Romeoville Toyota

Anthony Stephens was our Salesman. He was new to the business, very nice. We inquired about obtaining a 2nd key fab and he responded the next day. Good start to good customer service. Jim Knizek wa business, very nice. We inquired about obtaining a 2nd key fab and he responded the next day. Good start to good customer service. Jim Knizek was good at his job but moved way to fast for us to feel comfortable. You could tell he had been doing the job for a long time. Nate Ragans was very personable. We were a return customer and would return again. More

went to get our tacoma serviced. Steve is great and very helpful. while the truck was in the shop we went to buy a new car. we loved nathan. very funny, professional and easy to talk to. Also dealt with J helpful. while the truck was in the shop we went to buy a new car. we loved nathan. very funny, professional and easy to talk to. Also dealt with Jermaine. He was also very professional and easy to deal with. Jim was our finance guy and we loved him as well. he made the pocess very easy, was helpful and made the experience a good one. all in all very pleased with pur people. they made us feel welcomed and important. As long as we are treated this way, we will continue to bring them our business as well as recomnmend the store to others. we were happy to be treated so well as that is not always the case. More

I like the fact that the extended warranty was offered once. They didn't keep pushing it after I said no. Overall, I would recommend this Dealership and would probably buy another vehicle from them. once. They didn't keep pushing it after I said no. Overall, I would recommend this Dealership and would probably buy another vehicle from them. More

Overall I had a great experience we worked with Rex. As a new sales consultant he was on top of all my questions and stayed respectful the entire time even when I was being difficult about the vehicle we wer new sales consultant he was on top of all my questions and stayed respectful the entire time even when I was being difficult about the vehicle we were interested in. Rex was very friendly, had a good work ethic, worked with our schedule and showed that our business was important to him and the dealership. Nate also came around to help us out when financing was an issue and was also very kind and helpful. The price was right in our range and stayed within my monthly budget like I asked. Of course we had to stay firm about what we could afford and what we would not go over, after a few times of going back and forth we made an amazing deal. I had visited a few other dealerships looking for the best deal and this dealership was the one I felt was most willing to work with me. I am very happy with my purchase and the costumer service of the dealership and it's employees. More

Brad was friendly and courteous. We used the Kelly Blue Book purchase value for the car we wanted and basically got that price without a problem. This dealer has a lifetime warranty not matched by the oth Book purchase value for the car we wanted and basically got that price without a problem. This dealer has a lifetime warranty not matched by the other Toyota dealers. And you don't have to make an appointment for service. Can't rate the service itself until we use it. More

Leased a brand new 2013 Toyota Highlander Limited. I've bought and leased all my cars for the past 14 plus years from Thomas. Every car I got a great deal on, that's why I keep returning. I will continue bought and leased all my cars for the past 14 plus years from Thomas. Every car I got a great deal on, that's why I keep returning. I will continue to service and purchase my cars from Thomas, and tell all my friends and family to do the same. If you want a great deal with out any hassle on a great product go to Thomas Toyota . More

LOVE OUR TOYOTA!! Researched all the mini vans out there and TOYOTA SIENNA is the one. I then researched price and THOMAS TOYOTA is the one. Everyone at THOMAS is very respectful, professional and knowled and TOYOTA SIENNA is the one. I then researched price and THOMAS TOYOTA is the one. Everyone at THOMAS is very respectful, professional and knowledgeable. From the operator answering the phone, sales people and the finance manager, a relaxed, professional experience. In fact after our 2013 Sienna purchase, we returned to purchase a new 2012 TOYOTA CAMRY. I would recommend THOMAS TOYOTA!!!! More

This was while back but I think still worth mentioning. Bought the car in May, 2011 from Thomas Toyota. Price was great and everything went well. Next day I noticed that all the fluids (brake, coolant, Bought the car in May, 2011 from Thomas Toyota. Price was great and everything went well. Next day I noticed that all the fluids (brake, coolant, and even windshield washer) have not been re-filed. I planned to do that myself but I also noticed that an air filter has "probably" never been replaced. I have never seen an air filter dirty as this one. It actually had bugs stuck to it. I called Thomas Toyota immediately and they told me to bring the car back and they will take care of the issues. I drove 30 miles one way just to find out that they are not responsible for the air filter condition. They offered to fill all the fluids which I agreed. Mistake I made was that I never checked the fluids after getting the car back from the dealership that day. I drove home just to find out that the only fluid they re-filed was windshield washer. More

I think this dealership goes above and beyond the needs of its patrons. Sammie was a delight to deal with. He was so friendly:) No hassling us like other places. Colin was very informative about the loan of its patrons. Sammie was a delight to deal with. He was so friendly:) No hassling us like other places. Colin was very informative about the loan process. Jermaine made sure we were happy also. Everything was just EASY. We will definitely be back to purchase from Thomas Toyota in the future. More

I was disappointed in that I expected the Camry XLE (a top line model) to have a remote garage door opener and a compass built in. It did not. I assumed it would and did not ask. My fault, but disappointe top line model) to have a remote garage door opener and a compass built in. It did not. I assumed it would and did not ask. My fault, but disappointed non the less. The staff did a good job. More