Romeoville Toyota
Romeoville, IL
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I HAVE HAD THE WORST EXPERIENICE EVER AT THIS DEALERSHIP.I WOULD LIKE TO START OUT W/ SAYING THAT EVERYONE IS NOT PERFECT BUT NOBODY SHOULD EVER BE PUT IN A CAR TO TAKE HOME W/OUT 100% APPROVAL. DEALERSHIP.I WOULD LIKE TO START OUT W/ SAYING THAT EVERYONE IS NOT PERFECT BUT NOBODY SHOULD EVER BE PUT IN A CAR TO TAKE HOME W/OUT 100% APPROVAL. COLLIN (FINANCE DEP) SENT ME IN A CAR HOME & SAID EVERYTHING IS GOOD. ALL PAPERS SIGNED.ON MY OWN FREE WILL(NOT RECEIVING ANY CALLS) 3 DAYS LATER I WENT BACK UP THERE TO GIVE COPY OF W2. THEN HE KEEPS ME THERE & ASKS FOR $5000 DOWN TO KEEP PAYMENT THE SAME WHAT HE SAID WOULD BE NO $ DOWN. WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
From the moment my boyfriend and I walked in, everyone was extremely friendly. Although, both Sammie and Matt were new, they were extremely knowledgeable. I believe we received a really great deal on our was extremely friendly. Although, both Sammie and Matt were new, they were extremely knowledgeable. I believe we received a really great deal on our brand new Toyota Camry SE. And I would love to thank everyone at Thomas Toyota of Joliet. Great job done! More
We just purchased our second Toyota Prius. My wife and I knew the 2011 Prius model we wanted to purchase and I saw several advertised on the Thomas Toyota website at an attractive price. Plus, Thomas Toyota knew the 2011 Prius model we wanted to purchase and I saw several advertised on the Thomas Toyota website at an attractive price. Plus, Thomas Toyota offered a free lifetime powertrain warranty. When we visited the dealership, we were greeted and treated in a friendly, professional manner. After a test drive and some serious price discussion, we arrived at a deal that was satisfactory for us. We thought about it overnight, then called and picked up our new Prius the next day. The process was straightforward and professional and we felt like valued customers. We are very happy with our new car and our relationship with Thomas Toyota. More
If you enjoy haggling, this may be the place for you. We were an easy sale, pre-approved by bank, and knew exactly what we want. Just looking to buy a car. Then the games started... I'm not interested in pl were an easy sale, pre-approved by bank, and knew exactly what we want. Just looking to buy a car. Then the games started... I'm not interested in playing games. I walked over them starting a $500 haggle. One of their competitors was interested in actually selling me a car without the games. Toyota is a great product don't let this dealership dissuade a Toyota purchase. This will be my forth Toyota. More
Everybody I met at Thomas Toyota treated me in a friendly and professional manner. The process was as painless as any car purchase can be (there is always paperwork, prep and so forth that take time). I ne and professional manner. The process was as painless as any car purchase can be (there is always paperwork, prep and so forth that take time). I never felt pressured or uncomfortable as we finalized the deal and felt that Dave, my salesperson, Colin, in Finance, and Jermaine were all excellent to deal with. More
The customer follow up for satisfaction is outstanding. Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). Thomas Toyota of Joliet has a dedicated person to contact the customer to ensure everything was an excellent experience(Customer Relations Manager). If it was just a good experience Thomas Toyota will do what they can to change it to an excellent experience. They changed my mind from a good experience to excellent experience with their customer follow up procedure and proved to me that Thomas Toyoyta of Joliet holds customer experience as a #1 priority. I will recommend Thomas Toyota of Joliet! More
I JUST WANT TO THANK ALL THE STAFF AT THOMAS TOYOTA FOR A GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGA GREAT EXPIERENCE,I WILL RECOMMEND THIS DEALERSHIP TO ANYONE.EVERYONE I TALKED TO EXPLAINED ALL ASPECTS OF VEHICLE AND WERE VERY PROFESSIONAL.ONCE AGAIN YOU HAVE A LOYAL TOYOTA CUSTOMER! More
The salesman tried to sell me the car that I didn't want. The car that was listed and that I was interested in wasn't there. Marco was friendly in the beginning, but when I made it clear that the car that he The car that was listed and that I was interested in wasn't there. Marco was friendly in the beginning, but when I made it clear that the car that he was trying to talk me into was out of my budget, he walked away on me. Very rude and unprofessional. More
I went there to get the oil change, car cleaned and I was treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. treat with the upmost respect. They listen to my concerns and were honest and very helpful and answered all my questions. Thank you very much. More
Outstanding service and professional sales team. This dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over dealer will give you a fair price on new or used vehicles and does not low ball your trade. I have bought a number of vehicles from this dealer over the years and have found it to be one of the best. Save time and money by visiting this dealer first . . . you won't be dissapointed. More