Ron Bouchard Honda

Great experience Ernie was professional and accommodating. The entire dealership experience was a pleasure. I would happily recommend my friend to got to Ron Bouch Ernie was professional and accommodating. The entire dealership experience was a pleasure. I would happily recommend my friend to got to Ron Bouchards. That's all I have to say More

Easy transaction Took about 3 hours from entering dealership to delivery of vehicle. Bob Brachel was a pleasure to deal with. Financing was easy and quick. I highly Took about 3 hours from entering dealership to delivery of vehicle. Bob Brachel was a pleasure to deal with. Financing was easy and quick. I highly recommend Bob and the dealership in general. More

Customer Service Just wanted to say that Ernie was very helpful and provide great customer service, he was vey caring when it came to my needs in a new car. Just wanted to say that Ernie was very helpful and provide great customer service, he was vey caring when it came to my needs in a new car. More

"Professional sale people!" I purchased my 2012 Ford Focus from Bill Morrissey at the Honda Store. I have purchased several vehicles from Bill over the year and have always been I purchased my 2012 Ford Focus from Bill Morrissey at the Honda Store. I have purchased several vehicles from Bill over the year and have always been treated with the utmost professionalism. Bill was professional, kind, courteous, and did everything he could to get me into a cheaper payment vehicle but did not look past my lifestyle and the demands of driving in New England. I was very happy with Bill and will keep coming back and also recommend my friends and family. More

Liars and Cheats To Whom It May Concern, The definition of customer service is listed as the assistance and advice provided by a company to those people who buy or us To Whom It May Concern, The definition of customer service is listed as the assistance and advice provided by a company to those people who buy or use its products or service. The definition of professionalism is all customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they are cared for. What these two terms have in common are that Ian Thomas lack both. My husband and I purchased a vehicle on 8/13, a VW Tiguan. I was told by Ian that the car had just come in but was in perfect condition. After a lot of fancy footwork done by Abbi, who really went above and beyond, the deal was closed and I picked up the vehicle on Sat. I was made aware from the beginning that we would need new plates as the old ones were so worn it would not pass inspection so we made the choice that we would go to the DMV and have them replaced and would get the registration there and then as well. We received a call from Tim Wilson our sales rep requesting we bring the car in and he would take care of getting the new plates and registration. We obliged and brought the car to him where he put on dealer plates and told me everything would be done in a couple days. In the meantime I had to bring the car back as the brakes were squeaking and I have a small child I needed to ensure the vehicles safety. (At this point I have no sticker on the car) I brought it down and spoke with Ben who was very pleasant and they looked into it immediately and said they just needed to be lubricated and I was all set. I was pulled aside by Seth in the service center and explained that all brakes squeak. Now I am very well aware of the fact I am not a mechanic nor do I wish to be one but the basic rule of brakes are they don't squeak, if they do there is an issue. Less than 2 days later the squeaking started again and they decided they would just replace the brakess which I felt more comfortable with. At this point I was feeling very uncomfortable with the information I was given about the perfect car and looked into it myself as I was not given the carfax I asked for six times and still have yet to get it from the dealership I was able to find there were 2 owners not one as I was told, the car was in a minor accident and there are 2 recalls. Feeling very uncomfortable about this situation I tried calling Tim on 9-9 to see where we were with the plates and registration so I could get a sticker and know it was going to pass inspection. Tim had the day off and so I asked to speak with the supervisor which was Ian. To say I was treated like an inconvenience would be an understatement. He was bothered by fact I called, that I wanted this done as quickly as possible as I wanted a sticker. I asked if it could be done by Friday and I was met with "it will be done when it's done, anything else?" I was aware at that point the title was needed to do what was expected but was never told that originally, again as it was suggested to us we go and do all this ourselves. I called again on 9-14 when Tim was with a customer and spoke with Kevin who had Ian in the background feeding him answers. Finally Ian got on the call and said again it will take as long as it takes, do you want to return the vehicle? Since I was misled on this particular vehicle I said it would be in the best interest to negate the deal and I was met with, "you will surrender the car and we will ruin your credit. We will not give you your car back, it's probably at auction and we won't give you another car." There was no understanding that it has been a month, the car was not in the condition I was told it to be by him, it was returned twice for brakes and I needed to make sure it would pass inspection, again I have a child. I will not apologize for wanting my families safety and I will not be threatened. After getting berated by Ian I did express to him I will be contacting my AG and lo and behold 5 minutes later they magically have my title, registration and plates. How long were those sitting there? I am sure you hear this many times a day but I will be contacting the attorney generals office, the BBB and any media source I can find including dealerrate.com. That man has no business working with people and I will make sure it is known. As a businessman I am sure you know that bad reviews are spread more wildly than good ones and I am ready to start a wildfire. Also I will be calling Channel 7 new about this situation. P.S I wrote this email last night and today, this morning actually there is knock in my engine... Kelly Richard More

new crv I went to the Honda Store in Lancaster and was looking for an SUV. John helped me get into a new CRV EX. I thought I could only afford an lx but he ga I went to the Honda Store in Lancaster and was looking for an SUV. John helped me get into a new CRV EX. I thought I could only afford an lx but he gave me excellent trade value so I could move up a model. I am very happy More

Very amazing Everyone at the honda store is polite and helpful. John ellis my salesman answered all of my questions and made my civic feel like the perfect car for Everyone at the honda store is polite and helpful. John ellis my salesman answered all of my questions and made my civic feel like the perfect car for me. Overall a very great place!! More