Ron Bouchard Honda
Lancaster, MA
Filter Reviews by Keyword
By Type
Showing 262 reviews
Professional all around!!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! More
EXCELLENT!! Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few p Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few people. I've found strangers admiring the car - one said "THAT'S a Honda Civic????". My sentiments exactly! Such a good looking and smooth riding car - I love it! More
Service department is a joke I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The rece I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The receptionist pages them and pages them, puts me on hold then I keep getting routed back to the receptionist, who takes a message and says they'll call me. Days later their service department never calls. What a joke! I should have known better than to call these people after the nightmare they put me through on the purchase. But there is something wrong with the vehicle and they are required by law to fix it. Thank god its covered under Honda warranty and I can go to a different Honda dealership. There is no "service" in their service department. What kind of dealership service department doesn't answer their phones???? Don't buy here, don't attempt to get your car serviced here, customers are treated badly, and you cannot get any "service". More
excellent experience!! We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had pre We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had previously had a bad experience with a pushy salesperson that promised alot that he couldnt produce. Eddie made the whole experience well worth it!! We will recommend him to our friends and family!! More
Bait and switch and a whole lot of lies! I wish I could give ZERO stars, because that's what they deserve. Absolutely the worst car buying experience ever!!! They are very high pressure sales I wish I could give ZERO stars, because that's what they deserve. Absolutely the worst car buying experience ever!!! They are very high pressure sales tactics, and the finance manager "Elmo" will quote you a payment that includes thousands of dollars in warranties you did not ask him for. This is illegal to do!! He included things like a key warranty, a dent warranty etc. When I asked to have those things removed, he said the payment would stay the same! How is this possible?? "Elmo" was extremely rude, insulting and overall rotten to work with. If I'd not been trapped there with no way to get home, I would have never bought a car from them. Beware and be warned, this dealership engages in illegal activity. I was told that the car was already registered to me before I even got there to sign paperwork, and once I signed it, then "Elmo" called upstairs and told them to register the car. He lied so many times to me I cannot even keep track. Clearly the dealership condones his lies and rotten rude behavior towards customers because he's still employed there. You will get promised anything to buy the car, but once you sign, every promise evaporates and you find out it's all lies. The Honda brand will sell itself, there is no reason to act like they do at this dealership. I will never come back here again. Absolutely the worst buying experience ever! The car was not even properly delivered to me, my phone was sync'd up and the gps set to my home address, then every single employee went home and left me sitting there in the parking lot crying trying to figure out the rest of the features of my new car. The car was not even inspected, Kevin gave me 30 dollars and told me to get the car inspected myself. And the car was supposed to come with a full tank of gas, but only came with a half tank. I did not get half the paperwork I should have, and the deal was back dated by almost a week which is also illegal. I was given an illegal mileage statement that had the wrong mileage on it for the new car. I am going to report this all to the attorney generals office! NEVER again will I deal with these people! More
Ron Bouchards Auto Store is the best!! Love this dealership and everyone there. Professional, exceptional service. I would not go any other place. I cannot say enough about every employe Love this dealership and everyone there. Professional, exceptional service. I would not go any other place. I cannot say enough about every employee I have met there. I would highly recommend them to anyone and..........I usually do!!!!! More
I would not own anything but a Honda I have had a Honda since 1989. I now have a 2011 Civic and love it. It is my 4th one. Would never drive anything else. When I need service, I always g I have had a Honda since 1989. I now have a 2011 Civic and love it. It is my 4th one. Would never drive anything else. When I need service, I always go to Jamie. He is the best. More
Odd requirements Salespeople were nice but not empowered to waive odd requirement that I promise Honda to never move out of state or travel more than 30 days without t Salespeople were nice but not empowered to waive odd requirement that I promise Honda to never move out of state or travel more than 30 days without their advance permission in order to get a rebate or a decent interest rate. I asked about fees and was quoted only the doc fee, then the finance manager tried to slip in a hidden $400 fee for etching which I did not want. He also basically told me I was stupid and didn't understand what I was reading when I objected to the odd requirement discussed above, and he ran my credit report three times in one day. More
We highly recommend working with Luke! My wife and I were very happy with the exceptional experience we had with Luke Kennefick at The Honda Store. We highly recommend working with Luke! My wife and I were very happy with the exceptional experience we had with Luke Kennefick at The Honda Store. We highly recommend working with Luke! My wife was looking for a pickup truck for her gardening needs. Luke was very knowledgeable about the Honda Ridgeline and was very helpful with answering all of our questions. Luke knew that we were still researching other brands and was patient while we were making our decision. When we decided on the Honda Ridgeline, Luke worked hard to locate the trim level and color that we wanted. We were very pleased with all aspects of our experience at “The Honda Store.” More
Our Great experience with Ron Bouchard's Honda Store My husband and I were very satisfied with our experience in Ron Bouchard's Honda Store. Luke Kennefick is our sales consultant. He was exceptionally My husband and I were very satisfied with our experience in Ron Bouchard's Honda Store. Luke Kennefick is our sales consultant. He was exceptionally friendly, honest and knowledgeable. He let us drive different new cars and helped us to make the final choice. We kind of gave him a hard bargain. But he didn't hesitate to joyfully do all the leg work necessary. Finally Luke Kennefick's hard work, honesty, and pleasant demeanor convinced us to buy a vehicle at this dealership. Both Kendra Dickinson and Donna Pavlin (internet team) also worked very hard and made the deal. Their hard work earned our trust and made the deal possible. We love our new Honda CR-V. Thank you ---- Luke, Kendra, and Donna!. More