wasn't pushy when it came to the sale. He was very helpful and understanding. He seems like a good person. More
Ron Carter got me in quickly, gave me an estimated time frame, and completed the job within that time frame. The price was more than I expected but it was lack of knowledge on my part. They also performed frame, and completed the job within that time frame. The price was more than I expected but it was lack of knowledge on my part. They also performed my annual state inspection. More
Anthony Alvarez was a joy to work with. He made the experience the most positive we have ever had. He was very knowledgeable and was not pushy. We will be referring anyone looking for a n He made the experience the most positive we have ever had. He was very knowledgeable and was not pushy. We will be referring anyone looking for a new car to him More
The individuals helping me have been great, but the outcome to date has been extremely unsatisfactory. My vehicle was brought in (inoperable) on 06/22, and verified as covered under the power train war outcome to date has been extremely unsatisfactory. My vehicle was brought in (inoperable) on 06/22, and verified as covered under the power train warranty (faulty transmission valve). However, no completion date can be provided (which I understand and accept), but I have not been provided with a loaner or a rental. I have been left without a vehicle for an undetermined amount of time, for an issue with my vehicle that is a GM quality/warranty item. This has been extremely disruptive to my life, and there is no end in sight. This is unacceptable, and as a life-long GM owner I’m shocked and disappointed, and honestly considering selling this vehicle once repaired and buying something from a different manufacturer. More
Very pleased with the service I received. Steve was my service person and he was great. He totally went out of his way to help me out and kept me informed on the status of my vehicle. I rate Steve was my service person and he was great. He totally went out of his way to help me out and kept me informed on the status of my vehicle. I rate my experience with five stars. AAAAA+++++ Thanks again Steve for your consideration. More
I have lost complete trust and respect in the service department at this dealership. I have done all maintenance and repairs at this dealership since i purchased my vehicle in 2017. I had to replace my t department at this dealership. I have done all maintenance and repairs at this dealership since i purchased my vehicle in 2017. I had to replace my transmission 2 months ago. I had to invest another $800 on the AC - that's fine. Then I had to replace the shocks. Here is where I lost my trust and respect not only with the rep who misquoted the price for the repair. The rep forgot he gave me an estimate with the price circled and it said before taxes. I dropped off the vehicle at 8am and confirmed the price and he said -" I guess that's it if I told you that,I just am not sure because it didn't save in my system" (even though this was given to me 1 week before. He also said he couldn't give me the final price at this point) When the repairs were completed at the end of the day it was 600$ more than what I was quoted. He presented it like he was doing me a favor by giving me $100 more for my wait. I immediately asked why it was almost double of the quote and after trying to make me feel stupid he asked me to email the estimate he gave me a week before- which I did. He said the manager would be in touch. I Left the manager Chad- 10 messages "- but the manager has not returned my calls. I will not be going back. More