Ron Anderson Chevrolet Buick GMC - Service Center

GMC truck repair not satisfied on service work still had same issue once I picked up and service engine light on. Why didn’t they recheck even took an extra day for them to repair. same issue once I picked up and service engine light on. Why didn’t they recheck even took an extra day for them to repair. More

I brought my new Chevy vehicle to Ron Anderson for a possible warranty issue cracking headlight lenses and to schedule the first oil change. From the beginning the service writer was more pessimistic, h possible warranty issue cracking headlight lenses and to schedule the first oil change. From the beginning the service writer was more pessimistic, he began by detailing the things that GM would not cover. He then went on to tell me that it was possibly how I was washing the vehicle. It had only been hand washed by me once since I got it. He then said it could be that it was related to how much heat it emitted because it is a commercial vehicle and supposedly they emit more heat. I then asked to speak with the service manager. The service manager even tried to claim that GM wouldn’t cover this under warranty. The fact that the vehicle has less than 5,000 miles on it and is approximately 6 months old makes this situation bizarre and an obvious defect. I took the vehicle to Nimnicht Chevrolet in Jacksonville, they did the first oil change and replaced the headlights as they had them in stock. They found the cracking odd and gave me absolutely no problem making the issue right. As far as I am concerned Ron Anderson has lost all of my future business by not listening to the customer and acting completely uninterested in getting and keeping my business. More

Sister-n-law's suv was towed in cause it stopped. come to find out it was a o2 sensor.. Service tech was very rude when we was told that he recommends this and that to total out of pockets more then come to find out it was a o2 sensor.. Service tech was very rude when we was told that he recommends this and that to total out of pockets more then 900.00. mind you suv has less then 70k miles on it and its not due for all this. He got butt hurt after she said no to fix the issues thats covered under the warranty that was paid for. Said suv would be fixed and ready in a few hrs.. Go to get it and of course now the check engine light is on... I'm not that smart but, if 1 o2 sensor goes shouldn't you replace them both??? I wouldn't trust these people with my kids... Trust take your Chevys to GA or Jax to get fixed and done right.. More

Worst Chevrolet dealer repair shop. Most people don't know much about their cars when they need repairs. Anderson Chevrolet has a Doctorate Degree in gouging the unsuspecting custome Most people don't know much about their cars when they need repairs. Anderson Chevrolet has a Doctorate Degree in gouging the unsuspecting customer. I took my vehicle in to have a part replaced. The retail price on the part was less than $100.00. Left the vehicle with them, and they said that they would call me and let me know the cost. They called at 4:45 p.m. and said that the cost would be $1,550.00 + tax. I told them that was insane, and I went and picked up my vehicle. Then they said that there was a $140 charge for a diagnostic. When I requested to see the print out, they said that there wasn't one. When I asked if they actually hooked my vehicle up to the computer, they said "No". It was the mechanic's opinion that a EVAP canister, vent valve, wiring harness and purge valve, along with flushing out the system would be needed. I went to NAPA suto parts and bought the complete kit, with the exception of the EVAP canister for $75,87, and a mechanic that I know said that it would take 30 minutes to install it. Form your own opinion. More

We were traveling from PA to Florida and had a serious fuel leak. Called and spoke with Jesse Phillips. He gave us directions. We arrived and they got us right in. They replaced the filter housing. And ha fuel leak. Called and spoke with Jesse Phillips. He gave us directions. We arrived and they got us right in. They replaced the filter housing. And had us back on the road. Jesse said it was just his 4 th day on the job. Ron Anderson Chevrolet. He’s a keeper. Thanks so much Jesse. Gary and Sylvia Harrisville PA. More

Absolutely pathetic unprofessional service. Dropped off at 10:30 am for oil change/rotate/balance and said needed by 4:00 pm. Arrived back at 5:20 pm and wasn’t done. Next day, advisor left message at 11: at 10:30 am for oil change/rotate/balance and said needed by 4:00 pm. Arrived back at 5:20 pm and wasn’t done. Next day, advisor left message at 11:20 am that she needed my address to complete paperwork but left non-working number to call back. When I did get vehicle, notice the next service date sticker was 32,000 miles from current odometer reading. Reviewed paperwork and it had mileage listed 27,000 greater than the odometer read. Just moved here and want to support local business but cannot this one. More

Took my car to get the oil changed, tire rotation, balance and to have my door adjusted. After waiting 2 1/2 hours my car was “ready to go”… someone that I had not communicated with at all came and go balance and to have my door adjusted. After waiting 2 1/2 hours my car was “ready to go”… someone that I had not communicated with at all came and got me and told me it was “ready” and he collected my money.. he never mentioned that the door was not adjusted and that I would need to schedule another appt with the body shop, I found this out when I was looking over my receipt prior to leaving! Then I called to speak with Cam (which is who he told me to call) and at this point I have left 2 messages and no response!!! Absolutely the worst service possible! More

The service department will take advantage of you and I have taken my care in at least four times costing $$$$ and not repaired still have problems have taken my care in at least four times costing $$$$ and not repaired still have problems More

I’ve purchased 2 vehicles from this Dealership and had vehicles serviced on several occasions. They have an obvious culture of not showing any appreciation or being polite with a greeting and simple “how vehicles serviced on several occasions. They have an obvious culture of not showing any appreciation or being polite with a greeting and simple “how are you”? The waiting area for owners getting any type of service consists of 7 chairs and a television. No water, coffee or anything else to make the person feel welcome. They should take notice of just a few competitors: Beaver Chevrolet has Coffee, water, snacks, and Jimmy John sandwiches. Their waiting area is open and salesman, managers, and other employees all say hello. They make you feel welcome and appreciated. Duval Ford offers coffee, water and snacks and once again their employees say hello and make you feel welcome and appreciated. Fields Automotive Group has even more choices and treats for their customers. Doesn’t cost anything but sends a strong message to customers. I understand you go to dealerships to buy a car or get one serviced and that’s the priority. There is nothing wrong with making the customers feel special, and there are plenty of local dealerships that work to get your business and repeat business. Ron Anderson won’t have to worry about another negative review from me, because I won’t be back, period. More

The guys in Service are phenomenal! Josh, John and Cam strive to fix any issue quickly and correctly. Or if you'd rather just buy the part and make the fix yourself, you'll wanna go through Wayne, he is e strive to fix any issue quickly and correctly. Or if you'd rather just buy the part and make the fix yourself, you'll wanna go through Wayne, he is extremely helpful! And if you're in the market for a new vehicle, Scott is the man for you. I can boast proudly of all these guys, as I have dealt with each and every one of them! More