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Romeoville Toyota

Romeoville, IL

4.2
998 Reviews

684 S Weber Road

Romeoville, IL

60446

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Showing 998 reviews

February 28, 2012

I HAVE HAD THE WORST EXPERIENICE EVER AT THIS DEALERSHIP.I WOULD LIKE TO START OUT W/ SAYING THAT EVERYONE IS NOT PERFECT BUT NOBODY SHOULD EVER BE PUT IN A CAR TO TAKE HOME W/OUT 100% APPROVAL. More

by VIRGTHOMAS1528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
collin finance department
Aug 31, 2012 -

Romeoville Toyota responded

Dear VIRGTHOMAS1528 We are sorry that you feel that way.But its not the dealership or the F&I manager,The bank will give us a call and tell us what we need for the auto loan.

February 19, 2012

From the moment my boyfriend and I walked in, everyone was extremely friendly. Although, both Sammie and Matt were new, they were extremely knowledgeable. I believe we received a really great deal on our More

by NB20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammie and Matt
February 17, 2012

We just purchased our second Toyota Prius. My wife and I knew the 2011 Prius model we wanted to purchase and I saw several advertised on the Thomas Toyota website at an attractive price. Plus, Thomas Toyota More

by ccornell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez, John Rizdy, Germaine Holloway
February 03, 2012

If you enjoy haggling, this may be the place for you. We were an easy sale, pre-approved by bank, and knew exactly what we want. Just looking to buy a car. Then the games started... I'm not interested in pl More

by Tim_qwerty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Alden
Aug 31, 2012 -

Romeoville Toyota responded

This customer came in off our ad price 2011 Prius for 23188. Showed us an ad from Elgin for 22700?! Something at the bottom of the quote it showed it was from 1-1-12. We lost the rebate on the 2nd and could not match deal . And on elgins quote it says includes rebate, we cannot give something we dint have!!!

February 01, 2012

Everybody I met at Thomas Toyota treated me in a friendly and professional manner. The process was as painless as any car purchase can be (there is always paperwork, prep and so forth that take time). I ne More

by jrpehle2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, Jermaine, Colin
January 24, 2012

The customer follow up for satisfaction is outstanding. Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Edens, Jermaine Holoway
January 10, 2012

I JUST WANT TO THANK ALL THE STAFF AT THOMAS TOYOTA FOR A GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGA More

by rtlybaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
troy-jermaine-jim
January 09, 2012

The salesman tried to sell me the car that I didn't want. The car that was listed and that I was interested in wasn't there. Marco was friendly in the beginning, but when I made it clear that the car that he More

by winnext
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marco Bastidas
Jan 14, 2012 -

Romeoville Toyota responded

Hello ,my name is Jermaine Holloway from Thomas Toyota ,im the customer relation manager here at Thomas,I would like to know what day,type of car ,that you looked at i want to resolve this for you

Aug 31, 2012 -

Romeoville Toyota responded

Well sir ,I do apoligze for the mishap.The vehicle that you came in on was stk#V1669 and the vehicle is still in stock ,and as for false advertisement all the vehicle that was posted on craiglist all the cars we have in stock .I talked to the salesman that helped you he said that he showed you all the es350's that we have and he came to get a manager and you left out.Im sorry that you feel that way.I also enclosed and autocheck on the ad unit that you came in on Your AutoCheck Vehicle History Report 2008 Lexus ES350 Report Run Date:2012-01-10 09:30:26:409 CST Report Summary VIN: JTHBJ46G682188538 Year: 2008 Make: Lexus Model: ES350 Style/Body: Sedan 4D Class: Upscale - Near Luxury Engine: 3.5L V6 SFI Country of Assembly: Japan Vehicle Age: 4 year(s) Calculated Owners: 1 AccidentCheck Reported Accidents: 0 Title and ProblemCheck: Your vehicle checks out! OdometerCheck: Your vehicle checks out! Last Reported Odometer Reading: 25,550 Vehicle Use and EventCheck: No vehicle use reported This vehicle's AutoCheck Score The AutoCheck Score is a summary of your vehicle's history. It lets you compare similar vehicles with ease. About the AutoCheck Score This vehicle qualifies for Buyback Protection Safeguard your investment with AutoCheck Buyback Protection. It reduces the risk in buying a used vehicle. About Buyback Protection View Full History AccidentCheck Not all accidents /issues are reported to AutoCheck Your vehicle checks out! There have been no accidents reported to AutoCheck for this 2008 Lexus ES350 (JTHBJ46G682188538).AutoCheck receives its accident data from government sources and independent agencies, and based on the information available to us, we have found that no accidents have been reported on this vehicle. Not all accidents or damage events are reported to AutoCheck. Title and ProblemCheck Your vehicle checks out! AutoCheck's database for this 2008 Lexus ES350 (JTHBJ46G682188538) shows no negative titles or other problems. When reported to AutoCheck, these events can indicate serious past damage or other significant problems, and disqualifies the vehicle for AutoCheck Buyback Protection. Check the Vehicle Use and EventCheck for reported accidents that can affect vehicle safety and value. 0 Problem(s) Reported: 15 Title/Problem areas checked: No abandoned title record No damaged title or major damage incident record No fire damaged title record No grey market title record No hail damage title record No insurance loss title or possible total loss record No junk or scrapped title record No manufacturer buyback/lemon title record No odometer problem title record No rebuilt/rebuildable title record No salvage title or salvage auction record No water damaged title record No NHTSA crash test record No frame damage record No recycling facility record OdometerCheck Your vehicle checks out! AutoCheck examined the reported odometer readings reported to AutoCheck for this 2008 Lexus ES350 (JTHBJ46G682188538) and no indication of an odometer rollback or tampering was found. AutoCheck uses business rules to determine if reported odometer readings are significantly less than previously reported values. Not all reported odometer readings are used. Title and auction events also report odometer tampering or breakage. 0 Problem(s) Reported: Mileage Date Reported 10 2/11/2008 25541 10/14/2011 25541 10/17/2011 25550 12/12/2011 Vehicle Use and EventCheck Your vehicle checks out! AutoCheck shows no additional information reported to AutoCheck about how this 2008 Lexus ES350 (JTHBJ46G682188538)has been used and other events. This includes reported vehicle uses such as rental or lease, and events such as whether the vehicle has been reported to have had a loan/lien or a duplicate title issued. Other events show if the vehicle has a reported accident and how many calculated accidents or if it has been reported stolen or repossessed. AutoCheck It is recommended to have pre-owned vehicles inspected by a third party prior to purchase. 1 Event(s) Reported: 6 Vehicle uses checked: Fleet, rental and/or lease record(s) No taxi use record No police use record No government use record No livery use record No driver education record 0 Event(s) Reported: 9 Vehicle events checked: No accident record reported through accident data sources No corrected title record No duplicate title record No emission/safety inspection record No Loan/Lien record(s) No fire damage incident record No repossessed record No theft record No storm area registration/title record Full History Below are the historical events for this vehicle listed in chronological order. Any discrepancies will be in bold text. Report Run Date: 2012-01-10 09:30:26:409 CST Vehicle: 2008 Lexus ES350 (JTHBJ46G682188538) Event Date Event Location Odometer Reading Data Source Event Detail 11/19/2007 IN Independent Source VEHICLE MANUFACTURED AND SHIPPED TO DEALER 1/22/2008 SOUTH HOLLAND, IL Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL (Leased Vehicle) 2/11/2008 SOUTH HOLLAND, IL 10 Motor Vehicle Dept. TITLE (Title# X8042680788) (Leased Vehicle) 3/29/2008 SOUTH HOLLAND, IL Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL (Leased Vehicle) 3/24/2009 SOUTH HOLLAND, IL Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL (Leased Vehicle) 3/17/2010 SOUTH HOLLAND, IL Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL (Leased Vehicle) 4/8/2011 SOUTH HOLLAND, IL Motor Vehicle Dept. REGISTRATION EVENT/RENEWAL (Leased Vehicle) 10/14/2011 MIDWEST REGION, 25541 Auto Auction REPORTED AT AUTO AUCTION 10/17/2011 MIDWEST REGION, 25541 Auto Auction AUCTION ANNOUNCED AS FLEET/LEASE 12/12/2011 IL 25550 Auto Auction REPORTED AT AUTO AUCTION AS -------------------------------------------------------------------------------- (Reviewer has read this message) Thomas Toyota of Joliet wrote on 1/10/2012 10:38:55 AM: Both vehicle are still in stock.. -------------------------------------------------------------------------------- (Reviewer has read this message)

December 23, 2011

I went there to get the oil change, car cleaned and I was treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. More

by gstamm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin Beazley, Nate Ragens
December 22, 2011

Outstanding service and professional sales team. This dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over More

by dbwilliams1579
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance - John - Jim
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