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Ron Anderson Chevrolet Buick GMC - Service Center
Yulee, FL
99 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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99 Reviews of Ron Anderson Chevrolet Buick GMC - Service Center
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October 11, 2024
If I could give negative stars it would be -5. Charged me 5000 to fix AC system and did not fix the problem. While they had it apart I asked to change all of my blend door actuators. They did no Charged me 5000 to fix AC system and did not fix the problem. While they had it apart I asked to change all of my blend door actuators. They did not do it now they want to charge me 1500 to 2000 more to change a blend door. Never use the place they will just rip you off and not fix your problem. More
by mmrobley
Employees Worked With
Ben
September 26, 2024
Sales vs. Service Center customer service comparison. My overall customer service experiences between the two departments were night and day. My experience Service Center customer service comparison. My overall customer service experiences between the two departments were night and day. My experience with Sales was exceptional. Whereas service center experience was well below satisfactory borderline terrible with multiple messages containing questions about repairs, rental procurement process through warranty and multiple requests for the reservation info going unanswered. Add that to the zero calls I received about updates or to provide requested information. This lack of communication resulted outgoing calls numbered in the double digits with only three answered, and ultimately led to me having to take off work early in order to stop by and get answers face to face, . More
by Trey J.
Employees Worked With
Ben
December 09, 2023
I took our 2014 Chevy trax with only 1,450 miles on it in for a warranty repair on the front grill. The chrome was pealing. The service department refused to honor warranty and make a repair. I waited over a for a warranty repair on the front grill. The chrome was pealing. The service department refused to honor warranty and make a repair. I waited over a hour after my appointment time. They told me to take it to the selling dealership very rudely since they didn’t sell it to me. I tried to buy it there. They did not have the color we wanted. Nimnicht Chevy in Jacksonville said no problem with making the repair. More
by billj0828
Employees Worked With
Service department.
Verified CustomerOctober 27, 2023
Scheduled oil change and tire rotation for 11:00; when I arrived, there were no service agents anywhere in sight. Fifteen minutes later agent arrived; car went in for service at 11:30 and reappeared shortly arrived, there were no service agents anywhere in sight. Fifteen minutes later agent arrived; car went in for service at 11:30 and reappeared shortly after noon, but again there were no service agents to be seen. Agent reappeared at 12:30 and took care of another customer. I was finally able to pay for service after 1:00 PM. More
by usnorm
Employees Worked With
Mark Layfield
October 20, 2023
Service advisor was very attentive but the problem is the technician in the quick lube service were awful. One was smoking a cigarette the other one was talking and showed no motivation to get the service do technician in the quick lube service were awful. One was smoking a cigarette the other one was talking and showed no motivation to get the service done. Never did the ten point inspection. I came home and my washer light came on. Go figure. I go because Ben is a good service advisor. More
by VAU4755
Employees Worked With
Ben
October 19, 2023
I had my 2010 Yukon towed in to have a battery replaced. Two days later, and over $200 for an "evaluation" and installation labor, plus the $200 battery, I walked out with a $400 bill. I will never set f Two days later, and over $200 for an "evaluation" and installation labor, plus the $200 battery, I walked out with a $400 bill. I will never set foot in this dealership again for any reason. Being a life-long GM owner, it pains me to go elsewhere, but this dealership just doesn't get it. More
by justkirklevy
Employees Worked With
Service Department
