Romeoville Toyota
Romeoville, IL
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Brad was friendly and courteous. We used the Kelly Blue Book purchase value for the car we wanted and basically got that price without a problem. This dealer has a lifetime warranty not matched by the oth Book purchase value for the car we wanted and basically got that price without a problem. This dealer has a lifetime warranty not matched by the other Toyota dealers. And you don't have to make an appointment for service. Can't rate the service itself until we use it. More
Leased a brand new 2013 Toyota Highlander Limited. I've bought and leased all my cars for the past 14 plus years from Thomas. Every car I got a great deal on, that's why I keep returning. I will continue bought and leased all my cars for the past 14 plus years from Thomas. Every car I got a great deal on, that's why I keep returning. I will continue to service and purchase my cars from Thomas, and tell all my friends and family to do the same. If you want a great deal with out any hassle on a great product go to Thomas Toyota . More
LOVE OUR TOYOTA!! Researched all the mini vans out there and TOYOTA SIENNA is the one. I then researched price and THOMAS TOYOTA is the one. Everyone at THOMAS is very respectful, professional and knowled and TOYOTA SIENNA is the one. I then researched price and THOMAS TOYOTA is the one. Everyone at THOMAS is very respectful, professional and knowledgeable. From the operator answering the phone, sales people and the finance manager, a relaxed, professional experience. In fact after our 2013 Sienna purchase, we returned to purchase a new 2012 TOYOTA CAMRY. I would recommend THOMAS TOYOTA!!!! More
This was while back but I think still worth mentioning. Bought the car in May, 2011 from Thomas Toyota. Price was great and everything went well. Next day I noticed that all the fluids (brake, coolant, Bought the car in May, 2011 from Thomas Toyota. Price was great and everything went well. Next day I noticed that all the fluids (brake, coolant, and even windshield washer) have not been re-filed. I planned to do that myself but I also noticed that an air filter has "probably" never been replaced. I have never seen an air filter dirty as this one. It actually had bugs stuck to it. I called Thomas Toyota immediately and they told me to bring the car back and they will take care of the issues. I drove 30 miles one way just to find out that they are not responsible for the air filter condition. They offered to fill all the fluids which I agreed. Mistake I made was that I never checked the fluids after getting the car back from the dealership that day. I drove home just to find out that the only fluid they re-filed was windshield washer. More
I think this dealership goes above and beyond the needs of its patrons. Sammie was a delight to deal with. He was so friendly:) No hassling us like other places. Colin was very informative about the loan of its patrons. Sammie was a delight to deal with. He was so friendly:) No hassling us like other places. Colin was very informative about the loan process. Jermaine made sure we were happy also. Everything was just EASY. We will definitely be back to purchase from Thomas Toyota in the future. More
I was disappointed in that I expected the Camry XLE (a top line model) to have a remote garage door opener and a compass built in. It did not. I assumed it would and did not ask. My fault, but disappointe top line model) to have a remote garage door opener and a compass built in. It did not. I assumed it would and did not ask. My fault, but disappointed non the less. The staff did a good job. More
Horrible customer service. The service team was not fully honest with the repairs. Projected a quick fix--later stated it would cost more to have it repaired to perfect condition. I will never recomme fully honest with the repairs. Projected a quick fix--later stated it would cost more to have it repaired to perfect condition. I will never recommend this dealership or service. Thomas Toyota of Joliet has been nothing but. Especially, if the manager argues with the customer in the parking lot. John was rude and distasteful. I hope that I am contacted ASAP to resolve this issue and I expect a full refund for the service that did not fix the issue with my vehicle. More
I would absolutely reccommend Thomas Toyota. I advised Nate over the phone exactly what I was looking for and he delivered that and then some! Thomas Toyota has exceeded my expectations. This was not a Nate over the phone exactly what I was looking for and he delivered that and then some! Thomas Toyota has exceeded my expectations. This was not an average experience.....this experience was EXCELLENT!! More
I purchased a new RAV 4 on 12/15/12. Sammie Scott was the salesman who made it not only easy, but thoroughly enjoyable. Sammie is knowledgeable about the product he sells and is straightforward, clear, the salesman who made it not only easy, but thoroughly enjoyable. Sammie is knowledgeable about the product he sells and is straightforward, clear, and concise when responding to specific questions. He is personable while always maintaing complete professionalism. Over the years I've refused to buy cars because of salesmen's ineptness. There was no danger of that occurring when dealing with Sammie. I also had the pleasure of dealing with Jim Knizek,the Finance Manager. He too is straightforward, clear, and concise. I was impressed with the speed and thoroughness that he displayed. Jim is also personable while maintaining complete professionalism. I highly recommend Thomas Toyota. Be sure to ask for Sammie. More
I came in touch with Thomas Toyota by accident ,I was at the grocery store across the street and my car wouldn't start I walked across the street with my kids to the dealership looking for the service dep the grocery store across the street and my car wouldn't start I walked across the street with my kids to the dealership looking for the service department In which no one paid me no attention as I turned around to walk away that's when I came in contact with Jermaine ,He asked are you being help I said no then I told him my story about my car not starting .he said that all the guys was gone home at this time but what the young man did next amazed me he said that he would get somebody to take me and my kids home then called a tow company for me .In this day and age that's not heard of More