Romeoville Toyota

Bad placed to do business with, they will not work with you and they are not professional on what they do, bad sales manager (leo), jon narez try to work with me but the manager was no help you and they are not professional on what they do, bad sales manager (leo), jon narez try to work with me but the manager was no help More

Absolutely, horrible customer service and business practice! I drove 2 hours to see a vehicle, took it on TWO test drives, and signed an offer that was ACCEPTED. I asked for 24 hours to secure financ practice! I drove 2 hours to see a vehicle, took it on TWO test drives, and signed an offer that was ACCEPTED. I asked for 24 hours to secure financing. I called back the next morning and told them I would pay cash. I sent them a check for the full amount and set up a time to pick up the vehicle. I was called two days later saying the car was no longer available. This is a terrible business practice. The dealership owner doesn't return calls and the used car manager throughs his hands up and says there is nothing he can do. BS. Avoid this place at all costs. You have been warned on how they treat customers! More

Awesome sauce!!! They are so wonderful!!! I went to this dealership about 2 weeks ago for a brake light being out, a truck driver in Romeoville, IL let me know that my brake light was out and that I should dealership about 2 weeks ago for a brake light being out, a truck driver in Romeoville, IL let me know that my brake light was out and that I should go to Romeoville Toyota to get it fixed. And it was great place to go on such short notice. I'm a traveler healthcare worker and it is hard to be able to get time off of work to get your vehicle fixed. They made the time for me and I'm forever grateful!!! From: Rita J. More

I am grateful for everything Joshua has done for me today on getting me a vehicle! From the moment I walked in to finishing off the deal he was great and very helpful! Dan was also an amazing person! I love on getting me a vehicle! From the moment I walked in to finishing off the deal he was great and very helpful! Dan was also an amazing person! I love how everyone was so helpful and very up-beat! They made me feel right at home and I will recommend anyone who needs a car to go here! Thank you Josh and Dan so much! More

I can not express how thankful we are for Josh and his kindness in getting the exact vehicle we wanted. I had test drove a van at another dealership and I was in love but the customer service was awful. kindness in getting the exact vehicle we wanted. I had test drove a van at another dealership and I was in love but the customer service was awful. We came to this Toyota dealership and Josh found the same exact van at a dealership in Wisconsin. He drove out there HIMSELF to pick up the van and bring it back to his location. He made the purchase process so easy and he was just so nice and kind to us. All this took only two days and now we have our van!!! If you go to this dealership ask for Josh. You won’t regret it and will appreciate his hospitality! Thank you Josh!!!! If we ever need another vehicle we will be back to see you!!! More

Good dealer to work with. I would say there were minor misunderstandings during the negotiation process but I can also say I walked out there satisfied with the price I paid for the car (which was a new 2 misunderstandings during the negotiation process but I can also say I walked out there satisfied with the price I paid for the car (which was a new 2020 Camry). The only advice I would give people (in general) is know your numbers before going into any dealer. Would I recommend? Sure why not. The sales process was relatively painless (other than the new misunderstandings which we worked through--involved some negotiation on both sides). I have yet to use theri service dept though so I can't comment on that-perhaps at some point in the future I can have some input/reviews on the service dept when my first service comes due. I would say on the whole they were pleasant to deal with (minus the minor excuses sales people try to give to get you to pay more). More

Quedé superencantado y agradecido por el Excelente servicio y apoyo que me dieron en la compra de mi SUV, gracias Kimberly y Leo, lo hicieron todo muy facil para mi, los recomiendo!!!! servicio y apoyo que me dieron en la compra de mi SUV, gracias Kimberly y Leo, lo hicieron todo muy facil para mi, los recomiendo!!!! More

Excellent experience! Kim Q. is amazing: professional, personable, truthful, respectful, kind, funny, trustworthy, patient w/questions, listened to/valued our preferences & no pressure! ENTIRE staff A++!! personable, truthful, respectful, kind, funny, trustworthy, patient w/questions, listened to/valued our preferences & no pressure! ENTIRE staff A++!! From Mgr Jermaine, to Levi in financing, to every staff member we interacted with, we felt like family -- we were treated with sincere kindness and zero fake care. This dealership is given highest recommendation by us. More

Everyone is very friendly and great to work with. I got such a great car at an unbeatable price. I think now i’ll be loyal to Toyota’s—specifically from Romeoville Toyota. such a great car at an unbeatable price. I think now i’ll be loyal to Toyota’s—specifically from Romeoville Toyota. More

Marissa was a huge help! She was very attentive and did a locate on a Tacoma for me. She got me EXACTLY what i wanted in a timely fashion. She was true to her word, and answered what felt like a million ques locate on a Tacoma for me. She got me EXACTLY what i wanted in a timely fashion. She was true to her word, and answered what felt like a million questions to me. Very fair, very professional, and all around, great to work with. Will be recommending Romeoville Toyota to anyone looking for a toyota. Tobin did a great job locating my Tacoma and was very helpful as well. Very impressed. Thank you both! More