Ron Anderson Chevrolet Buick GMC
Yulee, FL
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Sales vs. Service Center customer service comparison. My overall customer service experiences between the two departments were night and day. My experience Service Center customer service comparison. My overall customer service experiences between the two departments were night and day. My experience with Sales was exceptional. Whereas service center experience was well below satisfactory borderline terrible with multiple messages containing questions about repairs, rental procurement process through warranty and multiple requests for the reservation info going unanswered. Add that to the zero calls I received about updates or to provide requested information. This lack of communication resulted outgoing calls numbered in the double digits with only three answered, and ultimately led to me having to take off work early in order to stop by and get answers face to face, . More
Very easy transaction. Very transparent with no back and forth. Only suggestion would be to improve paperwork process though electronic docusign, etc to minimize time at Very transparent with no back and forth. Only suggestion would be to improve paperwork process though electronic docusign, etc to minimize time at the dealership More
Coleman was very kind and helpful! David was very helpful in finance in explaining the warranty choices! Coleman also waited till I was leaving to show me the basics of the car and w David was very helpful in finance in explaining the warranty choices! Coleman also waited till I was leaving to show me the basics of the car and will sit with me when I return for detailing to go over even more! More

